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Delivering Business Value from Operational Inisights at ING Bank
The document discusses how ING Bank Śląski leverages Splunk to deliver business value through various IT use cases, such as customer pre-scoring, portfolio management, and fraud detection. It highlights the bank's operational capabilities, processing 17 million transactions daily with minimal downtime, and plans for future enhancements like Hadoop integration and machine learning. The speaker emphasizes the importance of data-driven decisions and the flexibility of Splunk's platform.
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Delivering Business Value from Operational Inisights at ING Bank
- 1. Copyright © 2016Splunk Inc. Joanna Tworzydło-Dziadkiewicz Delivering business value from operational insights at ING Bank
- 2. Agenda ● About INGBank Śląski S.A. ● Our challenge ● Our IT Use Cases ● Beyond IT to Business Use Cases ● Future plans
- 3. About ING BankŚląski S.A. Our Goal Clear and easy Anytime, anywhere Empower Keep getting better Empower our customers to stay a step ahead in life and in business
- 4. ING Bank Śląskiin numbers
- 5. ING Bank Śląski LiderInformatyki XX-lecia ING Bank awarded 20th anniversary winner of the Compterworld’s Banking & Finance award for its implementation of innovative IT solutions
- 6. My Background andRole Senior IT Architect, ex developer and ex Splunk administrator Responsible - among others - for Splunk in ING Bank Śląski I Splunk not only at work but also at home My favorite Splunk tee-shirt: „Take the sh out of IT”
- 7. How It AllStarted
- 8. 8 IT Use Casesfor Machine Data Customer pre-scoring Customer portfolio management DevOps Fraud detection Reducing downtime
- 9. Customer Pre-scoring We scoreeach of our retail customers every day to prepare the best offers for them
- 10. Customer Pre-scoring We scoreeach of our retail customers every day to prepare the best offers for them
- 11. Customer Portfolio ManagementCategorization We categorize in real-time each financial transaction performed by our retail customers to provide them with the best insight into their monthly budget and money flow. 17 million transactions processed daily
- 12. DevOps – SystemsDevelopment Life Cycle Tools
- 13. Fraud Detection System Thesystem has less than 100miliseconds to decide whether a transaction is a fraud
- 14. Less than 8minutes downtime a year Card system: designed to have a maximum unavailability time of 8min/year
- 15. 15 Beyond IT toBusiness Use Cases
- 16. Business Use Cases:Expanding Beyond IT Customer Journey Mapping
- 17. How Splunk wonus over Freedom Independence Comprehensiveness
- 18. Splunk Enterprise atING Bank Śląski IT Monitoring - Areas of Interest Infrastructure Application Process Customer
- 19. Splunk Enterprise atING Bank Śląski Collected data and its value Data Operational Intelligence Search and Investigation Proactive Monitoring Operational Visibility, DevOps Real-time Business Insights Online Services Web Services Servers Security Networks Domain systems Custom Applications Databases Active Directory Logfiles SocialMedia
- 20. Splunk Enterprise atING Bank Śląski High level view Data coming from thousands of servers/applications/tools/technologies using any combination of Splunk forwarders Auto load-balanced forwarding to Splunk Indexer Cluster Offload search load to Splunk Search Head Cluster 260 dashboards 82,000 scheduled searches/day 6000 user searches/day 2200 agents
- 21. Future plans Splunk Appfor Stream Hadoop Integration Machine Learning in Splunk IT Service Intelligence
- 22. Top Takeaways You cannot arguewith your data Splunk is like LEGO - Nothing is impossible Dream Big!
- 23.