This document is a curriculum vitae for Prinisha Naidoo that provides her personal and contact details, education history, work experience, achievements, and an advantage statement. It details her secondary education qualifications, incomplete university degree, and customer relationship marketing course. It also outlines her work history from 2007 to present at various retail stores, including roles and responsibilities as well as references. Her CV highlights school achievements in debates, poetry, and leadership programs. It closes by stating her strengths such as confidence, punctuality, willingness to learn, respect for others, and computer literacy.
2. PERSONAL DETAILS:
Surname – Naidoo
First Name – Prinisha
ID Number – 890929 0125 081
Place ofbirth – Durban
Residential Address:61 Hikadene Road
Riverdene
NewlandsWest
4037
Nationality– South African Indian
Languages speak,read and write – English,basic Zulu and Afrikaans
Telephone Number– 078 458 5518/ 031 578 3272
Driver’s License – Code 8 (Own vehicle)
Special interests/hobbies –Writingpoetry, reading,playingsport, exploringreligionandsolving
tricky problems.
EDUCATION:
School – Hillgrove Secondary School
Subjectspassed ingrade 12:
English(HG)
Biology(HG)
BusinessEconomics (HG)
Afrikaans (HG)
Geography(HG)
Maths (SG)
Bcom Human Resource Degree – Incomplete.
CustomerRelationshipMarketing3 month short course – Complete.
3. WORK EXPERIENCE & REFERENCES:
November 2007 –March2008:
-Workedat Legit (Pavilion) partof the EDCON Group as a SalesExecutive.
Key Responsibilities:
- Cashier(taking a float and cashing up)
- Openingofnew accounts
- Handlingcustomer queries
Contact Miss Amina (AssistantManageress) 031 275 8590 or Mrs Mary Tucker (Manageress)
083 539 8860.
October 2008 –January 2011:
-Workedat Sportsman’s Warehouse (Pavilion),votedSouthAfrica’snumber one sports store in
South Africa.
-Started as a part time cashierin October 2008 and later became permanent inJuly 2009. In
February 2011 I got promoted to Head Cashierat Sportsman’s Warehouse (SpringfieldPark)
Key Responsibilities:
#Till Point:
- CustomerLiaison
- Cashier
- AdminQueries
- CashingUp
- Stock Enquiries(includingnegative stockon hand NSOH)
- CashiersSummary – Daily Banking Summary DBS
- Staff Management
- Annual stock takes
#Information:
- Switch Board
4. - CustomerEnquiries
- Stock on hand counts
- Customerrequests
- Refunds
- Followups on repairs
- Writingof damage/defective stock
#Receiving/Dispatch:
- Labellingand merchandisingstock
- Product deliverychecks
- Invoicing
- Dispatchingof stock
- Handlingof short/over deliveries
Contact Mr ClintonLuvett (Branch Manager – Springfield) orMrs Lee Ann Naidoo (Admin
Manageress) 031 263 0086, Rosetta Naidoo031 265 0144 (Branch Manager – Pavilion)
December 2012 –Present:
-Workedpart time as a CustomerServicesOfficerfor the PavilionShoppingMall and in September
2013 I became permanent.
PositionObjective:
To provide excellentcommunication,relationshipsandservice (telephonicallyandhands on) to all
shoppers/clients(internal andexternal) ina professional manner.To control gift voucher salesand
daily handlingof cash.
Roles and Responsibilities:
- Providinginformationto shoppers and clientswith regards to The PavilionShoppingCentre
- Controllingthe salesof gift vouchers
- Stock take on a weeklybasis
- Daily handlingof cash
- Providingfeedbackto Centre Managementwith regards to suggestions,complaintsand
complimentsinorder to provide a better shoppingenvironment
5. - Controllingsituationsin the eventof theft,lost childrenor parents. This involvesmakingpublic
announcementsand notifyingsecurity
- Overseeingthe general operationsofthe Centre on weekendsi.e.efficientsecurity,parking,
cleaningescalators, liftsand air conditioners
- Handlingof irate customers on a daily basis
- Providingreliefforbusy switchboard
- Handlingcalls from customers/tenantsand providingthem withfeedback
- Logging ofcalls/querieson a MDA system(Call Centre)
- Proactive training to newemployees
- Assistingwith promotionssuch as competitionsand shopper incentives
- Banking of cash and bankingof Paraplegic parking funds
Helping in other departments: (Worked in various departments for 2 years)
Trained for the positionofcreditor’s clerkto relieve the lady whilstshe went on leave:
- Loading of suppliers
- Updatingof direct deposit
- Assistingcustomerstelephonicallyanddirectly
- AssistingStandard Bank with GiftCard queries
- MaintainingSupplierDatabase
- ReconcilingofGiftcards
- Preparingof Payments via EFTS
- Reconcilingofparking
- Filing
- AssistFinancial Departmentwith month endprocedures
- Proforma/Tax invoicesforDirect Depositsand Suppliers
- Assistingof GiftCard control and sales
- Reconcilingall voucher expresssalesvia VoucherEngine
- Turnovers
- Tenant Rental Letters
- CalculatingBasic Rental
- Refuse Letters
6. Other Departments:
- Data capturing – Marketing
- Leasingaudits – Finance/Leasing
- Preparingfor events– Marketing
- Paymentsto suppliersviaEFTS – Finance/Operations
- GatheringBEE certificatesforsuppliers – Finance/Operations
Contact Julie-Anne Zuma(AssistantMarketing Manager) 031 275 9800, Claudia Moodley(ex
CreditorsClerk) 031 275 9800.
SCHOOL ACHIEVEMENTS:
- Graduatedfrom EHV (Educationin Human Values) classes.Completedfull durationof12 years.
Contact Mr Santhan Reddy 031 578 2726
- Representedschool indebatesand won best speakerof the day.
- Prefectin both primary and high school.
- Poemgot publishedina book calledEternal Realityby The South African Institute of Poetry.
- Chosenfor the Cell Ctake a girl childto work Campaign.
- Chosenin top 20 from 180 studentsto representschool in the Dreams & Teams Academy.
Developingyoungleadersthrough sport includingthe physicallydisabled.
AN ADVANTAGE TO YOU:
- I am a confidentyoung lass witha unique drive and ambition to succeed.
- I am well-spokenandalwayspunctual.
- I am always willingtolearn and enhance my knowledge.
- I have great respectfor others and always take othersinto consideration.
- I believe Ihave the potential to benefityour company and achieve your goalswith tremendous
success.
- I am computerliterate – efficiencyinMicrosoftword, excel,powerpointand outlook.