This document summarizes Dell's services and support offerings for the NYC DOE PCS Program. Dell is committed to providing a high level of service to all five NYC boroughs. They offer two program options - Basic and Standard. The Basic option provides pay-as-you-go services while the Standard option offers more comprehensive included services for a monthly fee. Dell's services include hardware repair, asset recovery, training, and on-site technical support. Dell has over six years of experience successfully supporting the NYC DOE and aims to continue delivering excellent customer service.
Until recently, costs
for management
and administration
represented the largest
percentage of total IT
spending. However, that
is no longer the case.
Many companies are
taking advantage of new
products and features to
significantly reduce the
amount of time and effort
spent on management
and administration. Is
your organization doing
the same?
Until recently, costs
for management
and administration
represented the largest
percentage of total IT
spending. However, that
is no longer the case.
Many companies are
taking advantage of new
products and features to
significantly reduce the
amount of time and effort
spent on management
and administration. Is
your organization doing
the same?
Paul Leamon presents common back office challenges, and defines what a world-class back office looks like, and how to build one. Additionally, explains the business impacts of becoming a world-class back office.
Webinar: Back Office: February 28, 2012Judy Misbin
Find out how optimizing your back office can help improve your firms consistency and metrics around compliance, customer experience, and operational efficiencies
Presentation on the impact of Social Media on Crisis Communication, at Social Media Week Copenhagen, February 2013. Learn more about Dell Social Media here: http://dell.to/11DoZIp
Toshiba Laptops: An integrated digital marketing strategyArchana Nilaver
An integrated Digital Marketing strategy for Toshiba Laptops India. The objective is to create a digital presence through the social channels to promote the brand; its products, product innovation features & create engagement.
Dell has built their business:
- Build-to-order manufacturing
- Mass customization
- Partnerships with suppliers
- Just-in-time components inventories
- Direct sales
- Market segmentation
- Customer service
- Extensive data and information sharing with both supply partners and customers.
Based on:
The McGraw-Hill Companies. (1997). Dell Computer Corporation Online Case. Retrieved 3 6, 2011, from McGraw Hill Higher Education: http://www.mhhe.com/business/management/thompson/11e/case/dell5.html
Paul Leamon presents common back office challenges, and defines what a world-class back office looks like, and how to build one. Additionally, explains the business impacts of becoming a world-class back office.
Webinar: Back Office: February 28, 2012Judy Misbin
Find out how optimizing your back office can help improve your firms consistency and metrics around compliance, customer experience, and operational efficiencies
Presentation on the impact of Social Media on Crisis Communication, at Social Media Week Copenhagen, February 2013. Learn more about Dell Social Media here: http://dell.to/11DoZIp
Toshiba Laptops: An integrated digital marketing strategyArchana Nilaver
An integrated Digital Marketing strategy for Toshiba Laptops India. The objective is to create a digital presence through the social channels to promote the brand; its products, product innovation features & create engagement.
Dell has built their business:
- Build-to-order manufacturing
- Mass customization
- Partnerships with suppliers
- Just-in-time components inventories
- Direct sales
- Market segmentation
- Customer service
- Extensive data and information sharing with both supply partners and customers.
Based on:
The McGraw-Hill Companies. (1997). Dell Computer Corporation Online Case. Retrieved 3 6, 2011, from McGraw Hill Higher Education: http://www.mhhe.com/business/management/thompson/11e/case/dell5.html
How to Create the Perfect Social-Media PostGuy Kawasaki
These are the slides that Guy Kawasaki and Peg Fitzpatrick used for a webinar hosted by Mari Smith. The purpose of the webinar was to help people create "the perfect posts" for social media. The presentation uses a classic top-ten format.
“If you were to give a one-sentence tip to a small business owner just started out with social media, what would you say?”
That’s the question we’ve been asking a lot over the last few weeks.
We’ve asked: business owners, marketers, social media experts, bloggers, entrepreneurs, best-selling authors, and a ton of other people who have achieved success on social media.
Most stuck to one sentence. Some cheated a little.
But all provided helpful tips that any business can use when getting started.
Now, it’s your turn! “If you were to give a one-sentence tip to a small business owner just started out with social media, what would you say?” Let us know on our blog: http://ow.ly/A1gr1
A Complete Guide To The Best Times To Post On Social Media (And More!)TrackMaven
Do you know the most effective times to post on social media, send an email, or publish a blog? We've broken down the data behind the most effective times to post content on Twitter, Instagram, Facebook, Content Marketing, and Email.
6 Questions to Lead You to a Social Media StrategyMark Schaefer
It can be intimidating and overwhelming to try to develop a social media strategy, but if you follow through on these six questions, your strategy will reveal itself.
What's the ROI of a Piano? What's the ROI of a YouTube channel? What's the ROI of anything!? After you read this deck you'll be able to answer all these questions easily.
