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Copyright © 2016 Splunk Inc.
Wrapping Intelligence
Around Noise – Data-
Driven Service
Monitoring
Steven Hatch, Cox Automotive
Copyright © 2016 Splunk Inc.
Data Driven Service
Intelligence
Jon Rooney, Splunk
Escalating IT Complexity…
SaaS/PaaS
IaaS
VIRTUALIZATION
STORAGE
PACKAGED
APPLICATIONS
CUSTOM
APPLICATIONS
HR
Email
Finance
App Svr
DB
Web Svr
INFRASTRUCTURE
APPLICATIONS
VPN
IP Phone
Identify
SERVERS NETWORKING
… Plaguing IT Operations
SaaS/PaaS
IaaS
VIRTUALIZATION
STORAGE
PACKAGED
APPLICATIONS
CUSTOM
APPLICATIONS
HR
Email
Finance
App Svr
DB
Web Svr
INFRASTRUCTURE
APPLICATIONS
VPN
IP Phone
Identify
SERVERS NETWORKING
Complex, silo-based technologies
Disconnected and outdated point solutions
Reactive brute-force problem resolution
Over 80% of time on maintaining, not innovating
Powerful Cross-Tier Operational Analytics
Harness IT data for business decision-making
Data-driven
decisions
across the
enterprise
Forecasting and Planning
Root-Cause Analysis
Proactive Alerting
User/Usage Analytics
Change Monitoring
Security and Forensics
Splunk for IT Operations and App Delivery
Platform for Machine Data
Service
Monitoring
IT
Operational
Analytics
Application
Management
DevOpsIT
Troubleshooting
Splunk Differentiators
Capture, retain, correlate and analyze ALL data
Reduced MTTR
From proactive monitoring to correlation and operational analytics Improved user
experience
Index data once for multiple uses: capacity planning, help desk support,
security, troubleshooting, audit, SLA reporting, change tracking
Reduced costs
Scale to handle the largest, most complex datacenters
Greater
productivity
Universal Machine Data Platform
Fast Time-to-Value
Scales From Desktop to Enterprise
Real-Time Architecture
What Is Service Intelligence?
Enabling a business-aware IT
Measuring and reporting on indicators that matter
Unlocking operational efficiencies
Collaborating across silos to improve service operations
Data-based decision making
Solving problems and anticipating pitfalls with
sophisticated analytics and powerful insights
Machine Learning-
Powered, Analytics-
Driven IT Operations
Splunk IT Service Intelligence
Simplify service operations
Prioritize incidents with context Redefine the role of IT
Combine events & metrics
across silos with ease,
flexibility & scale in days
Unify siloed monitoring
Leverage machine learning to
detect anomalies & highlight
events that matter
Deliver business & service context to
prioritize incident investigation & action
Support decisions & communicate results
with powerful service-level insights
Copyright © 2016 Splunk Inc.
Transformation
through integration
Steven Hatch
Enterprise Logging at Cox
Automotive
You may know us in the UK as Manheim
11
Steven Hatch
20 Years Enterprise IT
Experience
Enterprise Logging Services
Manager
Leading international Splunk
rollout across Cox Automotive
12
A leading provider of products and
services that span the automotive
ecosystem worldwide.
More than 20 brands that together
provide end-to-end solutions for
customers large and small.
A subsidiary of
Cox Enterprises, Inc.
Transform the way the world
buys, sells and owns cars.
15
16
Audio / Video Network Gear Monitoring
Wrapping intelligence around noise• Scenario 1 – Single Lane
• One camera
• One Microphone
• One amp
• Small network footprint
• Single Switch
• Single Router
• Single Stream
device
• Monitoring requirements
• Manual or scripted
The challenges we faced
• Lacked operational visibility into massive
amounts of data
• Needed to pinpoint, troubleshoot and
prevent auction platform issues to ensure
customer satisfaction
• Wanted to improve MTTI and MTTR
• Needed solution designed to scale with
the global enterprise
Our data sources
Audio | Video | Network | Storage
Syslog | Windows | Linux | AWS CloudTrail & VPC Flow Logs
Why Splunk ITSI?
