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Janelle Resume mortgage
- 1. Janelle L. Rodriguez 8861E Lee St Tucson, AZ 85715 (520) 901-0644 Objective: Administrative Qualifications: Administrative Skills (correspondence, record keeping, answer phones) Customer Service and Communication skills. Outlook Email Client Proficiency Windows, Word, Excel, Outlook Extensive knowledge surrounding the internet (search engines, information lookup) Excellent research skills Excellent clerical skills Work Experience: 2013-present Citi Group Tucson, Arizona Foreclosure Portfolio Manager/ Ops Support Team Lead • Responsible for offshore foreclosure processing team • Assist Attorneys with escalated issues. • Provide feedback to the team offshore • Provide Guidance and support for the daily functions of a processor. • Time Management-Assist in state specific projects to move a foreclosure along • Extensive customer service provided to internal and external contacts • Excel reporting- Maintain sales report and tracking sales that did not complete within timeline. • Knowledge of Investor guidelines 2007-2013 CitiGroup Tucson, Arizona CR Title-Foreclosure Trustee Specialist • Execute a foreclosure from start to sale • Responsible for setting up new foreclosure referrals for Citimortgage and Bayview Loan Servicing. • Knowledge of Papervison and National Default System • Extensive data entry and customer service. • Created new foreclosure files by communication with title companies and publication companies. • Train coworkers within the department to assist on the new file setup team and various other processes • Sort incoming and outgoing mail. • Send outgoing mail thru the UPS system. • Document Audit and QC -Extensive attention to detail used on new files and audits for foreclosure referrals. -Review Bankruptcy cases for Chapter 13 & 7 for Motion for Relief, dismissals and terminations -Perform in depth SCRA, PACER, & Banko check for Military status and Bankruptcy status -Review, Prepare, & Audit Sales Bid for upcoming foreclosure sales • Prepare, Executed, & Audit Assignment of Mortgages, Substitution of Trustee, Notice of sale/defaults • Prepare and Execute Trustee Deed upon Sale • Prepare mailings per state guidelines for the foreclosure file
- 2. • Record Keeping -Preparing copies of full foreclosure files for Attorneys • Setup publication and set sale date on active foreclosure files • Familiarity with other Servicers Processes • Extensive use of email, web based programs, multiple systems for job function • Working closely with peers in a team environment • Perform various task and mini projects in a team setting. While meeting deadlines • Performed Independent Foreclosure review for the OCC and knowledge of the OCC consent Order • FHA/VA After sale conveyance with the Yardi Application 2007 CitiMortgage Customer Service Responsible for taking inbound phone calls for mortgage customers. Answer extensive questions regarding escrow, ARM rates and changes, billing and general customer service. Handled research concerning borrowers requesting copies of mortgage documents. 2003-2007 Convergys Corp. Tucson, Arizona Technical Support Rep Responsible for handling inbound calls for SBC Yahoo, Ameritech and SBCGlobal. Assisted customers with establishing internet service with their new provider. Assisted the customer in setting up the client based email thru outlook and outlook express. Troubleshoot connectivity and wireless connection. Open tickets for customers connectivity issues that could not be resolved thru level one tech support. 2003-2003 America Online Tucson, Arizona Customer Service/Registrations Responsible for inbound customer service calls for new registrations for the internet provider. Set new customers up with the internet provider. Up sell different AOL products to new customers. Education: High School Diploma –Woodside High School Newport News, VA