Matt talks about the ups and downs of working in a user-focused, multi-disciplinary, agile product team. Drawing from his experience in three very different, public service focused organisations, Matt gives key tips and takeaways as to how you and your business can create a culture that makes people want to stay.

1. Digital is a team sport
@jukesie

2. @jukesie
former civil servant
current remote team worker
serial leaper from frying pan to fire
#campdigital

3. These are my lessons learned.

4. 2. Hiring
3. Culture
1. Digital
4. Questions

5. 2. Hiring
3. Culture
1. Digital
4. Questions

6. Digital: Applying the
culture, practices,
processes &
technologies of the
Internet-era to
respond to people's
raised expectations.
Tom Loosemore

7. @jukesie
In 2011 the Government Digital
Service (GDS) was founded.
#campdigital

8. @jukesie
GDS implemented spend
controls on all digital projects..
#campdigital

9. ..and introduced the
‘Service Standard’ against
which all projects would
be assessed.

12. 2. Hiring
3. Culture
1. Digital
4. Questions

13. The biggest digital
transformation
challenge is people
not technology.
Me.

14. Hiring the best
is your most
important task.
Steve Jobs

15. Leave the
rockstars to the
Pyramid stage.

16. The work of a team
should always
embrace a great
player but the great
player must always
work.
Alex Ferguson

17. @jukesie
It doesn’t end at the interview.
Give useful feedback to unsuccessful candidates.
Keep communicating with the successful candidate.
Just sending an offer email and a start date is not enough.
#campdigital

18. @jukesie
Introductions over induction.
Plan the first week or two for any new hire carefully with a
mix of the mundane and the interesting.
Don’t overwhelm them but get them involved asap.
Make them feel welcome and wanted.
#campdigital

19. 2. Hiring
3. Culture
1. Digital
4. Questions

20. Culture eats
strategy for
breakfast.
Peter Drucker

21. I am here just to
learn, to improve, to
help my team
improve.
Pep Guardiola

22. @jukesie
Culture isn’t imposed it emerges.
You cannot create a postive culture by top down edict.
It can be aspirational and ambitious but it emerges from
behaviours already existing.
#campdigital

23. @jukesie
Have the team prepare principles.
Encourage the team(s) to come up with principles to work
towards. Then reinforce them by making them a part of
how you work every day.
#campdigital

24. @jukesie
Have the team prepare principles.
Encourage the team(s) to come up with principles to work
towards. Then reinforce them by making them a part of
how you work every day.
https://digitalblog.ons.gov.uk/2016/07/27/the-first-xi-ons-digital-publishing-principles/
#campdigital

25. Culture is more
than posters on
walls…but
visibility is vital.

26. Culture is more
than posters on
walls…but
visibility is vital.
https://gds.blog.gov.uk/2016/05/25/its-ok-to-say-whats-ok/

27. @jukesie
The details matter.
Make sure people have the hardware and software they
need to do their jobs. Make training available. Give staff
time to experiment and learn.
#campdigital

28. @jukesie
The environment is important.
Seat the team together. Speak to the team about desk layout
if possible. Walls, walls, walls. Quiet spaces. Meeting rooms.
#campdigital

29. @jukesie
The maker vs manager schedule.
If you haven’t read this and work in a team with designers,
developers & managers —>
http://www.paulgraham.com/makersschedule.html
#campdigital

30. @jukesie
Trust the team to make decisions.
It is easy to talk about empowering staff but you have to
100% follow through. Read ‘Turn the Ship Around’ about the
leader/leader approach.
#campdigital

31. @jukesie
Leaders need to be umbrellas.
You have to protect the team from the HiPPO sh*t. Give them
the space to do the work but don’t isolate them. Often their
opinions will carry the most weight.
#campdigital

32. @jukesie
Corporate subcultures are hard.
You can spend time building a team culture but your
wider organisation has a culture of its own and they may
not coexist comfortably.
#campdigital

33. @jukesie
Culture can be fragile.
Especially in the early days. You have to be careful not to
damage it with poor behaviours or bad decisions.
#campdigital

34. 2. Hiring
3. Culture
1. Digital
4. Questions

35. Thanks.
Matt Jukes
http://productforthepeople.xyz