This session discusses developing sustainable technology solutions to transform the healthcare experience. The presenter Andy Gilbert will speak for 45 minutes and include some questions, thought provoking ideas, and 2-3 practical ideas to take away. Technology solutions could improve the healthcare experience for patients and healthcare professionals. The session will evaluate current technology solutions on how sustainable and transformative they are. Factors that contribute to sustainability include engagement of users, performance over time, meeting changing expectations, being supported, and being designed for long-term use. Participants will discuss interferences to developing sustainable technologies, like resources, people, processes, systems, habits, mindsets, thinking, and change. The session aims to provide ideas on technology that could transform the healthcare experience

1. Session sponsored by
Teva UK Limited
Meeting/Job Code: .UK/NHSS/16/0011a
Date of Preparation: August 2016

2. Developing Sustainable Technology
Solutions to Transform the
Healthcare Experience
Andy Gilbert

3. This session
• 45 minutes
• Some questions & thought provokers
• Some possibility thinking
• 2-3 practical ideas to take away

4. Technology solutions
How do technology solutions improve the
healthcare experience:
– for your patients?
– for your healthcare professionals?

5. Sustain + ability
The endurance of systems
and processes to remain
productive

6. What might make your
technology solutions more
sustainable?

7. Some thoughts re sustainability:
the endurance of systems & processes to remain
productive
• Engagement of intended users
• Performance over time (cost, time, speed)
• Expectations of users (might change)
• Supported (technology & people)
• Design for sustainability v design for now

8. Let’s evaluate our current
technology solutions…
• How sustainable are they? (scale 1-10)
• How transformative are they to the healthcare
experience? (scale 1-10)

9. Dancers required

10. Thinking - Actions - Results
Thinking Actions Results

11. How do people (staff and patients)
think about technology solutions?

12. Four Thinking Components
(helpful or hindering)

13. How do people (staff and
patients) think about
technology solutions?
• What statements are they saying?
• What questions are they asking?
• What memories are they recalling?
• What future are they imagining?

14. What technology could
transform the healthcare
experience….
• From a patients perspective?
• From a healthcare professionals perspective?

15. Potential – Interference
= Performance

16. Potential – Interference
100% 30%
= Performance
70%

17. What are the interferences?
(to developing sustainable technology
solutions to transform the healthcare
experience)

18. Interferences
Resources
People
Processes
Systems
Habits
Mind-sets
Thinking
Change
Technology

19. Choose an interference
Resources
People
Processes
Systems
Habits
Mind-sets
Thinking
Change
Technology

20. Possibility thinking
People
Who, reasons to involve, communication, buy-in
Barriers
Obstacles, risks, assumptions, overcoming/minimising
Resources
Tasks

21. Your next steps …
What 2-3 things are you taking away?
What questions do you want to find answers
to?

22. Thank you
Andy Gilbert