Deidre Fredericks has over 12 years of experience in customer service, administration, and finance roles. She currently works as the Gauteng Regional Administrator for Ithuba National Lottery, where her responsibilities include providing administrative assistance, inputting and reporting sales data, ensuring documentation is complete and up to date, and assisting with operational and customer service matters. Prior to this role, she held positions as a cashier, receptionist, branch administrator, credit control clerk, and in municipal finance. She has skills in Microsoft Office, databases, booking travel arrangements, and foreign exchange.

1. CURRICULUM VITAE
Deidre Fredericks

2. Deidre Fredericks
4 Dent Road
Illiondale
Edenvale
Johannesburg
1609
Cell: 084 788 3841 / 079 049 1249
Email: HYPERLINK "mailto:deidref943@gmail.com"deidref943@gmail.com
ENQUIRY/ CREDIT CONTROL CLERK CUSTOMER CARE / RECEPTION/
SWITCHBOARD/CALL CENTRE/ ADMINISTRATOR
Profile:
 More than 12 years successfulexperience in various sectors of the finance
economy.
I’m a highly motivated individual who goes the extra mile, does not miss
deadlines and who is meticulous about everything I do.
I have experience in Customer Care Services,Credit Control, Effective Debt
Collection, Administrator, General Administration Duties, Reception,
Switchboard, Receipting, Balancing and Call Centre.
Possess solid computer skills.
Excellent working knowledge using Microsoft Excel, Word, Power Point, Email
and Internet.
Ability to train, motivate and supervise customer service employees.
Ability to motivate others in a diplomatic, respectful manner.
Provide positive and productive feedback.
Ability to make decisions, Render judgement, take action and apply correct
measures.
Liaison directly, telephonically with customers and with relevant departments.
Query Resolution
Booking of travel arrangements, car hire and accommodation.
Change of owner ship and renew license on Enatis system.
Knowledge of Forex Exchange, EFT, Debit card and Cash Payments
Knowledge of Spreet Sheets
Employment:
Ithuba National Lottery
Head Office Sandton
Johannesburg
7.04.2015
To date
Gauteng Regional Administrator
 Provide secretarial assistance to Gauteng Regional Manager and Sales Co-Ordinators producing
letters,memos,reports,spreadsheets,filing;and general administration for the sales department.
 Record/inputsales releases,reservations,master moves,cancellations,exchanges,hand-overs and
legal completions onto the sales information system,along with full customer details/choices and
produce/postrelevantletters and statements and update office (wall) charts as appropriate.
 Ensure the sales extraction sheets are completed and keptup to date on a weekly basis.
 Produce weekly and monthly reports for regional managementteam,Group and IndependentFinancial
Advisers within required deadlines.Produce monthlyboard reportspreadsheetand typed report.
 Produce/amend standard forms for use on site and in the office to assistthe sales team.
 Ensure that all documentation in office and copy of the site journal is up to date.
 Keep stock and order materials and stationeryused by all the sales team,and order uniforms/badges
for sales consultants.
 Liaise dailywith the accounts department.

3.  Liaise with sales consultants and ensure theyreceive relevant copies of letters,price lists,memo’s,
reports and standard forms byfax or postregularly.
 Complywith companypolicies,procedures and instructions.
 Contribute to improving the business and enhancing the reputation ofthe companyby putting forward
new ideas and by implementing change when requested to do so.
 Assistwith Accreditation documentation and ensuring smooth process followed for all procedures and
policies.
 New Applications
 Change of ownerships
 Cancellations and deletions
 Retailer knowledge
 Regional Sales Information
 Assistwith retailer finance queries and escalate to Ithuba accounts department.
 Assistwith operational matters in the absence ofthe Regional Manager.
 Effective running of regional administration
 Stock control : Point of Sale and Consumables
 Supportregional reps on queries whilstin field
 Call cycle meeting minutes and reports
 Manage: Office stationaryrequirements,office cleanliness,hygiene of office
 All documentation filed
 Documents updated as and when necessary
 Discrepancies to be noted
 Ensure that each and every call or walk in query received is handled professionallyand with diligence
ensuring NLC requirements are metin respectof customer service.
 Maintain a harmonious relationship across all departments and personnel.
 Winner Services
 Receive prize winners and take them through the price claim process
 Time
 Procedures
 Finance and Prize paymentfeedback
 Follow the procedures to ensure thatNLC requirements are adhered to.
 Documentation to be checked to ensure all supporting documentation in order.
 Ensure that each and every call or walk in query received is handled professionallyand with diligence
ensuring NLC requirements are metin respectof customer service.
 Warehouse and Distribution
 Responsible for the following in respectof terminal assetmanagement
 Maintaining a record of all assets
 Supervise the technicians
 Provide them with New Installations and De- Installations on a dailybasis
 Closed cases on CRM
 Petrol
 Keep record of Job cards
 Keep record of KM
 Keep record of Terminal,printer and router issued for New Installation
 Maintain and keep record of all their work done
 Provide report on a daily basis

