Gartner Datacenter Summit - Cox Automotive
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Steven Hatch of Cox Automotive discusses how they used Splunk IT Service Intelligence (ITSI) to gain operational visibility into massive amounts of audio, video, network, and storage data from their global auction platforms. This helped them pinpoint issues, improve mean time to identify and resolve incidents, and ensure high customer satisfaction. Splunk ITSI simplified the complex technical details into intelligence through correlating key performance indicators into services and actionable events. It also empowered Cox Automotive to scale infrastructure on demand with cloud solutions and proactively replace equipment. Use of Splunk ITSI reduced auction incidents by 90% with real-time infrastructure monitoring and positively impacted reliability and the bottom line. Next steps include training partners in DevOps
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Gartner Datacenter Summit - Cox Automotive
- 1. Copyright © 2016 Splunk Inc. Wrapping Intelligence Around Noise – Data- Driven Service Monitoring Steven Hatch, Cox Automotive
- 2. Copyright © 2016 Splunk Inc. Data Driven Service Intelligence Jon Rooney, Splunk
- 3. Escalating IT Complexity… SaaS/PaaS IaaS VIRTUALIZATION STORAGE PACKAGED APPLICATIONS CUSTOM APPLICATIONS HR Email Finance App Svr DB Web Svr INFRASTRUCTURE APPLICATIONS VPN IP Phone Identify SERVERS NETWORKING
- 4. … Plaguing IT Operations SaaS/PaaS IaaS VIRTUALIZATION STORAGE PACKAGED APPLICATIONS CUSTOM APPLICATIONS HR Email Finance App Svr DB Web Svr INFRASTRUCTURE APPLICATIONS VPN IP Phone Identify SERVERS NETWORKING Complex, silo-based technologies Disconnected and outdated point solutions Reactive brute-force problem resolution Over 80% of time on maintaining, not innovating
- 5. Powerful Cross-Tier Operational Analytics Harness IT data for business decision-making Data-driven decisions across the enterprise Forecasting and Planning Root-Cause Analysis Proactive Alerting User/Usage Analytics Change Monitoring Security and Forensics
- 6. Splunk for IT Operations and App Delivery Platform for Machine Data Service Monitoring IT Operational Analytics Application Management DevOpsIT Troubleshooting
- 7. Splunk Differentiators Capture, retain, correlate and analyze ALL data Reduced MTTR From proactive monitoring to correlation and operational analytics Improved user experience Index data once for multiple uses: capacity planning, help desk support, security, troubleshooting, audit, SLA reporting, change tracking Reduced costs Scale to handle the largest, most complex datacenters Greater productivity Universal Machine Data Platform Fast Time-to-Value Scales From Desktop to Enterprise Real-Time Architecture
- 8. What Is Service Intelligence? Enabling a business-aware IT Measuring and reporting on indicators that matter Unlocking operational efficiencies Collaborating across silos to improve service operations Data-based decision making Solving problems and anticipating pitfalls with sophisticated analytics and powerful insights
- 9. Machine Learning- Powered, Analytics- Driven IT Operations Splunk IT Service Intelligence Simplify service operations Prioritize incidents with context Redefine the role of IT Combine events & metrics across silos with ease, flexibility & scale in days Unify siloed monitoring Leverage machine learning to detect anomalies & highlight events that matter Deliver business & service context to prioritize incident investigation & action Support decisions & communicate results with powerful service-level insights
- 10. Copyright © 2016 Splunk Inc. Transformation through integration Steven Hatch Enterprise Logging at Cox Automotive
- 11. You may know us in the UK as Manheim 11
- 12. Steven Hatch 20 Years Enterprise IT Experience Enterprise Logging Services Manager Leading international Splunk rollout across Cox Automotive 12
- 13. A leading provider of products and services that span the automotive ecosystem worldwide. More than 20 brands that together provide end-to-end solutions for customers large and small. A subsidiary of Cox Enterprises, Inc.
- 14. Transform the way the world buys, sells and owns cars.
