The document discusses implementing a new standardized commercial bid process and contract transition process at ISS Facility Services using design thinking. It outlines the design thinking process, including inspiration, ideation, and implementation phases. In the inspiration phase, the problem is defined and user needs are understood. Ideation involves brainstorming solutions. Implementation brings the solutions together, with planning, execution, and ensuring minimal impact on employees and customers. Roles and steps in the contract transition process are also detailed.