This document provides a summary of Devin McNeal's contact information, education, and professional experience. McNeal has a Bachelor's degree in Liberal Studies from Bowling Green State University. They have worked in various customer service roles, including at S&P Data, National General Insurance, and Calpholon Cookware. Their experience includes handling calls, resolving customer issues, and utilizing computer systems to assist customers. McNeal is a goal-oriented team player with strong communication and problem-solving skills.

1. Devin McNeal
dmcneal@bgsu.edu
2354 East 89th
ST.
Cleveland, OH 44106
(216) 688-6646
Summary:
A dependable and dedicated customer service specialist with strong communication, problem solving, critical thinking, and conflict resolution skills.
Experienced working with multiple computer systems simultaneously including: Microsoft Office, Excel, As400, Outlook, Onyx, I3, SAP, Parcel Audit,
Fed EX Shipping and many more. A well-spoken goal oriented and outgoing team player, accustomed to working professionally and efficiently in
fast paced environments.
•
Education:
Bowling Green State University, OH May 4th
of 2013
Bachelors of Liberal Studies
•
Professional Experience:
Sales Associate
S and P Data January of 2016 – March of 2016
• Handled 80+ calls daily, duties including signing up new customers with satellite, home phone, and internet service; retrieving personal
and sensitive customer data.
• Actively listening to customer inquiries or complaints to suggest the best packages and products based on discovering customers
entertainment needs.
• Responsible for clarifying and presenting relevant product knowledge and services to potential customers.
• Consulting customers on needs and experiences while using that information to tie back to how the customer could benefit from our
services and products.
• Assisting customers with any needs pertaining to our services while also handling sensitive information regarding credit history and
payment methods.
Machine Operator
Swagelok/ Legacy Staffing (temporary staffing agency) – Willoughby Hills, OH September of 2015 – January of 2016
• Perform job related administrative task using SAP system.
• Produce quality calibers through electro polishing machine.
• Perform In-process and first article inspection using calipers, mictometers, and gauges during assembly.
Customer Service Representative May of 2014 - July of 2015
National General Insurance – Cleveland, OH
• Answering routine customer inquires about insurance policies, such as account status, billing and coverages; paying attention to details
and deep investigation questions to resolve complaints and inquiries in a one call resolution method.
• Assisted customers with making endorsements and understanding their policy coverage’s; while using problem solving, communication
skills to resolve customer needs effectively and efficiently.
• Verifying insurance eligibility, benefits and coverages, obtain documentation and authorization from outside sources and other
departments from appropriate resources.
• Assisted independent agents with understanding and operation of company’s computer systems as well as answering and resolving any
inquires on the insurance products and coverages.
• Provided technical support for customers setting up online accounts or making endorsements on a wide range of company products and
services.
• Responsible for tracking, capturing, notarizing, and maintaining timely and financially sensitive information pertaining to credit history,
payments, endorsements, and policy claims.
• Utilized many intuitive problem solving, and critical thinking, skills to correct uncommon issues within polices.
• Demonstrated a mastery of call scripts, time management, and problems solving skills to always meet and exceed metric goals.
Customer Service /Shipping and Receiving Clerk January of 2013 - December of 2013
Calpholon Cookware – Bowling Green, OH
• Analyzing shipment schedules to assure products correctly in-route and notify receiving clients on inquires or problem solutions.
• Contact customers and truck drivers to confirm demographic information to ensure proper delivery scheduling.

2. • Obtained information for order processing and reimbursement to resolve shipping errors and warranty swaps within a 48 hour
turnaround.
• Analyze and sort information to determine appropriate area for product shipment and method of material handling.
• Trained five temporary workers in department on shipping requirements, job duties, and shipping computer systems.
• Responsible for loading and unloading freight materials from trucks, responsible for scanning, sorting, and shipping freight material to
proper inventory locations.