Go Viral on the Social Web: The Definitive How-To guide!XPLAIN
Creating a Viral Content success story has no recipe. It has a lot of variables, not all of which can be controlled by a Brand. However, this deck offers you the ideal How-To approach in creating tasteful, inspired Content that will help your message stand out from the information noise on Social Web and make people eager to share it around.
This is Prateek Mishra from Ramaiah institute of management studies, Bangalore and the following presentation gives an overview of launch of a hypothetical product into the market.
DISCUS Desktop enables you to manage the Technical Data Package (TDP) and identify characteristics and requirements from 2D drawings and specification documents.
DISCUS Desktop:
-Reduces the time it takes to produce a First Article Inspection (AS9102, PPAP, Part 820) and ballooned drawing by 50% to 80%.
-Enables you to use the same process and tool for all your customers, DISCUS handles customer-specific formatting requirements and can upload to your internal Inspection Sheets.
-Allows you to upload characteristic data into web-based First Article Inspection Reporting applications in use at many primes/OEMs.
Novell ZENworks Configuration Management Design and Implementation Best Pract...Novell
Getting the most out of the many features in Novell ZENworks Configuration Management starts with designing and implementing your configuration management infrastructure based on best practices. Attend this session to learn from the experts who wrote the Novell ZENworks Configuration Management Systems Deployment and Best Practices Guide, and make sure your design is ready for the real world.
Living Proof:The Holocaust Happened is a digital reasearch project conducted by teachers and students at Ditmas Junior High School to uncover the truths about the Holocaust through primary sources and live testimonies.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 4
Dell Nycdoe Pcs Presentation
1. DELL™ SERVICE & SUPPORT
FOR THE
NYC DOE PCS PROGRAM
PCS Vendor Fairs June 3 & 4, 2009
May 27, 2009
1
2. Dell at the
NYCDOE
Awarded the #1 Position in the PCS
Program – Supporting Central
Offices and all five boroughs
Most Experienced Support
Provider– Since 2003 providing
implementation, project
management, maintenance
support, technical consulting and
training
High marks on 2008 Satisfaction
Survey* – 88% of principals were
satisfied or very satisfied with Dell
onsite support
Committed to providing high level of
service – The program may have
changed, but Dell is still committed
to providing that same great level of
service the NYC DOE has come to
expect
* November/December 2008 2
3. BASIC . STANDARD
HOW DO THE PROGRAMS COMPARE?
PCS Services Basic Standard
In-Warranty Hardware Repair Included Included
Asset Recovery Services Included Included
Asset Tracking / Management Included Included
Out-of-Warranty Hardware Repair A la carte Included
Third Party Coordination for
Hardware Delivery A la carte Included
Installation A la carte Included
Moves, Adds, Changes, Reconnects A la carte A la carte
Rent-A-Tech A la carte A la carte
Training A la carte A la carte
Project Management A la carte A la carte
Custom or Additional Services A la carte A la carte
3
4. PROGRAM BENEFITS
BASIC STANDARD
• Less initial upfront costs • More comprehensive
• “Pay as you need” suite of services
services included upfront
• Managed spend, • Allows for a more
enabling schools to predictable annual
choose whether to spend
purchase additional • Less administrative
services as needed overhead for schools to
• 2 day on site/5 day manage
repair • Fewer per event costs
• 1 day on site, 2 day
repair
4
5. PROGRAM PRICING
BASIC
BASIC PROGRAM (YEAR 1)
Blend of Subscription and “as needed” Ala Carte services
Subscription Services & Pricing (prices shown are monthly
subscription rates based on Core Hardware type):
Desktop Laptop/
PCS Service Server Printer
PC Tablet PC
Hardware Repair (In Warranty) $1.21 $2.30 $3.81 $2.37
Hardware Disposal or Retirement $4.13 $4.13 $4.13 $4.13
Asset Management $0.53 $0.53 $0.53 $0.53
DELL CONFIDENTIAL 5
6. PROGRAM PRICING
BASIC (CONTINUED)
BASIC PROGRAM (YEAR 1)
Common Ala Carte services (partial list):
Desktop Laptop/
PCS Service Server Printer
PC Tablet PC
Hardware Repair (Out of Warranty) $374.09 $374.09 $374.09 $420.86
Coordination for Hardware Delivery $47.08 $47.08 $47.08 $22.69
Hardware Installation & Integration $47.67 $47.67 $47.67 $28.05
Rent-A-Tech Services also available
– Varying skill levels: Field Engineer, Sr. Field Engineer, Project Manager, and
Certified Cisco Engineer
– Varying rates based on engagement period: 2 hours, 4 hours (½ day), 8
hours (full day), 40 hours (full week), 160 hours (full month)
Asset Tagging Service available; variable pricing based on the
number of core hardware devices
DELL CONFIDENTIAL 6
7. PROGRAM PRICING
STANDARD
STANDARD PROGRAM (YEAR 1)
Subscription pricing program combines the value of Basic
services with important additional services
Provides broad coverage for the most common events &
requirements (prices shown are monthly subscription rates
based on Core Hardware type):
Desktop Laptop/
PCS Service Server Printer
PC Tablet PC
Hardware Repair (In Warranty) $1.21 $2.30 $3.81 $2.37
B
A
S Hardware Disposal or Retirement $4.13 $4.13 $4.13 $4.13
I
C
Asset Management $0.53 $0.53 $0.53 $0.53
S
T
Hardware Repair (Out of Warranty) $22.36 $17.58 $16.68 $19.08
A
N
D Coordination for Hardware Delivery $9.38 $9.38 $9.38 $5.56
A
R
D Hardware Installation & Integration $9.38 $9.38 $9.38 $5.00
DELL CONFIDENTIAL 7
8. DELL ASSET RECOVERY SERVICES
120,000 PIECES AND 590 TONS LATER
Dell is changing the way - computing assets are designed,
manufactured, operated, and disposed of to gain efficiency and
cost savings while reducing the effect on the environment
Dell was the first IT company – to become carbon neutral
We know schools – we know how to pick up obsolete
technology with no disruption to class work
NYCDOE Passes Audits – When the EPA audits the DOE, they
pass every time!
