As Food Retail is going online, this promises to accelerate e-commerce in general. The complexity of fresh food logistics and the high "on-demand" nature, will create a "new normal" that will influence the service level consumers expect from all e-commerce.
2. Hi, Iâm Jo Caudron
Active in digital since 1993
Internet entrepreneur involved
in 20+ start-ups.
Founding Partner of
Duval Union Consulting
@jcaudron
jo@duvalunion.com
We are business
consultants for a digital
world.
Our mission is to help
organization transform.
11. This is NOT our story
YOU THEM
We are COMPLIANT!
We are a TRUSTED partner!
We have DECADES of experience!
We are on SOCIAL MEDIA!
12. THIS is our story: the substantial minority
YOU THEM
We are COMPLIANT!
We are a TRUSTED partner!
We have DECADES of experience!
We are on SOCIAL MEDIA!
But your
app sucks
I want
experience
Uhh..ok
Cheaper AND
better service?
Hey this
solves my
problem!
I donât want to
wait a week
23. Evolution in
digital retail
First generation
Low logistic complexity
Second generation
Solving user problems
Third generation
High logistic complexity
35. Amazon =
online store
Builds the
best online
infrastructure
âinventsâ the
commercial
cloud
disrupts the
entire storage
and server
industry
We know this
> > >
36. Amazon =
online fresh
food
Builds the best
distribution
infrastructure
âinventsâ the
commercial
âfresh cloudâ
disrupts the
entire distribution
and food retail
Now, imagine thisâŚ
> > >
38. When your favorite fresh food
can be delivered in 30 minutes,
exactly when you want it
customers will expect the same from
Torfs Makro Vanden Borre Coolblue
Gamma Bol.com ⌠you?
45. The Classics
Traditional models
Traditional channels
The Converted
Traditional models
Digital channels
The Digital
New digital models
Digital channels
The Ruptured
Just forget everything
you know.
ITâS ALL NEW
48. IMPACT
ANALYSIS
NORTH STAR
VISION OF
YOUR FUTURE
TRANSFORMATION
STRATEGY
ROADMAP
DIGITAL
LEADERSHIP &
CAPABILITIES ASSESS
TEAMS
TRAIN &
COACH
ROLL-OUT
DIGITAL OFFICE
SET-UP AND
ROLL-OUT
CHANNEL
STRATEGY
POLICY &
GOVERNANCE RUN
RUN DIGITAL
OFFICE
CUSTOMER
ENGAGEMENT
CHANNELS
REQUIREMENTS
PARTNER
SELECTION
PLATFORM
DESIGN
RFP
CREATION
LAUNCHDEVELOPMENT
BUSINESS/SERVICE/
PRODUCT DESIGN TRADITIONAL
BUSINESS MODEL
PROJECT
KICK-OFF
RUN PROGRAM/
DEVISION/âŚ
START-UP
BUSINESS
START-UP
BUSINESS MODEL
START-UP KICK-
OFF (FUNDING,
INCUBATION)
RUN START-UP
(COACHING,
ADVICE)
TRADITIONAL
BUSINESS
TRANSFORMATION
STRATEGY
SCAN
MARKET TRENDS &
INTERNAL DIGITAL
READINESS
49. Hi, Iâm Jo Caudron
Active in digital since 1993
Internet entrepreneur involved
in 20+ start-ups.
Founding Partner of
Duval Union Consulting
@jcaudron
jo@duvalunion.com
We are business
consultants for a digital
world.
Our mission is to help
organization transform.