DevOps: For Happier, More Productive People

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You've heard all about how the practice of DevOps helps your business be more efficient: faster insights into your systems and data, better processes and continuous improvement. What may be far more interesting about the practice of DevOps, however, is not the impact on your workflows, but on all the folks at your business doing the actual work. In this presentation, Leslie Hawthorn will cover some highlights of DevOps processes, all through the lens of taking a DevOps oriented approach to people management. Attendees will leave this talk with a better understanding of how to make themselves, and their employees and co-workers most successful.

Technology Business

DevOps:
For Happier, More Productive People
Leslie Hawthorn
DevOps Days Amsterdam 2014
@lhawthorn

The human element in development
and operations

“Defining” DevOps
Source: Kickstarter Dev Blog

metrics
clearly communicate them for success

blameless
review
create space
for people to grow

continuously deliver feedback*
* != micromanaging

integrate feedback continuously*
* != perfectionism. ^^

incremental
improvement:
now for humans!

culture + tools + self
know which to fix first

Photo Credits
• Sunshine Station: http://www.flickr.com/photos/zayzayem/6999281453/
• DevOps Needs Pyramid: https://www.kickstarter.com/backing-and-
hacking/hierarchy-of-devops-needs
• Stopwatch: http://www.flickr.com/photos/wwarby/3297205226/
• Finger pointing: http://www.flickr.com/photos/iandesign/1205496024/
• Holistic Harry: http://www.flickr.com/photos/jakecaptive/49915086/
• Coach with students: http://www.flickr.com/photos/pup/2205782794/
• Wise grafitti:
http://www.flickr.com/photos/49889874@N05/8183531599/
• Fail screen: http://www.flickr.com/photos/emmajane/3896121914/
• Footsteps: http://www.flickr.com/photos/bigbirdz/5395756252/
• Tools: http://www.flickr.com/photos/lenore-m/2515800654/
• All images are copyright their respective owners and are used under a
Creative Commons license or are considered fair use.

Licensing
This presentation is licensed Creative Commons
CC-BY-SA 4.0 International
http://creativecommons.org/licenses/by-
sa/4.0/deed.en_US
Please use, remix and share widely!

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Presented at linux.conf.au 2012 - more details in speaker notes when downloading presentation Dave Neary of the GNOME community recently penned a post [0] on mentoring programs for FOSS communities, and his findings were a bit disheartening. Of all those mentees taken in under various mentoring programs, from Google Summer of Code to the Great Documentation Project, only about 1 in 4 became regular contributors to their mentor's projects. Based on these figures, it appears that mentoring programs are actually quite a poor return on investment and mentors would be better off simply doing the work themselves. Right? Well, sort of. Well, no, actually. In this talk, Leslie Hawthorn argues that FOSS communities approach mentoring in a problematic manner. Our current approach focuses on the problem from the lens of software development, such as scaling our mentoring processes and measuring return on investment. Rather than focusing on these as measures of success, Leslie will discuss alternative ways to conceptualize the mentoring process and explore the broader social and cultural implications of mentoring folks in FOSS. She will also discuss alternative models for mentoring the next generation of contributors, including recommendations for implementing these models in your projects. [0] - http://blogs.gnome.org/bolsh/2011/05/31/effective-mentoring-programs/

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Workplace success requires more than expertise and diligent work. Achieving career success requires balancing many needs: those of your organization, team, management and your own satisfaction. In this talk, Amye Scavarda and Leslie Hawthorn will explore seven essential skills that ensure that you can balance those needs effectively while continuing to excel in your technical career: negotiation, communication, setting boundaries, networking, information discovery, navigating social structures & using unproductive times to your advantage. Powerpoint version.

The Smart Woman's Guide to Getting Things Done: 7 Essential Skills to Cultiva...

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Workplace success requires more than expertise and diligent work. Achieving career success requires balancing many needs: those of your organization, team, management and your own satisfaction. In this talk, Amye and Leslie explore seven essential skills that ensure that you can balance those needs effectively while continuing to excel in your technical career: negotiation, communication, setting boundaries, networking, information discovery, navigating social structures & using unproductive times to your advantage. Keynote version

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Delivered in the education track for the 2011 POSSCON conference. As more companies build their business using open source software and development methodologies, gaining an understanding of these technologies gives students a leg up when searching for careers in industry and internships. Participation in open source software communities also brings a host of other skills that empower participants for future success: the ability to communicate effectively, the aptitude to understand diverse points of view and the skills to persuade team mates that a particular solution is best. In this talk, Leslie Hawthorn will draw on her years of experience working with university students engaged in open source development, highlighting the value of involvement for student members of the audience and giving a clear roadmap to those who are ready to get started participating.

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DevOps: For Happier, More Productive People

1. DevOps: For Happier, More Productive People Leslie Hawthorn DevOps Days Amsterdam 2014 @lhawthorn

2. The human element in development and operations

3. “Defining” DevOps Source: Kickstarter Dev Blog

4. metrics clearly communicate them for success

5. blameless review create space for people to grow

6. viewing people holistically is magic

7. continuously deliver feedback* * != micromanaging

8. integrate feedback continuously* * != perfectionism. ^^

9. embracing your own failure

10. incremental improvement: now for humans!

11. culture + tools + self know which to fix first

12. Thank you! @lhawthorn

13. Photo Credits • Sunshine Station: http://www.flickr.com/photos/zayzayem/6999281453/ • DevOps Needs Pyramid: https://www.kickstarter.com/backing-and- hacking/hierarchy-of-devops-needs • Stopwatch: http://www.flickr.com/photos/wwarby/3297205226/ • Finger pointing: http://www.flickr.com/photos/iandesign/1205496024/ • Holistic Harry: http://www.flickr.com/photos/jakecaptive/49915086/ • Coach with students: http://www.flickr.com/photos/pup/2205782794/ • Wise grafitti: http://www.flickr.com/photos/49889874@N05/8183531599/ • Fail screen: http://www.flickr.com/photos/emmajane/3896121914/ • Footsteps: http://www.flickr.com/photos/bigbirdz/5395756252/ • Tools: http://www.flickr.com/photos/lenore-m/2515800654/ • All images are copyright their respective owners and are used under a Creative Commons license or are considered fair use.

14. Licensing This presentation is licensed Creative Commons CC-BY-SA 4.0 International http://creativecommons.org/licenses/by- sa/4.0/deed.en_US Please use, remix and share widely!

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