4. TOURVEST Duty Free
20.10.2014
6.04.2015
Cashier / Airways Park SAA Airlines
 Working with Forex Exchange
Workingwith Credit Card, EFT, Debit Card andCash Payments
Balancing andCrew interactions - Marketing
WorkingShifts
Permanent
PSV Holdings PTYLTD
14.06.2013
18.10.2013
Reception / Switchboard
General Administration duties
Reason for leaving: Contract only
Criterion Equipment TCM Johannesburg
04.03.2013
14.06.2013
Branch Administrator
General Administration duties
Travel Arrangements
Enatis, Inventory , and other Office Functions
Reason for Leaving: Contract Only
Buffalo City Municipality
15.09.1997
31.08.2007
Enquiry/ Credit Control Clerk Customer Service Finance Department
 Assisting supervisorwith daily tasksand Act in position when needed
 Journalson VenusSystem
 Capturing, Creating and Disconnecting ofaccounts
 Query Resolution
 Training of new staff
 GeneralAdministration duties
 Pre-paid departmentworking with vendors
 Assisted Billing departmentwith accounts
 Ensuring thatallfilling areup to date
 Responsibleformonthly StatsandReportsnewservices
 Reason for leaving: Relocated to Johannesburg
Education: Matric – John Bissiker High School East London 1995
 Accountancy
 Mathematics

5.  Business Economics
 Biology
 English Second Language
 Afrikaans First Language
 BCOM ( NOT COMPLETED) Major – Accounting
Certificates:
 Correct Handling of the Public
 Effective Debt Collection
 Bad Debt Management
 Customer Care
 Galaxy Receipting
 Venus Training system
Other Qualifications:
 Administrator
 Reception
 Switchboard
 Call Centre
 Office Administrator
Date ofBirth – 07 June 1975
Identity Number – 750607 0029 086
Gender – Female
Language – English and Afrikaans
Ethnicity – Coloured
Location – South Africa
References Furnished Upon Request
Mr. Naeem (Nick) Mahomed (National
Sales Manager)
Ithuba National Lottery
Tel: 011 – 346 6019 / 078 459 0217
Email: NaeemM@ithubalottery.co.za
Mr. Lawrence Maleka (Gauteng
Regional Manager)
Ithuba National Lottery
Tel: 011 – 346 6167 / 079 360 9463
Email:
LawrenceM@ithubalottery.co.za
Mr. Paul Lues – HODAccreditation
Ithuba National Lottery
Email: PaulL@ithubalottery.co.za
Tel: 011 – 346 6081 /082 899 4776
Mrs. Beverley Kelly(SAA Crew
RelationshipOfficer)
Tourvest In – Flight Retail Services
Tel: 011 – 978 5858 / 083 676 9794
Email:
Beverley.kelly@tourvestretail.com
Ester Tladi (CashOffice Supervisor)
Tourvest In- Flight Retail Services
Tel. 011 – 978 300 - Cell: 082 595
8272
Rifilwe Moboea (HR) Johannesburg
PA – Sphiwe Mkhwanazi
Bonitas Head Office
Tel. 011 – 384 5138
Email: Sphiwem@bonitas.org.za
Mr. Heinrich FrederickBranch
Manager CriterionEquipment TCM
(JHB)Tel: 011 – 966 9705Email:
heinrich@criterion.co.zaCell: 082 335
6678