• Users don’t need a P.H.D in Splunk in order to
get business value out of Splunk
• Transform the nasty technical details into
intelligence
• Intelligence equals correlating KPIs into
services
• Actionable events based on services
• Splunk ITSI simplifies the complex
Wrapping Intelligence Around Noise
23
Expansion of self-service @ Cox Automotive
• Build recipe of success by way of the key ingredients
• Devs or application teams can build it however way they want.
24
Center of Excellence
• Build partnerships
• Develop standards
• Standardize infrastructure
• Empower, educate and delegate
• Evangelize
• Build for scale
• Grow the business
25
Improved reliability ensures consistent
customer service & positively affects
the bottom line
Resulted in nearly instantaneous MTTI
Empowered to scale on demand with
cloud solutions
Enabled more proactive equipment
replacement
KPIs predict outages and provide real-
time degradation monitoring
Reduced auction incidents by 90% with
real-time infrastructure monitoring
Business Impact
Next steps for ITSI
Training of
DevOps and
business partners
Continuous
integration of ITSI
throughout all of
Cox Automotive
28
Thank you

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Gartner Datacenter Summit - Cox Automotive

  • 1. Copyright © 2016 Splunk Inc. Wrapping Intelligence Around Noise – Data- Driven Service Monitoring Steven Hatch, Cox Automotive
  • 2. Copyright © 2016 Splunk Inc. Data Driven Service Intelligence Jon Rooney, Splunk
  • 3. Escalating IT Complexity… SaaS/PaaS IaaS VIRTUALIZATION STORAGE PACKAGED APPLICATIONS CUSTOM APPLICATIONS HR Email Finance App Svr DB Web Svr INFRASTRUCTURE APPLICATIONS VPN IP Phone Identify SERVERS NETWORKING
  • 4. … Plaguing IT Operations SaaS/PaaS IaaS VIRTUALIZATION STORAGE PACKAGED APPLICATIONS CUSTOM APPLICATIONS HR Email Finance App Svr DB Web Svr INFRASTRUCTURE APPLICATIONS VPN IP Phone Identify SERVERS NETWORKING Complex, silo-based technologies Disconnected and outdated point solutions Reactive brute-force problem resolution Over 80% of time on maintaining, not innovating
  • 5. Powerful Cross-Tier Operational Analytics Harness IT data for business decision-making Data-driven decisions across the enterprise Forecasting and Planning Root-Cause Analysis Proactive Alerting User/Usage Analytics Change Monitoring Security and Forensics
  • 6. Splunk for IT Operations and App Delivery Platform for Machine Data Service Monitoring IT Operational Analytics Application Management DevOpsIT Troubleshooting
  • 7. Splunk Differentiators Capture, retain, correlate and analyze ALL data Reduced MTTR From proactive monitoring to correlation and operational analytics Improved user experience Index data once for multiple uses: capacity planning, help desk support, security, troubleshooting, audit, SLA reporting, change tracking Reduced costs Scale to handle the largest, most complex datacenters Greater productivity Universal Machine Data Platform Fast Time-to-Value Scales From Desktop to Enterprise Real-Time Architecture
  • 8. What Is Service Intelligence? Enabling a business-aware IT Measuring and reporting on indicators that matter Unlocking operational efficiencies Collaborating across silos to improve service operations Data-based decision making Solving problems and anticipating pitfalls with sophisticated analytics and powerful insights
  • 9. Machine Learning- Powered, Analytics- Driven IT Operations Splunk IT Service Intelligence Simplify service operations Prioritize incidents with context Redefine the role of IT Combine events & metrics across silos with ease, flexibility & scale in days Unify siloed monitoring Leverage machine learning to detect anomalies & highlight events that matter Deliver business & service context to prioritize incident investigation & action Support decisions & communicate results with powerful service-level insights
  • 10. Copyright © 2016 Splunk Inc. Transformation through integration Steven Hatch Enterprise Logging at Cox Automotive
  • 11. You may know us in the UK as Manheim 11
  • 12. Steven Hatch 20 Years Enterprise IT Experience Enterprise Logging Services Manager Leading international Splunk rollout across Cox Automotive 12
  • 13. A leading provider of products and services that span the automotive ecosystem worldwide. More than 20 brands that together provide end-to-end solutions for customers large and small. A subsidiary of Cox Enterprises, Inc.
  • 14. Transform the way the world buys, sells and owns cars.
