Decision Due Diligence

This document outlines a process for decision due diligence to improve decision making and organizational outcomes. It discusses how defining problems clearly, identifying stakeholders, mapping connections between stakeholders, analyzing information flow, and determining changes to improve information flow can lead to better decisions. The situation used as an example is a call center experiencing rising costs, high turnover, and poor customer service according to social media posts. The process presented aims to understand root causes of problems by taking a systematic approach to stakeholder relationships and information sharing.