SchoolsFirst Credit Union Customer Presentation

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Jeff Farinich is the Manager of Infrastructure Operations at SchoolsFirst Federal Credit Union. SchoolsFirst FCU serves over 645,000 members across Southern California with $11 billion in assets. Jeff leads a team of 20 supporting contact centers, networks, applications and more. He has used Splunk for over 2 years to gain visibility into systems, reduce outages, and create dashboards for online banking, core banking and telecom capacity. With Splunk, Jeff has seen logs become easily searchable, support become more proactive, and higher value derived from machine data.

Technology

Copyright © 2015 Splunk Inc.
Splunk @
Jeff Farinich,
Manager, Infrastructure Operations

2
SchoolsFirst Federal Credit Union
• Started in 1934
• 645,000+ Members, consist of school employees and their
families
• Can serve Members in 10 Southern California counties
• High touch service (like Nordstrom, Zappos, etc.)
• $11+ billion in assets
• 5th largest credit union in the US and largest in California
• Online channels growth increasing faster than traditional
channels

3
My Role @ SchoolsFirst FCU
At SchoolsFirst FCU since May 2013
Manager of Infrastructure Operations @ SFCU:
– Joined May 2013 as Manager, Infrastructure and Application Support
– Lead 20 person team supporting:
– Contact Center, Network and Telecom
– Compute and Storage
– Business Applications
Responsible for monitoring strategy
Splunk user for 2+ years

4
My Background
20+ years in IT Management
– IT Ops, Infrastructure and Security
Employers
– SchoolsFirst Federal Credit Union
– Cisco Systems
– NDS – Pay TV solutions
 Conditional Access/Digital Rights Management 125 million pay TV
households, Middleware 214 million devices, DVR 47 million

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Before and After with Splunk
… and more
Logs easily searchable
Proactive support
Lower MTTR, some prevention
Alerts and dashboards
High value from logs
Logs difficult to search
Reactive support
High MTTR
Limited visibility
Low value from logs

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Initial Use Case – Online Banking
… and more
70+ hosts
AIX, Windows, Linux, MS SQL, IBM stack (Websphere, HIS, EAI), network, etc.
Over 500 log files
~10 million calls per day
Urgent need to reduce outages
100 GB license

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Architecture and Data Sources
Wire Data Router Load Balance Firewall Applications VM’sActive Directory AIXRed Hat WindowsSwitch Telephony/
Contact Center
Data Sources
Other
Indexers
Search Simple Dashboards Users Admins Custom Dashboards Alerts
Deployment
Server
Search Head
License Growth
12/2013 - 100 GB
4/2014 - 175 GB
10/2014 - 375 GB
3 Splunk Admins
~10 active users

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Dashboard - Online Banking
• Splunk correlates impact across related systems during an outage

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Dashboard – Core Banking
• Splunk brings visibility into legacy core banking system

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Dashboard – Telecom Capacity
• Splunk allows flexible capacity management for call volume

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Dashboard – Intranet Videos
• Splunk brings visibility to Intranet participation

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AHA-moment!
“The capabilities of Splunk continue to
amaze me. The more data sent to Splunk,
the larger the value proposition!”
12

13
Lessons Learned
Know your data
Follow standards - Common Information Model
Architect and test for scalability
Don’t skimp on professional services or training
Don’t hesitate to ask for help from Splunk internal resources
Build out an application on-boarding process

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What’s Next
Expand user base outside of IT Ops
Build center of excellence
Access dashboards with Splunk Mobile App
Enhance integration between Splunk and other tools
Expand coverage to Dev/Test and DR environments
Focus on KPI’s vs metrics

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This document summarizes a presentation about Splunk's platform. It discusses Splunk's mission of helping customers create value faster with insights from their data. It provides statistics on Splunk's daily ingest and users. It highlights examples of how Splunk has helped customers in areas like internet messaging and convergent services. It also discusses upcoming challenges and new capabilities in Splunk like federated search, flexible indexing, ingest actions, improved data onboarding and management, and increased platform resilience and security.

.conf Go Zurich 2022 - Security Session

Splunk

The document appears to be a presentation from Splunk on security topics. It includes sections on cyber security resilience, the data-centric modern SOC, application monitoring at scale, threat modeling, security monitoring journeys, self-service Splunk infrastructure, the top 3 CISO priorities of risk based alerting, use case development, a security content repository, security PVP (posture, vision, and planning) and maturity assessment, and concludes with an overview of how Splunk can provide end-to-end visibility across an organization.

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2. 2 SchoolsFirst Federal Credit Union • Started in 1934 • 645,000+ Members, consist of school employees and their families • Can serve Members in 10 Southern California counties • High touch service (like Nordstrom, Zappos, etc.) • $11+ billion in assets • 5th largest credit union in the US and largest in California • Online channels growth increasing faster than traditional channels

3. 3 My Role @ SchoolsFirst FCU At SchoolsFirst FCU since May 2013 Manager of Infrastructure Operations @ SFCU: – Joined May 2013 as Manager, Infrastructure and Application Support – Lead 20 person team supporting: – Contact Center, Network and Telecom – Compute and Storage – Business Applications Responsible for monitoring strategy Splunk user for 2+ years

4. 4 My Background 20+ years in IT Management – IT Ops, Infrastructure and Security Employers – SchoolsFirst Federal Credit Union – Cisco Systems – NDS – Pay TV solutions  Conditional Access/Digital Rights Management 125 million pay TV households, Middleware 214 million devices, DVR 47 million

5. 5 Before and After with Splunk … and more Logs easily searchable Proactive support Lower MTTR, some prevention Alerts and dashboards High value from logs Logs difficult to search Reactive support High MTTR Limited visibility Low value from logs

6. 6 Initial Use Case – Online Banking … and more 70+ hosts AIX, Windows, Linux, MS SQL, IBM stack (Websphere, HIS, EAI), network, etc. Over 500 log files ~10 million calls per day Urgent need to reduce outages 100 GB license

7. 7 Architecture and Data Sources Wire Data Router Load Balance Firewall Applications VM’sActive Directory AIXRed Hat WindowsSwitch Telephony/ Contact Center Data Sources Other Indexers Search Simple Dashboards Users Admins Custom Dashboards Alerts Deployment Server Search Head License Growth 12/2013 - 100 GB 4/2014 - 175 GB 10/2014 - 375 GB 3 Splunk Admins ~10 active users

8. 8 Dashboard - Online Banking • Splunk correlates impact across related systems during an outage

9. 9 Dashboard – Core Banking • Splunk brings visibility into legacy core banking system

10. 10 Dashboard – Telecom Capacity • Splunk allows flexible capacity management for call volume

11. 11 Dashboard – Intranet Videos • Splunk brings visibility to Intranet participation

12. 12 AHA-moment! “The capabilities of Splunk continue to amaze me. The more data sent to Splunk, the larger the value proposition!” 12

13. 13 Lessons Learned Know your data Follow standards - Common Information Model Architect and test for scalability Don’t skimp on professional services or training Don’t hesitate to ask for help from Splunk internal resources Build out an application on-boarding process

14. 14 What’s Next Expand user base outside of IT Ops Build center of excellence Access dashboards with Splunk Mobile App Enhance integration between Splunk and other tools Expand coverage to Dev/Test and DR environments Focus on KPI’s vs metrics

Editor's Notes

So my other areas of responsibility include all of the infrastructure. So storage, compute, network, telephony, contact center about a hundred back up as applications.
So my other areas of responsibility include all of the infrastructure. So storage, compute, network, telephony, contact center about a hundred back up as applications.

SchoolsFirst Credit Union Customer Presentation

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