  • 15. 15
  • 16. 16
  • 17.
  • 18. Audio / Video Network Gear Monitoring
  • 19. Wrapping intelligence around noise• Scenario 1 – Single Lane • One camera • One Microphone • One amp • Small network footprint • Single Switch • Single Router • Single Stream device • Monitoring requirements • Manual or scripted
  • 20. The challenges we faced • Lacked operational visibility into massive amounts of data • Needed to pinpoint, troubleshoot and prevent auction platform issues to ensure customer satisfaction • Wanted to improve MTTI and MTTR • Needed solution designed to scale with the global enterprise
  • 21. Our data sources Audio | Video | Network | Storage Syslog | Windows | Linux | AWS CloudTrail & VPC Flow Logs
  • 22. Why Splunk ITSI? • Users don’t need a P.H.D in Splunk in order to get business value out of Splunk • Transform the nasty technical details into intelligence • Intelligence equals correlating KPIs into services • Actionable events based on services • Splunk ITSI simplifies the complex
  • 24. Expansion of self-service @ Cox Automotive • Build recipe of success by way of the key ingredients • Devs or application teams can build it however way they want. 24
  • 25. Center of Excellence • Build partnerships • Develop standards • Standardize infrastructure • Empower, educate and delegate • Evangelize • Build for scale • Grow the business 25
  • 26. Improved reliability ensures consistent customer service & positively affects the bottom line Resulted in nearly instantaneous MTTI Empowered to scale on demand with cloud solutions Enabled more proactive equipment replacement KPIs predict outages and provide real- time degradation monitoring Reduced auction incidents by 90% with real-time infrastructure monitoring Business Impact
  • 27. Next steps for ITSI Training of DevOps and business partners Continuous integration of ITSI throughout all of Cox Automotive
  • 28. 28

Editor's Notes

  1. Lots of disparate and complex and siloed based solutions If you need to find a solution to a problem you maybe need to get a war room ready, finger pointing and trying to debug an issue in production environment. You maybe using hours and hours trying to find a solution. Often times it is a brute force approach when you need to restart the system, so brute-force approach is something used. So IT is no longer spending time on innovating but losing valuable time on keeping the the lights on or fighting fires.
  2. - Splunk is used to quickly troubleshoot IT issues and outages, monitor end-to-end services and detect anomalies by thousands of organizations around the world. - With Splunk, you can reduce mean-time-to-resolution (MTTR), lower monitoring costs, improve system uptime and support strategic initiatives like DevOps and Continuous Delivery practices, because IT teams have visibility across their entire stack and developers can see real-time production data without having access to production systems
  3. Good afternoon. Today I would like to introduce you to Splunk, a data analytics platform and how it can benefit you and your agency and most importantly, ensure you are secure, don’t end up in the headlines and deliver on your mission objectives.  
  4. Cox Automotive is a leading provider of products and services that span the automotive ecosystem worldwide. We’ve built the strongest portfolio in the industry with more than 20 brands that together provide end-to-end digital marketing, wholesale and commerce solutions for customers large and small. Our goal is to simplify the trusted exchange of vehicles and maximize value for dealers, manufacturers and car shoppers. Cox Automotive businesses operate in five core focus areas with a domestic and global presence. Our brands lead the industry with best-in-class offerings that connect all the pieces of the automotive puzzle that our customers live with every day into one scalable solution. We bring together the best and brightest partners and teams to create value, efficiency and opportunity for our customers to run their businesses more effectively and profitably. We are transforming the way the world buys, sells and owns cars with the most powerful, comprehensive brands in the business. As a subsidiary of 116-year-old Cox Enterprises Inc., one of the world’s largest privately owned communications, media and automotive services companies, innovation and leadership is in our DNA. Our focus on building a better future for our customers, consumers and the industry is ingrained in everything we do, from responsible services and solutions development to employee care and giving back to the communities where we live, work and play.
  5. Vision slide Transform the way the world buys, sells, and owns cars. Cox Automotive is a leading provider of products and services that span the automotive ecosystem worldwide. With More than 20 brands that together provide end-to-end solutions for customers large and small.
  6. The Automotive lifecycle. Cox Automotive’s vision is to transform the way people buy, sell, and own cars.
  7. Empower Educate Delegate