The document discusses Dell's use of electronic commerce (EC) transactions, which are largely divided into business-to-consumer (B2C) sales through their website to individual customers and business-to-business (B2B) sales to small, medium, and large businesses as well as government, education, and healthcare organizations. It describes how Dell uses a build-to-order concept and e-collaboration to reduce inventory and increase communication. Dell also provides ongoing e-customer service and support through self-diagnosis tools, technical support, online help desks, and chat to solve product issues. Direct sales allow Dell to gain direct customer feedback on preferences, design problems, and quality.

3. 
Ans> An EC transaction of the type that is used
by Dell seems to be largely divided into two
categories.
B2C:
Dell PC sold to customers through its Web site.
B2B:
SMEs (Small businesses up to 200 employees 200
people, that is not)
Medium and large businesses over 200 employees
more than 200 companies
Government, education, and health-care
organizations and the government, educational
institutions, and health and welfare agencies

5. 
Ans> Build-to-order concept provide consumers with the option
they want.
E-collaboration (collaboration over the Internet)
using a web service, business models, reduce inventory you do
not need to increase communication with your business partners
using the EC tech.


E-customer service: Dell ongoing relationship with customers to
try to keep. Self-diagnosis, using direct access to technical
supports, and provides help desk and telephone-based help desk
24/7. Customer care institutions in addition, are able to chat
with consumers among created things that can solve a lot of
problems in product support. (FAQs, upgrades, downloads and so
on)
Direct Sales
Selling direct to customers gave Dell firsthand intelligence about
customer preferences and needs, as well as immediate feedback
on design problems and quality glitches.

7.  Ans>
In 1996, Dell became one of the
pioneers of sales through the internet.
 During that year, the company's sales via
internet reached 50 Million dollars a day.
 The online service of building your own
customize computer.
 Dell saves the inventory costs, and thus, can
afford lowering the prices of its products.