Sunil Kumar is seeking a challenging career where he can apply his knowledge and contribute effectively to an organization. He has over 10 years of experience in accounts payable, capacity planning, and customer service. Sunil is proficient in English, Telugu, and Tamil and has advanced skills in MS Office, analytics, and teamwork.
1. RESUME
SUNIL KUMAR.N E-mail: nunnasuneel.kumar@gmail.com
Contact No: 91-9940166480, 91-9885640089
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SUMMARY
Seeking a challenging career where I can apply my knowledge, which encourages learning,
creativity and provides exposure to new ideas that stimulates personal and professional
growth, thereby contributing to an organization effectively.
EDUCATIONAL QUALIFICATION
P.G : M.B.A (Finance)
University : Nagpur University, Nagpur
Year of Passing : 2006-2008
U.G : B.Com (Computer Applications)
University : Sri Venkateswara University (SVU)
Year of Passing : 2003-2006
Certified Courses : Certified Professional English Course from British Council
LANGUAGE PROFICIENCY: Fluent in English, Telugu and Tamil
CAREER HISTORY : Work experience at Ford: 5 Years and 3 Months.
Work experience at Sutherland Global Services: 7 months.
Work experience at Cognizant 16 months
Company Name : Ford Business Services Centre Pvt Ltd, Chennai,
Sutherland Global Services, Chennai,
Cognizant Technology Solutions.
Designation : Team member III, Senior Consultant, Senior Process Executive.
Professional Summary : Freight Payables, Accounts Payables, Global Capacity Planning,
AT&T Tech Support & Senior Process Executive
Working Period : April 2008 – June 2013 at Ford Business Service Centre, Chennai.
January 2014 - July 2014 at Sutherland Global Services.
June 2015 till date at Cognizant.
PROFESSIONAL EXPERIENCE IN FORD MOTOR COMPANY (FBSC, Chennai)
ROLES AND RESPONSIBILITIES
2. Global Capacity Planning
• Successfully launched Supplier relations (Global Capacity Planning Team) for Ford of
Asia Pacific & Europe.
• Handled all supplier related queries via e-mails, teleconference for all regions (North
America, South America, Europe, and Asia Pacific) for the parts they supply to Ford.
• Capacity studies have been created without any errors, management reports generated
on time and handled supplier queries related to Ford systems within 24 hours TAT.
• Rigorously Follow-ups made with the suppliers for part supply to Ford plants through
Capacity Studies.
• Process management reports such as one-pager and desk procedures (process tool kit)
have been created.
• Conducted weekly team meetings with the team members for identification of process
improvement and resolving the issues raised by suppliers.
• Worked closely with the Production Management team for Short fall supply of parts.
• Supplier queries have been responded with in TAT through Talisma system and
outlook.
Asia Pacific and Africa (APA) Payables
• Handled invoice processing for production and non production invoices.
• Ensured accurate input and timely payment of all vendor invoices.
• Handled Travel expenses activity for Visteon plant employees.
• Ensure all the Travel expenses invoices are processed before the month end irrespective
of receipt date in order to show a correct balance in employees travel account in the
beginning of next month.
• Assisted efficiently in Month End Closing and Year end close.
• Prepared schedules for employees travel account, for TDS by matching the sub ledger
and general ledger before the due date and presented the same to the top management.
• Handled calls and E mails related to supplier payment and employees travel account.
• Suggested process improvements to secure prompt and regular receipts for the
organization.
Freight Payables (Single Desk)
• The Carrier invoices received for freight charges should be validate & processed with
the rate agreements.
• Invoice to be checked for duplicates based on invoice number, Bill of lading and
container number.
3. • If the rate agreement does not match with the invoice, email to be sent to market and
carrier.
• All the rates have been verified for all modes of transport for the invoices received from
the Carrier.
• Once the rates are verified, it should be processed for payment.
• Ensure that the payment to be made to the carrier on time.
• Managed the accurate and timely processing of all carrier invoices.
• To generate reports and metrics showcasing the efficiency of the team.
• Have constantly maintained the targets and achieved the objectives.
• Daily reports generated on time and forwarded the same to the team members.
• Processed Primary Capturing for more than 500 invoices in a day.
• End of the day, ensured taking the random sampling for processed invoices.
