Miodrag Kostić, CMC, CDC
Certified Digital Transformation Expert
Digital Transformation
Digital strategy and digital road map workshop

Miodrag Kostić

Founded “T-gallery” stores in NY & Honolulu, USA - 1993
Miodrag Kostić
Founded “Web Consulting Honolulu”, USA - 1997

www.dogshirts.comwww.t-gallery.com
1995 1996
My own digital transformation in 1995

Miodrag Kostic clients - 2003 to date

What is Digital
Transformation?

What company is this?

Are their companies which do not transform?
There are only companies that do
not want to transform

“(1) Automation applied to an efficient operation
will magnify the efficiency.
(2) Automation applied to an inefficient operation
will magnify the inefficiency.” -- Bill Gates
What is the greatest challenge
of digital transformation?

Organizational culture
Digital transformation is not only about technology,
it is about the change in organizational culture

What is the 4th
industrial revolution?

Why was Blockbuster bankrupt?
What is “digital disruption”?

What was the Blockbusters MISSION?
To provide customers with the most convenient
means of accessing media entertainment

“You can't just ask customers what they want and then
try to give that to them. By the time you get it built,
they'll want something new.” -- Steve Jobs

www.teddytheguardian.com
IoT or “Internet of Things”

IoT or “Internet of Things”

AR - Augmented Reality

VR – Virtual reality

3D printers

Robots and artificial intelligence

Digital strategy
workshop

Digital road map for “Mokrin house”
www.mokrinhouse.com

Digital road map for “Mokrin house”

Digital road map for “Mokrin house”

Workshop “Digital transformation strategy”

Workshop “What is digital transformation?”

Workshop “Digital transformation strategy”

Workshop “IT security, GDPR, data protection”

TREND CARDS
Modeled by
Centre for Digital Transformation
Austrian Chamber of Commerce

Digital
trends
SWOT &
Impact
Analyses
Quick
Fixes
ReportingDeveloping digital strategy
Developing digital road map
(1 day workshop)
Priorities I
Priorities II
Priorities III
Detailed strategy
of priority I
KMU DIGITAL - Consulting process

KMU DIGITAL – Trend selection

Digital road map for “Mokrin house”
Y - Impact -- X - Risk (chance)

Hi impact low risk

Hi impact low risk

Hi impact low risk

Hi impact high risk

Hi impact high risk

Digital road map for “Mokrin house”
Roadmap

ROADMAP for CRM System & Customer Journey
Mokrin house Roadmap

Miodrag Kostić, CMC, CDC
www.miodragkostic.com
www.businessknowledge.biz
Thanks 