1.
Miodrag Kostić, CMC, CDC
Certified Digital Transformation Expert
Digital Transformation
Digital strategy and digital road map workshop

2.
Miodrag Kostić

3.
Founded “T-gallery” stores in NY & Honolulu, USA - 1993
Miodrag Kostić
Founded “Web Consulting Honolulu”, USA - 1997

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www.dogshirts.comwww.t-gallery.com
1995 1996
My own digital transformation in 1995

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Miodrag Kostic clients - 2003 to date

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What is Digital
Transformation?

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What company is this?

8.
Are their companies which do not transform?
There are only companies that do
not want to transform

9.
“(1) Automation applied to an efficient operation
will magnify the efficiency.
(2) Automation applied to an inefficient operation
will magnify the inefficiency.” -- Bill Gates
What is the greatest challenge
of digital transformation?

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Organizational culture
Digital transformation is not only about technology,
it is about the change in organizational culture

11.
What is the 4th
industrial revolution?

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Why was Blockbuster bankrupt?
What is “digital disruption”?

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What was the Blockbusters MISSION?
To provide customers with the most convenient
means of accessing media entertainment

14.
“You can't just ask customers what they want and then
try to give that to them. By the time you get it built,
they'll want something new.” -- Steve Jobs

15.
www.teddytheguardian.com
IoT or “Internet of Things”

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IoT or “Internet of Things”

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AR - Augmented Reality

18.
VR – Virtual reality

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3D printers

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Robots and artificial intelligence

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Digital strategy
workshop

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Digital road map for “Mokrin house”
www.mokrinhouse.com

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Digital road map for “Mokrin house”

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Digital road map for “Mokrin house”

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Workshop “Digital transformation strategy”

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Workshop “What is digital transformation?”

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Workshop “Digital transformation strategy”

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Workshop “IT security, GDPR, data protection”

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TREND CARDS
Modeled by
Centre for Digital Transformation
Austrian Chamber of Commerce

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Digital
trends
SWOT &
Impact
Analyses
Quick
Fixes
ReportingDeveloping digital strategy
Developing digital road map
(1 day workshop)
Priorities I
Priorities II
Priorities III
Detailed strategy
of priority I
KMU DIGITAL - Consulting process

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KMU DIGITAL – Trend selection

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Digital road map for “Mokrin house”
Y - Impact -- X - Risk (chance)

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Hi impact low risk

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Hi impact low risk

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Hi impact low risk

36.
Hi impact high risk

37.
Hi impact high risk

38.
Digital road map for “Mokrin house”
Roadmap

39.
ROADMAP for CRM System & Customer Journey
Mokrin house Roadmap

40.
Miodrag Kostić, CMC, CDC
www.miodragkostic.com
www.businessknowledge.biz
Thanks 