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Digitale Transformatie
Een reis van CAPEX naar OPEX. IT value delivered

business value delivered™

www.meridiusmoore.com
Jan Hommen, CEO - ING
De maatregelen van Hommen zijn niet misselijk.
Bij het Nederlandse bankbedrijf vervallen 1400
banen, in België gaat het om 1000
arbeidsplaatsen.
2

Volgens Hommen onvermijdelijk omdat steeds
meer klanten online bankzaken doen waardoor
er eenvoudigweg minder werk is. Inmiddels gaat
60 procent van de bankzaken via het internet of
de smartphone.

business value delivered™

www.meridiusmoore.com
The Perfect Digital Storm

3

Some companies have already benefitted from the digital
storm, the majority faces a serious challenge.
business value delivered™

www.meridiusmoore.com
4

The Pace of the Perfect Digital Storm
business value delivered™

www.meridiusmoore.com
5

business value delivered™

www.meridiusmoore.com
2 billion people connected to the Internet
Broadband penetration exceeding 85% in
2012 in developed countries(1)

Connectivity

Access shifting from the wide-open web to
semi-closed platforms: apps, social
media…(2)

Accelerating pace of
adoption
Years needed for “mass
adoption” (50 million users)

5 billion mobile phone subscribers in 2010
Mobile Internet access globally outperforming
desktop access in 2014(3)
Mobile is already the main access device to the
Internet in developing countries

Phone
Radio

Data abundance
business value delivered™

User-generated content now exceeds the
amount contributed by professional
organizations(5)

22 y.
14 y.
7 y.

iPod

3 y.

Facebook
Sources:

38 y.

TV

People reading 10MB and listening to 400MB
worth of data a day(4)

50 y.

Internet

Mobility

68 y.

PC

6

Plane

2 y.

(1) In-stat, June 10, 2008
(2) The Web Is Dead. Long Live the Internet, Wired, 2010
(3) Morgan Stanley, 2010
(4) The Economist, November, 2006
(5) Data Center of China Internet, 2010

www.meridiusmoore.com
7

business value delivered™

www.meridiusmoore.com
8

The investment to realize the transformation should be
CAPEX averse and OPEX neutral and can be funded through
a higher margin driven revenue and lower cost to serve
business value delivered™

www.meridiusmoore.com
9

business value delivered™

www.meridiusmoore.com
10

business value delivered™

www.meridiusmoore.com
11

The Digital Transformation as a
Paradigm Shift
business value delivered™

www.meridiusmoore.com
12

business value delivered™

www.meridiusmoore.com
13

business value delivered™

www.meridiusmoore.com
14

How to transfer your business without
rocking the boat
business value delivered™

www.meridiusmoore.com
15

business value delivered™

www.meridiusmoore.com
16

business value delivered™

www.meridiusmoore.com
17

Under full sail

business value delivered™

www.meridiusmoore.com
Digitale transformatie

18

business value delivered™

www.meridiusmoore.com

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