Steven Hatch of Cox Automotive discusses how they used Splunk IT Service Intelligence (ITSI) to gain operational visibility into massive amounts of audio, video, network, and storage data from their global auction platforms. This helped them pinpoint issues, improve mean time to identify and resolve incidents, and ensure high customer satisfaction. Splunk ITSI simplified the complex technical details into intelligence through correlating key performance indicators into services and actionable events. It also empowered Cox Automotive to scale infrastructure on demand with cloud solutions and proactively replace equipment. Use of Splunk ITSI reduced auction incidents by 90% with real-time infrastructure monitoring and positively impacted reliability and the bottom line. Next steps include training partners in DevOps