This document discusses how non-profits can deal with disruptive change by connecting with stakeholders. It provides an overview of the session, which will investigate causes of disruptive change through case studies and discuss how stakeholder connections can manage risk and create solutions. The session will help fundraisers understand disruptive change, use diagnostic tools to engage stakeholders, and build collaborative responses. A case study of Habitat for Humanity SA is presented, which showed how shifting its focus from building houses to building communities allowed it to better scale its impact and operations. The document recommends that organizations innovate through collaboration, invest in people and systems, and implement changes through pilots and training to deal with disruptive change.

1. Dealing with Disruptive
Change: The Power
of Stakeholder
Connections
Colin Habberton
@relatomics
colin@givengain.com

2. Session Overview
• Disruptive Change is an increasingly relevant
and complex influence in the world. It directly
affects civil society and fundraisers that are
tasked with mobilising resources to address the
impact of such change within their organisation
and its mission.
• This session will investigate the causes and
characteristics of disruptive change through a
series of commercial and nonprofit case
studies. It will include the perspective on how
connecting with various stakeholders can
manage risk and create innovative solutions.

3. Session Overview
Learning outcomes:
• Attendees can expect to learn about what
disruptive change is
• A set of diagnostic tools for fundraisers
and executives to engage with their
internal and external stakeholders
• To assist with interpreting these changes
and how to build collaborative responses
and solutions to these challenges.

4. Session Summary
Overview
• What is Disruptive Change?
• Commercial Case Studies
• Sources of disruption
• Prototypes for resilience
• Nonprofit Case Study
• Stakeholder Analysis Toolkit
• Additional tools for action
• Summary recommendations

5. What is Disruptive Change?

6. What is Disruptive Change?
Scale
+
Speed
+
Surprise
=
Disruption
(Source: ICSC, 2013: Riding the Wave)

7. Some Casualties

8. Some Casualties

9. The Disruptors

10. Impact & Outcomes
Change Happens
Adapt
or
Suffer
and possibly,
Disappear

11. Sources of Disruption
• Planetary Disruption
² Climate Change
² Resource Shortages
• Political Disruption
² Extremism
² Destabilisation
• Economic Disruption
² Financial Volatility
² Rampant Inequality
• Systemic Disruption
² Changing Technology
² Information Access

12. The Price of Inequality?
(Adapted: Piketty, 2014: Capital in the 21st Century)

13. The Significance of the 1%
(Adapted: Piketty, 2014: Capital in the 21st Century)

14. Just an Emerging Market issue?
(Adapted: Piketty, 2014: Capital in the 21st Century)

15. Nonprofit Disruption
• Disintermediation
² Direct beneficiary contact
² Virtual service delivery
• Competition
² Cause relevance
² Funder focus
• Cost Efficiency
² Technology advantages
² Resource flexibility
• Effective Impact
² Measurability
² Paradigm shift
Threat
of
New
Causes
Demands
of
Donors
Threat
of
Subs5tute
Choices
Intensity
of
Cause
Rivalry
Pressure
of
Partners
&
Suppliers
Your
Cause
(Adapted: Porter, 1979: Five Forces)

16. Prototypes for ‘resilience’
• Active Disruptor
² Be the change
² Shift culture
² Proactive
• Opportunistic Navigator
² Agility and speed
² Adapt and thrive
² Responsive
• Conservative survivor
² Well established, brand
² Adapt to survive
² Reactive

17. Conservative Disruptor?
Source:
hAp://www.youtube.com/watch?v=eu9kMIeS0wQ

18. Case Study: Habitat for Humanity SA
2010: Realisation
• ‘Building Houses’
• Seasonal events
• Dependent on corporates
• Geographically contained
• Little international funding
• Houses = Funding
• Not building enough houses
• 300 Houses per year
• Impacting 300 families per year

19. Case Study: Habitat for Humanity SA
2014: Response
• ‘Building Communities’
• Scalability of Purpose
• Community Resource
• Partnering with Communities
• Alignment with Government
• Re-engineered the operation
• Cross-functional teams
• Collaborative decision-making
• Impacting 3000 families per year

20. Toolkit: Stakeholder Analysis
Team
returns/reinvestment
Organisation/Cause
Market & Industry
Conditions
Partner/
Supplier
Effective
Solutions
Efficient
Impact
Beneficiary
Training
& Incentives
Dialogue &
Profile
Content &
Insight
Quality
Assurance
Funder/Donor
marketing/mindshare
Competitor Cause
Community
Responsibilities
Environmental
Concerns
Legal & Ethical
Regulations
(Adapted from: Habberton, 2005)

21. Research for Development
• Social Networks
² Opportunity Pipelines
• Mobile Devices
² Personal Access
• Using Big Data
² Navigating the Ocean
• Harnessing the Cloud
² Breaking Barriers
• Aware of the Internet of Things
² Integrated Connection
(Adapted: Thomas: 2014, Memeburn)

22. Summary Recommendations
• Innovate
² Through collaboration
² Through partnerships
• Invest
² In your people
² In your systems
² In your community
• Implement
² Pilot studies
² Train for change

23. Source of Reference
(Source: ICSC, 2013: Riding the Wave)

24. Dealing with Disruptive
Change: The Power
of Stakeholder
Connections
Colin Habberton
@relatomics
colin@givengain.com