Values based leadership: leading the
delivery of a new care model
Chair:
Debbie Sorkin
National Director of Systems Leadership at the
Leadership Centre
Leading for Quality Improvement
Jo Davy
Head of Quality Improvement
Airedale NHS Foundation Trust
What we are trying to achieve
Quality and safety – we relentlessly pursue the
highest quality and safety and most
patient-centred approach in healthcare
Harm-free care
No avoidable mortality
Innovative real-time quality intelligence
No avoidable delays in care
People – we attract, retain and
develop the best, most
patient-centred team
Appoint to and live our values
Invest in our people
Patient safety culture
Leadership development
Service – we create an extraordinary patient
experience
Involve patients/carers in everything we do
Listening
Patient orchestrated care
Experience-based design
Innovation – we foster a culture of
learning and innovation with our
patients and staff
Lean
Innovation and promotion of new ideas and
ways of working
Creative thinking
Learning organisation
How we will achieve it: our quality
improvement priorities 16/17
• To further embed QI as daily work of everyone
• Embed Always events
• Continue culture change
• Enhance QI capability
• Define and measure delays and complications
How we will achieve it:
right care inclusive behaviours
Honesty and integrity
Listening and communicating
Supportive and approachable
Even handed and encouraging
Patient centred and compassionate
Leads by example and self aware
Right Care - rising stars
Right Care -
new leaders
Quality improvement
training
Airedale Breakfast Club
• 10 trained mentors
• 21 awaiting training
• Cross-professional
Next Steps
• Quality improvement monthly campaigns
• Quality improvement month-Oct
• Fab NHS Change Day
• System learning and innovation event-
21st October
• Quality improvement fundamentals
• Leading behaviour change
• Frame leadership development around
quality improvement outcomes
“No system is an Island!”
Martin Robinson
Associate Director (Transformation Lead - Health and Social Care Integration)
Hilary Salisbury
My Life A Full Life Human Resources Lead
Jacqui Skeel
My Life A Full Life Workforce Development Lead
Isle of Wight
Issues
Information is not easily available
Separate leadership
Organisational boundaries
Technology potential not maximised
Funding not aligned with person centred care
Access to services are often uncoordinated
Services are working separately
Does not give flexibility for where people are
treated
It is financially unsustainable
Reliance on health and social care services
Isle of Wight
A shared vision of a
new, sustainable health
and care system for the
Isle of Wight in which
health and care services
work together in a more
coordinated, effective
and efficient way,
delivering more care at
home and in the local
community to enable
people to remain
healthy and well and live
their lives to the full
Projects
Resources
Determination
Co-Production
Isle of Wight
Integrated
Hub
MLAFL
Principles
One
Island
Pound
Cross
organisational
leadership
group
Joint Services
Joint
Appointments
Community
Integration
WISR
Partnership
Agreement
Training –
Speed of
Trust
Workforce
Engagement
Group
Isle
Learn
‘Isle Learn’: A Centre of Excellence for Health
and Social Care Development on the Isle of Wight
• Scoping & planning sessions held in
March/April 2016
• Task & finish groups set up in July 2016
• Co-production approach ‘power to the
people’!
‘Isle Learn’: Who’s involved….
‘Isle Learn’: What our colleagues are saying…
“I have long standing connections to the Island through my education role, more frequently I visit the
Island as part of the sailing community. I feel very privileged to have been part of the workshops and to
contribute to ‘Isle Learn’: A Centre of Excellence for Health and Social Care Development on the Isle of
Wight. In the workshops I was seen not as an ‘outsider looking in’, but as a visitor who is passionate about
the Island, particularly the health and social well-being of the community, groups and individuals. I am
looking forward to being involved in the task and finish groups.” Dr Wendy Wigley, Director of
Programmes: Advanced Clinical and Expert Practice, University of Southampton
The Isle learn scoping workshop was one of the most productive and inspiring events I have ever been to
and offered a true example of co production. It was facilitated in an environment where the views of
everyone were captured and used to form the overall vision. The Isle learn approach will be a key enabler
towards achieving the My life a Full Life Vision of truly integrated health and care services across the
Island.
Debbie Hilder, Workforce Transformation Manager, Health Education England, working across Wessex
Aims and objectives
The core purpose of the workforce engagement forum is to ensure effective
information sharing and communication across the whole workforce, which is
anyone contributing to the Health and Social Care of people on the Island, in
relation to employment and engagement issues arising from progression of the My
Life a Full Life Programme.
Consultation and negotiation relating to terms and conditions of employment
remain the remit of employing organisations.
Workforce engagement forum
Workforce engagement forum
How we got here
The Isle of Wight Council and the Isle of Wight NHS Trust signed a formal
Partnership Agreement in 2015 and agreed that it would be useful to have a Joint
Staff Partnership Forum to engage with the recognised Trade Unions on workforce
issues arising from the agreement.
In April 2016, it was decided that, through My Life A Full Life, the remit of this
group should be extended to include workforce representatives from across the
system.
Workforce engagement forum
Who’s involved?
Martin Robinson: martin.robinson@iow.nhs.uk
Hilary Salisbury: hilary.salisbury@iow.nhs.uk
Jacqui Skeel: jacqui.skeel@iow.nhs.uk
www.mylifeafulllife.com
www.facebook.com/IoWMyLifeAFullLife
Twitter: @MyLifeAFullLife
Contact us:
Questions?
For further information about the new care
models programme please visit
www.england.nhs.uk/vanguards