Asset Inventory Updates - Made timely and accurately
Zero Landfill Policy – Means no
harmful environmental impact
8
9. DELL SERVICES
WE KNOW THE NYCDOE
Rent-A-Tech - Experienced technicians, familiar with NYCDOE
networks and IT policies, capable of complex installations and
may hold technical certifications can be you part time staff – by
the half day, day, week or month – an extra set of hands
Project Managers and Integrators - Professional project
managers with skills in the area of planning, organizing, and
managing IT projects. Familiar with running both school-based
and district-size projects.
Trainers – Dell trainers know the needs of teachers and provide
easy to use project based curriculum solutions. They deliver
professional development sessions to principals, teachers,
coaches and students in areas such as IT leadership and
planning, robotics and instructional technology
9
10. TRAINING – ANY WAY YOU LIKE IT
ONLINE, INSTRUCTOR-LED, CUSTOM
• Dell Learning System and Online
Courses - PC and Desktop Application
courses in Microsoft® Office® , Adobe, etc.
• IT Training and Certification Courses - Focused on
managing an IT infrastructure.
• Educators' Professional Development Training
www.LearnDell.com/DLS
• PC and Server Basics - Covers
Classroom with Instructor - Windows and Mac operating systems, network
Classroom with Instructor Professional and printer connection file storage, and basic
Development and Training, also known as
a “Workshop” troubleshooting
Includes face-to-face workshops for • installing software and creating image backups
administrators, teachers, support staff, IT
staff, and students held onsite at • How to set up proxies, file storage, and
customer’s location or in a regional communicate with clients from the server.
location.
• 3P Credit
10
11. DELL TECHKNOW 2.0
HANDS-ON TECHNOLOGY PROBLEM
RESOLUTION
Dell TechKnow - is a free*
curriculum program designed and
offered by Dell to provide students in-
depth technology literacy and 21st
Century skills.
Students complete approximately 40
hours of hands-on training in which
they learn technology concepts
including how to identify, troubleshoot
and resolve common IT problems for
desktops, notebooks, and Tablet PC.
Students have the opportunity to
apply these concepts in an
instructional help desk environment
where they operate, maintain and
support computer hardware and
software.
*District must supply the instructor ,any
supplies, and equipment for students
participating in the program
DELL CONFIDENTIAL 11
12. SELECT DELL BY JUNE 12
RECEIVE FREE TOOLKIT FOR TECHIES
TRAINING
Notebook and Desktop Tools - Learn how to prepare and
work with PCs in your school.
– Managing configurations, installations and file organization
Basic Server Tools – Learn how to prepare and work with
the servers in your school.
– Both Windows and Mac workshops will be provided.
– Learn about proxies, storage and troubleshooting
3P Credit - receive the 30 hours
of mandatory 3P credits (pending
accreditation)
Classes held locally - at your
school or a central location
13. WHY DELL?
EXCELLENCE IN EXECUTION -
PARTNERS IN EDUCATION
Experience - Six years of delivering custom services to the
DOE at a 98% service level attainment and implementation,
project management, technical consulting and training
6+ Years of Proven Performance
– 75,000 Installations
– 30,000 Service calls annually
Customer Satisfaction Rating – 4.8 out of a possible 5.0
High marks on 2008 Satisfaction Survey* – 88% of
principals were satisfied or very satisfied with Dell onsite support
Technicians and Management Staff – know your
environment and what it takes to deliver the
service that you have come to expect and deserve
all the time
13
14. GOT QUESTIONS?
CALL YOUR DELL TEAM
(800) NYC-DELL
DELL CONFIDENTIAL 14