- 15. 15
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- 18. Audio / Video Network Gear Monitoring
- 19. Wrapping intelligence around noise• Scenario 1 – Single Lane • One camera • One Microphone • One amp • Small network footprint • Single Switch • Single Router • Single Stream device • Monitoring requirements • Manual or scripted
- 20. The challenges we faced • Lacked operational visibility into massive amounts of data • Needed to pinpoint, troubleshoot and prevent auction platform issues to ensure customer satisfaction • Wanted to improve MTTI and MTTR • Needed solution designed to scale with the global enterprise
- 21. Our data sources Audio | Video | Network | Storage Syslog | Windows | Linux | AWS CloudTrail & VPC Flow Logs
- 22. Why Splunk ITSI? • Users don’t need a P.H.D in Splunk in order to get business value out of Splunk • Transform the nasty technical details into intelligence • Intelligence equals correlating KPIs into services • Actionable events based on services • Splunk ITSI simplifies the complex
- 23. Wrapping Intelligence Around Noise 23
- 24. Expansion of self-service @ Cox Automotive • Build recipe of success by way of the key ingredients • Devs or application teams can build it however way they want. 24
- 25. Center of Excellence • Build partnerships • Develop standards • Standardize infrastructure • Empower, educate and delegate • Evangelize • Build for scale • Grow the business 25
- 26. Improved reliability ensures consistent customer service & positively affects the bottom line Resulted in nearly instantaneous MTTI Empowered to scale on demand with cloud solutions Enabled more proactive equipment replacement KPIs predict outages and provide real- time degradation monitoring Reduced auction incidents by 90% with real-time infrastructure monitoring Business Impact
- 27. Next steps for ITSI Training of DevOps and business partners Continuous integration of ITSI throughout all of Cox Automotive
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- 29. Thank you
Editor's Notes
- Lots of disparate and complex and siloed based solutions If you need to find a solution to a problem you maybe need to get a war room ready, finger pointing and trying to debug an issue in production environment. You maybe using hours and hours trying to find a solution. Often times it is a brute force approach when you need to restart the system, so brute-force approach is something used. So IT is no longer spending time on innovating but losing valuable time on keeping the the lights on or fighting fires.
- - Splunk is used to quickly troubleshoot IT issues and outages, monitor end-to-end services and detect anomalies by thousands of organizations around the world. - With Splunk, you can reduce mean-time-to-resolution (MTTR), lower monitoring costs, improve system uptime and support strategic initiatives like DevOps and Continuous Delivery practices, because IT teams have visibility across their entire stack and developers can see real-time production data without having access to production systems
- Good afternoon. Today I would like to introduce you to Splunk, a data analytics platform and how it can benefit you and your agency and most importantly, ensure you are secure, don’t end up in the headlines and deliver on your mission objectives.
- Cox Automotive is a leading provider of products and services that span the automotive ecosystem worldwide. We’ve built the strongest portfolio in the industry with more than 20 brands that together provide end-to-end digital marketing, wholesale and commerce solutions for customers large and small. Our goal is to simplify the trusted exchange of vehicles and maximize value for dealers, manufacturers and car shoppers. Cox Automotive businesses operate in five core focus areas with a domestic and global presence. Our brands lead the industry with best-in-class offerings that connect all the pieces of the automotive puzzle that our customers live with every day into one scalable solution. We bring together the best and brightest partners and teams to create value, efficiency and opportunity for our customers to run their businesses more effectively and profitably. We are transforming the way the world buys, sells and owns cars with the most powerful, comprehensive brands in the business. As a subsidiary of 116-year-old Cox Enterprises Inc., one of the world’s largest privately owned communications, media and automotive services companies, innovation and leadership is in our DNA. Our focus on building a better future for our customers, consumers and the industry is ingrained in everything we do, from responsible services and solutions development to employee care and giving back to the communities where we live, work and play.
- Vision slide Transform the way the world buys, sells, and owns cars. Cox Automotive is a leading provider of products and services that span the automotive ecosystem worldwide. With More than 20 brands that together provide end-to-end solutions for customers large and small.
- The Automotive lifecycle. Cox Automotive’s vision is to transform the way people buy, sell, and own cars.
- Empower Educate Delegate