This document discusses Conect Communications' approach to improving communications experiences for clients. It provides an overview of their vision, services, products, and solutions. Their approach involves listening to client needs and customizing unique solutions rather than a one-size-fits-all model. They aim to transform how clients do business through continuous technology innovation and strategic partnerships. The document also outlines challenges clients currently face and how Conect can provide support, visibility, control and market-proven applications to address them.

1. Conect Communications
Improving The Communications Experience
405 S 3rd Ave.
Sioux Falls, SD 57104
605.221.5657 or 888.690.8039

2. Agenda
 Company Vision and Philosophy
 Understanding Your Needs
 Introduction to Our Solution
 Services and Products Portfolio
 Next Steps

3. Professional Services Approach
•Listen and understand, then custom design
•Provide unique solutions and applications – not ‗one size fits
all‘ products
•Not just a ‗carrier‘ or an equipment ‗vendor‘
Long-Term Business Value and Trusted Advisor Focus
•Transform how enterprises do business
•Continuous new technologies investigation and innovation
•Lasting involvement and impact – strategic partnership

4. Daily Challenges
PBX/Voicemail Faxing
 Often requires more vendors  Very public (confidentiality concerns)
 Quickly obsolete  Bottlenecks (busy tones)
 Inflexible  Frustrated customers
 Expensive to maintain and upgrade  Hard copy only
Local & Long Distance Phone Service Conferencing (Audio and Video)
 Linear world; if 10 lines, only 10 calls out  Can‘t communicate with multiple people
 Must install new lines for growth spontaneously
 Expensive Line and Long Distance Charges  No control
Call Flow  Expensive
 Difficult to reach remote employees  Remote site support problems
 Expensive Collaboration
Wide Area Networking (WAN)  Multiple, often non-interoperable platforms
 Very expensive End User Support
 Capacity issues  Consumes valuable resources
 Often requires more vendors Vendor Management/Billing
 Remote site support problems  Multiple vendors to manage
Internet Access  Multiple, indecipherable bills, hard to reconcile
 VERY inefficient, paying for unused
bandwidth

5. Carrier Partner Network

6. Providing Support, Visibility and Control
Market-Proven Services, Applications and Tools
•Dynamic VoIP with Direct Fax
•Intelligent Call Control, Secure, Group Collaboration and more!
24/7 Network Operations Center
•Managed Circuits, Routers, Switches and Phones
•Network and services continually monitored
•Client-side tools for monitoring network utilization
•Carrier relationships managed on client’s behalf
Proprietary IP Communications Platform
•Best-of-breed call routing & feature control hardware and software
•Housed in fully redundant data centers
1st Class Infrastructure
•Nationwide, fully converged data & voice bandwidth with local dial tone
•Private, continuous Layer 3, IP over MPLS network
•HIPAA & SOX compliant & QoS-enabled

7. Hosted Solutions Voice Service Connectivity Applications
Options Options
• Enterprise VOIP
• Call Center • PRI Emulation • Managed MPLS: • Unified
• Call Detail • SIP Trunking • T-1 Communications
Reporting • Hosted VoIP- • Metro • Disaster Recovery
• Call Recording Fully Managed Ethernet • Dynamic Call
• WAN and LAN Solution • DS-3 Flow Management
Monitoring • Conference
Calling
Tools
• Web
• Trouble Collaboration
Ticketing • Soft Phone
System • Direct Fax
• Network • Receptionist
Security Dashboard

8. Communications Convergence is Inevitable
A Self-Managed, IP Communications Service
Management & IT Woes:
– Multiple Vendors/Bills
– Poor Economics
– Daily “Fire Fighting”
– Difficult to Scale
– Low Survivability

9. The Conect Communications Advantage
Centralized Support, Visibility and Control
Conect Communications Gives You:
– Centralized Management Tools
– Flexible Solutions and Integration
– Reduced Vendor requirements
– Improved Scalability/Survivability

10. Remote Local & Advanced WAN/
Dallas, TX
Access Long
Distance
Calling
Features
OnNet Global
Calling Internet
Nashville, TN
Headquarters Voice Fulfillment Center
400 users Mail 35 users
Fully Managed IP 45 Mbps Full VoIP Services
IP Circuit 1.5 Mbps
to Desktops Level 3 IP Circuit
Sprint
Proprietary Call Switching
and Feature Control
Platform accessed via a
Atlanta, GA 10MB Metro
Nationwide MPLS network 3 Mbps
Denver, CO
IP Circuit
Call Center Ethernet 1.5 Mbps Qwest Regional Office
120 users AT&T IP Circuit
Verizon 70 users
Baltimore, MD
Fully Managed IP Warehouse Full VoIP Services
to Desktops WAN Only
20 users