AT&T Tech Support (Sutherland Global Services)
• Troubleshooting and resolving the customer’s issue using WFE (Work Flow Engine).
• Live Person (LP) is a Live Chat tool where the agents will interact with the customer’s
regarding the issues and queries.
• Agents do Live chats with the customer’s and provides the immediate resolution.
• Agents use various supporting tools to resolve the customer’s issues.
• Performed first-level core troubleshooting on software system problems and delivered
accurate technical solutions.
• Processed critical issues when additional assistance was required by referring user
problems to SME and supervisor.
• Handled multiple Live chats at once.
• Provided assistance to customers through remote access using LMI.
• Received excellent positive feedback from customers.
• Achieved 98% of CSAT (Customer Satisfaction) on an average.
• Ensuring that all chat details are captured and entered in the logging software.
• If chat got disconnects in the middle of chat while troubleshooting, agents do follow-up
via phone and resolve the issue at earliest.
EFT and Claims Enrollment Analyst (Cognizant)
• Handling 30 to 40 Voice calls (Inbound) and 20 to 30 Voice calls (Outbound) per day.
• Administered all provider enrollment transactions and managed new provider
affiliations.
• Supporting the customer on how to enroll with the insurance companies for Claims,
Electronic fund transfers and for retrieving remittances.
• Handling end to end EFT (Electronic Fund Transfer) transactions.
• Regular follow-up with provider’s on case status (Open cases).
4. • Checking the enrollment status from insurance company and providing turnaround
time (TAT).
• Responsible to provide information on claim status, claim rejection and denials.
• Identifying the cause for missing payments with payer (Insurance company) and
providing resolutions.
• Providing information to insurance companies on Provider’s enrollment status.
• Finding root cause for missing or undelivered remittances and providing assistance to
overcome it.
• Identifying the customer’s current and future requirements.
• Monitored enrollment issues and resolved it to track progress of transactions.
• Researched and resolved discrepancies in enrollment activities.
• Maintaining existing, long-term relationships with customers.
MILESTONE
• Awarded Employee Excellence Award (EEA) for reaching the targets in APA payables
process.
• Improved the process by implementing the Checklist & one pager for APA Payables,
Freight Payables, and Global Capacity Planning Processes.
• Have established a KAIZEN in Freight Payables (Cost & Time saving Project).
• Received Star Performance Award for standardizing the Freight payables process.
• Awarded Team of the Quarter in the year 2010.
• Have been an active coordinator in launching Friday Fun activities, CD (Community
Development), corporate games, 5’S and team building games.
• Got many appreciations (SPOT CARDS) from the Team.
• Supported for 5’S and ISO
• Certified for 5 Years of service in FORD.
TRAINING AND DEVELOPMENT
• Lead the training team on the process as part of transition to the team members.
• Undergone six sigma training and implemented projects on introducing a calculation
sheet for the rate file to simplify the process.
• Identified a new project in Global Capacity Planning process.
• Assisted the manager in completing the black belt.
• Working with Ticketing tool (CRM - Siebel)
STRENGTHS
• Excellent analytical skills and Quick Learner
• Exceptional communication skills in both oral and written forms
• Good Team Player
• Positive attitude & Smart worker
• Excellent time and resource management capability
COMPUTER LITERACY
5. • Having advanced knowledge of MS Word, Excel, Power Point, and Outlook.
PERSONAL DETAILS
Father’s Name : N. Subbaiah
Marital status : Married
Nationality : Indian
Date of Birth : 03-02-1986
Address : 2/81, Shree Krishna Apartment, 2nd
floor, Bazaar Road St.
Thomas
mount road, Chennai – 600016, Tamilnadu
DECLARATION:
I hereby solemnly declare that the above furnished information is true to the best of my
knowledge and belief.
Date:
Place:
(SUNIL KUMAR.N)
6. • Having advanced knowledge of MS Word, Excel, Power Point, and Outlook.
PERSONAL DETAILS
Father’s Name : N. Subbaiah
Marital status : Married
Nationality : Indian
Date of Birth : 03-02-1986
Address : 2/81, Shree Krishna Apartment, 2nd
floor, Bazaar Road St.
Thomas
mount road, Chennai – 600016, Tamilnadu
DECLARATION:
I hereby solemnly declare that the above furnished information is true to the best of my
knowledge and belief.
Date:
Place:
(SUNIL KUMAR.N)