One fine body…
- Dallas/Fort Worth Area, New York, United States
- Work Program Manager, Quality Assurance & Knowledge Management
- Industry Medical / Health Care / Pharmaceuticals
- Website www.dlq-itsm.com
- About - 20 Years of experience in various IT Administration, Operations, and Service Management Positions - Foundation Certified on the IT Infrastructure Library (ITIL) V2 and V3 with a background in network and systems management. - Proficient in ITIL process design, development, transition, deployment, and awareness training. - Knowledgeable on CobiT Framework version 4.1 & 5.0, and ISO 27002 (ISO 17799) for information security. - Stays informed on the benefits, features, functions, and configuration requirements of several top tier ITSM Tools including Service-Now, Easy Vista, HP Service Desk and uCMDB, BMC ITSM and Atrium, and iET ITSM Suite. - Excellent documentation and communication ...