11. IMMEDIATE ACTION TAKEN
Remote Local & Advanced WAN/ 1. Client Engineer assesses
Dallas, TX
Access Long
Distance
Calling
Features
OnNet
Calling
Global
issue Nashville, TN
Internet
Fulfillment Center
Headquarters 2. Notifies client 35 users
Voice
400 users Mail
3. Opens trouble tickets, as
appropriate
Fully Managed IP 45 Mbps 4. Calls rerouted until service
Trunking to
restored
IP Circuit 1.5 Mbps
to Desktops TDM PBX
Level 3 IP Circuit
Sprint
Alert is received in our
24/7/365 Network
Operations Center. Proprietary Call Switching
and Feature Control
Platform accessed via a
Atlanta, GA 10MB Metro
Nationwide MPLS network 3 Mbps
Denver, CO
IP Circuit
Call Center Ethernet 1.5 Mbps Qwest Regional Office
120 users AT&T IP Circuit
Verizon 70 users
Fully Managed IP
Baltimore, MD Trunking to
to Desktops Warehouse WAN Only IP PBX
20 users

12. • Connect to IP-
based PBX via
Ethernet handoff
• Local & long
distance call
origination and
termination
• Managed Data
Network Services
• Internet Access

13. End-to-End: Completely Managed Service
Professional Services Approach
Design Engineered Provision & Training Help Desk
Solutions Install • Complete • 24/7/365
• Understand
• Porting Admin & Client Support
Business • Market-
Processes Proven Numbers User • IT Staff
Solutions Training Amplified &
• Customized • Install Free to Focus
• Enterprise- Circuits and • Online
Solutions Class Features
on Business
Equipment Tutorials
Conect Communications Manages Every Step of the Process
Highest Customer Retention Rates in the Industry
99% Customer Retention

14. Extension of Your Support
A Cisco Certified Engineer is Only a 4-Digit Dial Away
An Engineer is a simple
4-digit call away
5280
End User Support Redefined
Our Network Operations Center:
• Your IP communications infrastructure monitored 24/7/365
• Engineer that answers phone is engineer that solves issue or
fulfills request
• Most issues resolved before initial call is completed

15. Cisco Smart Business Communications
Product Portfolio
Unified Cisco Switching Wireless Security Teleworker
Communications IP
Phones
CE500 AP500 SR520 C871W
WLC 500
CE500 WLC
Security
8 to 60,000 Users Router to
All Cisco
for Voice provide
IP Phones
are advanced
Desktop & Desktop Autonomous APs or security
supported. Companion
Rackmount Unified Wireless features VPN, Wired
Models Switch for UC500 Solution with WLAN including & Wireless
Controller 500 or FW, VPN, Access, IP
Optional Multiple CE500 IPS, NAC, Phone ext.
Integrated WLAN Rackmount Switch/Controller etc.
AP Configurations

16. Cisco IP Phone Portfolio
7937
Conference
IP Phone

17. NEW
USB 2.0*
Music Player
Corp. Directory
Cisco® XSI
High Resolution Display
Visual Voicemail 3.2‖ QVGA
Cisco® VoiceView®
High Quality Audio & Headset
Full Duplex speakerphone Bluetooth® or
2.5 mm Stereo Headset
Network
Wired Ethernet with POE
or
802.11g Wireless client
Unified Communications
5 lines – UC500 Call
Control features

18. Cisco Unified Personal Communicator
Productivity Enhancement
Presence Quick Search Call Control Collaboration
Quick Search to Find Call Traffic Screen-Pop •Increase productivity and
Status/or Click to Dial accelerate decision making
•Enhance collaboration
•Streamline
Directory/Status of Users communications
•Respond faster
•Build a competitive
advantage: Get answers
fast, collaborate in real-
Click to Call Any time, and respond quickly
Contact Number to customer needs
Optional Camera

19. Software-based application
that delivers enhanced
telephony support through
the PC—is designed to meet
diverse customer needs by
serving as a supplemental
telephone when traveling, a
telecommuting device, or as
a primary desktop telephone.
With Cisco IP
Communicator, remote users
don't just take their office
extension with them; they
also enjoy access to the
same familiar phone services
that they have in the office.

20. Cisco IP Phone
7960G
Association
Voice
Answer
Video
Cisco VT Advantage
• Audio on the Phone
• Video on PC
Dialing

21. Cisco Unified Attendant Console
 Drag and drop calls
to all users at any
location
 Park calls
 See user status
 Answer calls for all
locations from and
attendant console
 Customized speed
dials

22. Smart Business Portal Overview
Cisco Smart Business Portal is a Business Intelligence Portal application and
that enables business application integration with many CRM, ERP, or vertical
applications and Cisco Unified Communications platforms. The Portal
delivers real-time, roles-based custom views of customer data based on
inbound/outbound calls.
Cisco Smart Business Portal
TAPI
Telephony
SQL
Reporting
CRM Application
Credit App
Help Desk
Windows Application
CRM Application TXT or
HTML Files
ERP Application Stock
Ticker

23. IPsmartClinic
Physician's offices.
IPsmartFirm
Legal offices.
IPsmartStore
Retail outlets and stores.
IPsmartOffice
Manufacturing locations and
general offices.
IPTComfort Provide guests with services that make them feel right at
home-from tailored information delivery (currency exchange
Control Room rates, weather, stock quotes, maps) based on personal
Functions profiles to Internet access-whether they're traveling for
business or pleasure