Values-based leadership

  • 1.
    Values based leadership:leading the delivery of a new care model Chair: Debbie Sorkin National Director of Systems Leadership at the Leadership Centre
  • 2.
    Leading for QualityImprovement Jo Davy Head of Quality Improvement Airedale NHS Foundation Trust
  • 4.
    What we aretrying to achieve Quality and safety – we relentlessly pursue the highest quality and safety and most patient-centred approach in healthcare Harm-free care No avoidable mortality Innovative real-time quality intelligence No avoidable delays in care People – we attract, retain and develop the best, most patient-centred team Appoint to and live our values Invest in our people Patient safety culture Leadership development Service – we create an extraordinary patient experience Involve patients/carers in everything we do Listening Patient orchestrated care Experience-based design Innovation – we foster a culture of learning and innovation with our patients and staff Lean Innovation and promotion of new ideas and ways of working Creative thinking Learning organisation
  • 5.
    How we willachieve it: our quality improvement priorities 16/17 • To further embed QI as daily work of everyone • Embed Always events • Continue culture change • Enhance QI capability • Define and measure delays and complications
  • 6.
    How we willachieve it: right care inclusive behaviours Honesty and integrity Listening and communicating Supportive and approachable Even handed and encouraging Patient centred and compassionate Leads by example and self aware
  • 7.
    Right Care -rising stars
  • 8.
  • 10.
  • 11.
  • 12.
    • 10 trainedmentors • 21 awaiting training • Cross-professional
  • 13.
    Next Steps • Qualityimprovement monthly campaigns • Quality improvement month-Oct • Fab NHS Change Day • System learning and innovation event- 21st October • Quality improvement fundamentals • Leading behaviour change • Frame leadership development around quality improvement outcomes
  • 14.
    “No system isan Island!” Martin Robinson Associate Director (Transformation Lead - Health and Social Care Integration) Hilary Salisbury My Life A Full Life Human Resources Lead Jacqui Skeel My Life A Full Life Workforce Development Lead Isle of Wight
  • 15.
    Issues Information is noteasily available Separate leadership Organisational boundaries Technology potential not maximised Funding not aligned with person centred care Access to services are often uncoordinated Services are working separately Does not give flexibility for where people are treated It is financially unsustainable Reliance on health and social care services Isle of Wight
  • 16.
    A shared visionof a new, sustainable health and care system for the Isle of Wight in which health and care services work together in a more coordinated, effective and efficient way, delivering more care at home and in the local community to enable people to remain healthy and well and live their lives to the full Projects Resources Determination Co-Production Isle of Wight
  • 17.
  • 18.
    ‘Isle Learn’: ACentre of Excellence for Health and Social Care Development on the Isle of Wight • Scoping & planning sessions held in March/April 2016 • Task & finish groups set up in July 2016 • Co-production approach ‘power to the people’!
  • 19.
  • 20.
    ‘Isle Learn’: Whatour colleagues are saying… “I have long standing connections to the Island through my education role, more frequently I visit the Island as part of the sailing community. I feel very privileged to have been part of the workshops and to contribute to ‘Isle Learn’: A Centre of Excellence for Health and Social Care Development on the Isle of Wight. In the workshops I was seen not as an ‘outsider looking in’, but as a visitor who is passionate about the Island, particularly the health and social well-being of the community, groups and individuals. I am looking forward to being involved in the task and finish groups.” Dr Wendy Wigley, Director of Programmes: Advanced Clinical and Expert Practice, University of Southampton The Isle learn scoping workshop was one of the most productive and inspiring events I have ever been to and offered a true example of co production. It was facilitated in an environment where the views of everyone were captured and used to form the overall vision. The Isle learn approach will be a key enabler towards achieving the My life a Full Life Vision of truly integrated health and care services across the Island. Debbie Hilder, Workforce Transformation Manager, Health Education England, working across Wessex
  • 21.
    Aims and objectives Thecore purpose of the workforce engagement forum is to ensure effective information sharing and communication across the whole workforce, which is anyone contributing to the Health and Social Care of people on the Island, in relation to employment and engagement issues arising from progression of the My Life a Full Life Programme. Consultation and negotiation relating to terms and conditions of employment remain the remit of employing organisations. Workforce engagement forum
  • 22.
    Workforce engagement forum Howwe got here The Isle of Wight Council and the Isle of Wight NHS Trust signed a formal Partnership Agreement in 2015 and agreed that it would be useful to have a Joint Staff Partnership Forum to engage with the recognised Trade Unions on workforce issues arising from the agreement. In April 2016, it was decided that, through My Life A Full Life, the remit of this group should be extended to include workforce representatives from across the system.
  • 23.
  • 24.
    Martin Robinson: martin.robinson@iow.nhs.uk HilarySalisbury: hilary.salisbury@iow.nhs.uk Jacqui Skeel: jacqui.skeel@iow.nhs.uk www.mylifeafulllife.com www.facebook.com/IoWMyLifeAFullLife Twitter: @MyLifeAFullLife Contact us:
  • 25.
    Questions? For further informationabout the new care models programme please visit www.england.nhs.uk/vanguards

Editor's Notes

  • #5 We are in the second year of our initial 3 year strategy of developing a culture of quality improvement
  • #6 everyone-celebrate using learning and case studies of ward 5 (Liz S), medical ward rounds standardisation (cornelle) and handover in surgical services (Chris N) Continue with email and meetings management to release time of people to do QI Removing the bandages campaign to release time to do QI Embed QI into right care portfolio as a key way of enabling the changes-chunk up the work into short PDSA cycles-lets start with surgical services Embed always events-launch as part of values and behaviours Culture change-68% of staff feel able to contribute towards improveemnt-same as last year Capability-QI-include innovation and creative thinking in this scope, define competencies, develop QI toolkit (underway), get in touch with ‘lean champions’, embed into our leadership progs-with improving quality as the key outcome, not just an add on module, assess improvement academy training-bronze, silver, gold. Also need human factors, coaching/mentoring as key to enabling change
  • #7 6