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Delivering Business Value from Operational Inisights at ING Bank

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Discover how ING Bank gains critical insights from the data generated across its IT estate. This session will highlight how the bank benefits from real-time visibility into its operations and performance, while enhancing business analytics to deliver improved insight into customer behavior and ultimately make better business decisions.

Technology
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Copyright © 2016 Splunk Inc. Joanna Tworzydło-Dziadkiewicz Delivering business value from operational insights at ING Bank
Agenda ● About ING Bank Śląski S.A. ● Our challenge ● Our IT Use Cases ● Beyond IT to Business Use Cases ● Future plans
About ING Bank Śląski S.A. Our Goal Clear and easy Anytime, anywhere Empower Keep getting better Empower our customers to stay a step ahead in life and in business
ING Bank Śląski in numbers
ING Bank Śląski Lider Informatyki XX-lecia ING Bank awarded 20th anniversary winner of the Compterworld’s Banking & Finance award for its implementation of innovative IT solutions
My Background and Role Senior IT Architect, ex developer and ex Splunk administrator Responsible - among others - for Splunk in ING Bank Śląski I Splunk not only at work but also at home  My favorite Splunk tee-shirt: „Take the sh out of IT”
How It All Started
8 IT Use Cases for Machine Data Customer pre-scoring Customer portfolio management DevOps Fraud detection Reducing downtime
Customer Pre-scoring We score each of our retail customers every day to prepare the best offers for them
Customer Pre-scoring We score each of our retail customers every day to prepare the best offers for them
Customer Portfolio Management Categorization We categorize in real-time each financial transaction performed by our retail customers to provide them with the best insight into their monthly budget and money flow. 17 million transactions processed daily
DevOps – Systems Development Life Cycle Tools
Fraud Detection System The system has less than 100miliseconds to decide whether a transaction is a fraud
Less than 8 minutes downtime a year Card system: designed to have a maximum unavailability time of 8min/year
15 Beyond IT to Business Use Cases
Business Use Cases: Expanding Beyond IT Customer Journey Mapping
How Splunk won us over Freedom Independence Comprehensiveness
Splunk Enterprise at ING Bank Śląski IT Monitoring - Areas of Interest Infrastructure Application Process Customer
Splunk Enterprise at ING Bank Śląski Collected data and its value Data Operational Intelligence Search and Investigation Proactive Monitoring Operational Visibility, DevOps Real-time Business Insights Online Services Web Services Servers Security Networks Domain systems Custom Applications Databases Active Directory Logfiles SocialMedia
Splunk Enterprise at ING Bank Śląski High level view Data coming from thousands of servers/applications/tools/technologies using any combination of Splunk forwarders Auto load-balanced forwarding to Splunk Indexer Cluster Offload search load to Splunk Search Head Cluster 260 dashboards 82,000 scheduled searches/day 6000 user searches/day 2200 agents
Future plans Splunk App for Stream Hadoop Integration Machine Learning in Splunk IT Service Intelligence
Top Takeaways You cannot argue with your data Splunk is like LEGO - Nothing is impossible Dream Big!
Thank You

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Delivering Business Value from Operational Inisights at ING Bank

  • 1. Copyright © 2016 Splunk Inc. Joanna Tworzydło-Dziadkiewicz Delivering business value from operational insights at ING Bank
  • 2. Agenda ● About ING Bank Śląski S.A. ● Our challenge ● Our IT Use Cases ● Beyond IT to Business Use Cases ● Future plans
  • 3. About ING Bank Śląski S.A. Our Goal Clear and easy Anytime, anywhere Empower Keep getting better Empower our customers to stay a step ahead in life and in business
  • 4. ING Bank Śląski in numbers
  • 5. ING Bank Śląski Lider Informatyki XX-lecia ING Bank awarded 20th anniversary winner of the Compterworld’s Banking & Finance award for its implementation of innovative IT solutions
  • 6. My Background and Role Senior IT Architect, ex developer and ex Splunk administrator Responsible - among others - for Splunk in ING Bank Śląski I Splunk not only at work but also at home  My favorite Splunk tee-shirt: „Take the sh out of IT”
  • 7. How It All Started
  • 8. 8 IT Use Cases for Machine Data Customer pre-scoring Customer portfolio management DevOps Fraud detection Reducing downtime
  • 9. Customer Pre-scoring We score each of our retail customers every day to prepare the best offers for them
  • 10. Customer Pre-scoring We score each of our retail customers every day to prepare the best offers for them
  • 11. Customer Portfolio Management Categorization We categorize in real-time each financial transaction performed by our retail customers to provide them with the best insight into their monthly budget and money flow. 17 million transactions processed daily
  • 12. DevOps – Systems Development Life Cycle Tools
  • 13. Fraud Detection System The system has less than 100miliseconds to decide whether a transaction is a fraud
  • 14. Less than 8 minutes downtime a year Card system: designed to have a maximum unavailability time of 8min/year
  • 15. 15 Beyond IT to Business Use Cases
  • 16. Business Use Cases: Expanding Beyond IT Customer Journey Mapping
  • 17. How Splunk won us over Freedom Independence Comprehensiveness
  • 18. Splunk Enterprise at ING Bank Śląski IT Monitoring - Areas of Interest Infrastructure Application Process Customer
  • 19. Splunk Enterprise at ING Bank Śląski Collected data and its value Data Operational Intelligence Search and Investigation Proactive Monitoring Operational Visibility, DevOps Real-time Business Insights Online Services Web Services Servers Security Networks Domain systems Custom Applications Databases Active Directory Logfiles SocialMedia
  • 20. Splunk Enterprise at ING Bank Śląski High level view Data coming from thousands of servers/applications/tools/technologies using any combination of Splunk forwarders Auto load-balanced forwarding to Splunk Indexer Cluster Offload search load to Splunk Search Head Cluster 260 dashboards 82,000 scheduled searches/day 6000 user searches/day 2200 agents
  • 21. Future plans Splunk App for Stream Hadoop Integration Machine Learning in Splunk IT Service Intelligence
  • 22. Top Takeaways You cannot argue with your data Splunk is like LEGO - Nothing is impossible Dream Big!