24. The New Telephony Experience
Single Number Reach
Mobility Connect
Extension Mobility
Call Forwarding
Voicemail Messaging

25. More Predictable, Reliable Handoff
Connecting to
Call in Progress
Cellular
WiFi
MSE with Context Aware and Mobile Intelligent
Roaming, third party hand-off server, dual-mode phone

26. Contact Center – multi-Channel Express
Phone Interaction
Customer
E-mail
Interaction
Customer Queuing Queuing
Contact Center
Chat Interaction
Multichannel
Express
Customer
Fax Interaction
Agents
Customer

27. Contact Center –Remote Agent Express
Cisco RAE
Agent Interface
via IP Connection
Customer Call Queuing
Customer Contact Center
Remote Agent
Voice via PSTN
• Agents able to work remotely over PSTN connections
• Agent capabilities and reporting tools are preserved
• Centralized supervisor management

28. Contact Center – Survivable Remote Agent
Customer Call
IP WAN/VPN Failure
Customer Contact Center
Call over IP
Queuing
Remote Agent
Call over PSTN
Cisco SRA

29. Contact Center – Campaign Express
Campaign Express
• An outbound power dialing solution
• Blend outbound with Inbound
Queues
• No special cards or lines
• Capable of integrating with external
data sources
• Integrated with Cisco CallManager
and UCCX
• Utilizes Cisco UCCX reporting
• Centralized management
• Utilizes standard Cisco Agent
Desktop

30. Cisco TelePresence

31. Local Third-party Fax
Local Third-party Fax Machine – Rapid City
Machine – Sioux Falls
Branch Office
Headquarters IP-enabled
Equipment
T.30
PSTN
Internet /
VPN T.38
T.38
Internet /
IP-PBX VPN
PSTN
Remote User
T.30
IP-enabled
Equipment

32. The Result?
Business Value Through Transformation and Lasting Impact
Improved Business Processes and Increased Employee Productivity
• ―They literally changed how we do business. Thanks to the Intelligent
Call Control platform, our clients now get better service from a more
efficient and flexible agent base.‖
Client IT Staffs Amplified – Without Any Loss of Control
• ―Because the Conect Communications NOC and Help Desk completely
manage everything, we saved by not having to hire at an additional IT
person.‖
Hard Dollar Cost Savings
• ―When we went from our previous carrier to our Conect solution, we
saved 20% on our Voice expenses alone.‖

33. Select Client References

34. Company Profile
WTAS is one of the largest independent firms, providing
a wide range of tax, valuation, financial advisory and
related consulting services. With nearly 500 personnel
in 14 major cities throughout the U.S. and global
• Baltimore, MD
affiliates in Hong Kong, London and Zurich. , WTAS • Boston, MA
specializes in full service individual and business entity • Chicago, IL
• Greenwich, CT
tax compliance and consulting. • Harrisburg, PA
• Los Angeles, CA
• McLean, VA
Conect Solution • New York, NY
• Fully meshed MPLS Network • Palo Alto, CA
• Philadelphia, PA
• Unified Communications • Roseland, NJ
• Disaster Recovery • San Francisco, CA
• Seattle, WA
• West Palm Beach, FL

35. Company Profile
Founded in Louisville, Ky., in 1970, The Travel Authority has
grown into a dominant agency in the world of travel.
Today, The Travel Authority is the largest American Express
Travel Services representative, with more than 300
employees, 40+ locations and a 24/7/365 Travel Support
Center.
Conect Solution
• Fully meshed MPLS Network
• Hosted Call Center Solution
• Conect Data Center Service
• Custom Development

36. Company Profile
United Way is the world’s largest charitable services
organization, focused on mobilizing the caring power of
communities and making a difference in people’s lives, through
its 1,350 locations. United Way and their national Information
Technology group depend on reliable converged communications
solutions for everything from Wide Area Networking to 211
emergency call center service, allowing them to cover everything
from FEMA assistance to the suicide hotlines.
Conect Solution
• Fully meshed MPLS Network
• Hosted Call Center Solution
• Custom CRM Integration

37. Unified
Switching Mobility Routing Security
Communications
HP Avaya Aruba Juniper Juniper
3COM Shoretel 3COM Huawei Sonic Wall
Nortel Mitel D-Link Adtran
Nortel BCM Buffalo
NEC Netgear
… and Provide a Single Tool to Deploy and Manage

38.  Qualifies for the 2009 Economic Stimulus Act
o The Act allows for additional first-year bonus
depreciation of 50% of the adjusted basis of "qualified
property" for the year in which the property is placed in
service.
o The property must be property which is (1) MACRS
property with a recovery period of 20 years or less; (2)
computer software for which a deduction is allowable
under section 167(a) without regard to the new
provision.
o To meet the original use requirement, the "original use"
of the property must begin with the taxpayer after
January 1, 2009 and before January 1, 2010.

39. Your one stop IT shop!
605.221.5657
CONECTCOMM.COM