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Beyond 2.0: Evolving to the Next Level of Amazing Library Service
The document discusses evolving library services to the next level of amazing service. It emphasizes that libraries should not just create accounts on new technologies but should avoid "shoving" bad services into new places. The document outlines different approaches libraries take to new ideas, such as planning committees, and advocates an evolving approach of trying new ideas, assessing them, and reflecting before repeating. It provides action steps for libraries to try ideas, assess user feedback, reflect on past experiences, and keep up with change to create a culture of innovation.
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Beyond 2.0: Evolving to the Next Level of Amazing Library Service
- 1. Beyond "2.0“ Evolving tothe Next Level of Amazing Library Service Cliff Landis, Web Services Librarian Georgia State University http://clifflandis.net/
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- 3. http://www.flickr.com/photos/90646759@N00/1149873101 It’s not enough tojust create an account.
- 4. http://www.flickr.com/photos/37912374670@N01/2460452288 It’s not enoughto shove your bad services into a new place.
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- 6. Why do youuse emerging technologies in your library? •Because everyone else is doing it •Outreach •Service
- 7. Why do youuse emerging technologies in your library?
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- 10. The Planning Approach Takestoo long; jump through hoops; eventual success or failure
- 11. The Committee Approach Exploit the“What If” weakness and DESTROY!!!http://www.flickr.com/photos/49503180328@N01/2299526206
- 12. The Evolving Library Try,assess, reflect… Try, assess, reflect… Repeat ad victorium
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- 18. Assess Do you likeme? Yes No Maybe
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- 20. Write assessment intoyour plans http://www.perpetualkid.com/index.asp?PageAction=VIEWPROD&ProdID=2534
- 21. Get user feedback(and use it) http://www.flickr.com/photos/17671297@N00/1781605101
- 22. Write a 3-MinutePlan
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- 24. http://www.flickr.com/photos/79359251@N00/2593538987 BE WILLING TOFAIL. Not every idea can succeed.
- 25. Think back to yourmost amazing user experience… What made it special? http://www.flickr.com/photos/34427466731@N01/2144933705
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- 31. Evolution will take care of thebad ideas. http://www.flickr.com/photos/35034347820@N01/172257764
- 32. Create a Cultureof Innovation Create a culture of innovationwww.flickr.com/photos/21745851@N00/389396046
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Editor's Notes
- #2 Technology is a tool, not a service that is provided to library customers. In this session, you will learn where library technology is headed next and how to successfully use it to reach out to your community. Learn how to reinforce and strengthen your library’s service with the healthy use of technology and discover how to keep an eye out for the next big thing that your users will be asking for.
- #20 Write assessment into your goals