Dennis Cordova has over 18 years of experience in technical engineering roles in the wireless industry. He currently works as a Senior Product Development Engineer at AT&T, where he manages vendors, leads new projects, and ensures network capacity. Previously he held roles as a Messaging Engineer at T-Mobile, where he supported SMSC launches and short code platforms, and as a Technical Support Specialist at Western Wireless. He has extensive training and certifications in wireless networking, messaging platforms, and operating systems.

1. Dennis Cordova
709 S. Twin Oaks Valley Rd #484 San Marcos, CA 92078
Mobile: (858) 222-7530 Office: (858) 230-1190
dennis.cordova@yahoo.com
https://www.linkedin.com/pub/dennis-cordova/58/22/253
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OBJECTIVE: Technical engineering position at a high tech company or wireless service provider. Contribute to
the company by applying my 18 years of extensive experience in designing, developing, testing
and launching new applications and services.
TECHNICAL TRAINING
 On Job Training included, Logica CMG SMSC Basic Operator Course, Logica CMG Short Message
Center Detailed course, Airwide certificate of training for Router, Store, Airgate & AMA.Smarttrust
OTA training, Gemalto Certificate of training for OTA, Comverse MMS 3.2 Operation and
Maintenance, Red Hat Linux Essentials RH033, Solaris 10 Operating SystemEssentials, F5-BIG-IP
Essentials, F5-BIG-IP LTM Advanced Topics Ericsson Nokia Nortel BSS/NSS, Glenayre VMS
Systems, GSM fundamentals training, Nokia NOC1 certification, Nokia BSSOM S10 certification,
Siemens, Nortel, Nokia GPRS, SS7 Signaling Systems, Kepner-Tregoe Resolve program, Franklin
Covey, Movius Voicemail, Gemalto BIP 4G OTA, Accuris Accuprofile 3G OTA, Accuris Activation
Gateway, CMAS, Cloudmark, Proofpoint. Introduction to LTE, Technical introduction to LTE.
.
PROFESSIONAL EXPERIENCE:
Cricket Communications Inc. (Now AT&T), SanDiego CA (2010 – current)
SENIOR-PRODUCT DEVEOLPMENT ENGINEER (2010–current)
 Vendor Management including Application Service Providers (ASPs) and Project Management.
 Manage all vendor related SMS, MMS, OTA, and Voice Mail activities.
 Lead Engineer on all new projects, deployments, and planning from an Engineering perspective.
 Collaborate with Product Development on new products and solutions.
 Manage all Geo Redundant Production and LAB messaging environments.
 Account Manager/Engineer for multiple services including Facebook, Twitter, OpenMarket, Telescope
and Aepona. SMSC Architect Engineer for existing and new services.
 Responsible for Network demand and capacity to forecast trends and platform scalability.
 Contribute during the RFP process when researching new vendors and annual contracts.
T-Mobile USA, Snoqualmie WA (2000-2010)
VAS MESSAGING ENGINEER II (2005-2010)
 Lead Engineer for Geo Redundant SMSCs including Hardware, Network and Application support.
 Supported the design,development, testing,implementation, and the overall execution of new SMSC
launch.

2.  Lead Engineer for CoGa Systems supporting short codes for various 3rd party aggregators generating
millions of dollars in revenue.
 Responsible for providing 24x7x365 technical support for messaging and business platforms.
 Troubleshoot and resolve customer facing, production-effecting issues.
 Participate on a 24x7 On-call support rotation often times working while not on call to support
business needs.
 Provide technical subject matter expertise and training to Tier II Support Engineers and SSG Data
Engineers to help resolve customer facing issues.
 Work with cross-functionalteam members from Engineering, and Tier II Operations to perform
maintenance tasks,as well as acceptance testing on various VAS messaging platforms.
 Conduct testing,acceptance testing reviews, and attend project status meetings.
 Maintain Operational equipment.
NETWORK OPERATIONS CENTER TECHNICIAN (NOC) (2000-2005)
 Was awarded with 2004 Tops in Ops – One of 44 people chosen out of 900 T-Mobile technicians
nationwide to receive honor.
 Provided 24x7x365 monitoring of multiple network elements including Citrix, Nokia NMS, Nortel
OMC-Rs, Ericsson OSS, Nokia, Nortel and Ericsson HLRs and MSCs, ATM, STP, GPRS and IN
platforms.
 Supervised NOC Technicians to ensure that all Network issues from all the markets were handled
professionally and efficiently.
 Worked with Switch and Field Technicians internally, as well as Telco companies and othervendors
externally, to resolve outages and service impacting issues in a timely manner.
 Conducted testing and escalation of Telco related issues using the Hekimian tool.
 Troubleshoot and provide proper escalation procedures for network faults. Documented each action
taken regarding the issue in the Remedy ticketing system.
 Provided assistance with provisioning and data fill for the HLR and MSC.
 SME for General Dynamics Sectera systemfor Military CSD devices.
PROFESSIONAL EXPERIENCE Cont’d:
Western Wireless,Albuquerque NM (1997-2000)
TECHNICAL SUPPORT SPECIALIST, LEVEL II
 Facilitated communication between Technical Support and Engineering.
 Trained and mentored new technical support representatives.
 Trained in Wrote Access to the Nortel HLR.
 Lead for a group of technical support representatives based out ofBellingham, WA.
ReferencesFurnished Upon Request