Dashboards Beyond the Boardroom
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Case studies of successful implementations of dashboards outside the traditional use of executive summary.
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Dashboards Beyond the Boardroom
- 1. DASHBOARDS—BEYOND THE BOARDROOM Matt Hawkins Solution Architect – Kingfisher Inc. David Hudgins Mgr, Global Sales Operation - Recall
- 2. Agenda Overview & Objectives Dashboard use cases and best practices Explore 3 Case Studies for Dashboard applications Functional External Facing Operational
- 3. Objectives Best-practice advice on making analytics compelling enough to drive decisions Real-world examples that will trigger your own business-optimization initiatives An understanding of when dashboards make sense for your users and when they don’t Advice on what it takes to develop intuitive dashboards that require no training Tips on managing and transforming data—of any size, from any source—into trusted, comprehensive, and visually compelling analytics
- 4. Dashboards for Every Role Low-Touch Information Consumers Strategic Operational Executive Tactical LOB Management Consumers can be Internal OR External Analysts High-Touch Information Experts
- 5. Different Users Have Different Needs
- 6. 6 Case Study Business Services Industry
- 7. Company Info Has its headquarters in Australia and operates in 45 countries around the world. Its two businesses are: Issues, collects, repairs and reissues about 300 million pallets and containers to assist manufacturers, distributors and retailers to transport their products safely and efficiently. Manages the secure storage, retrieval and destruction of physical and digital information for nearly 80,000 customers worldwide.
- 8. Who We Are Document Management Solutions Secure Destruction Services Data Protection Services Lifecycle Information Management Solutions
- 9. Operating in More Than 20 Countries Operating in 138 markets, approaching 80,000 customers, 4,500 employees & 300 locations worldwide.
- 10. Recall’s Global Needs Centralized and Automated Reporting Functionality Provide information-rich dashboards, enabling fast, flexible decision making. Empower knowledge workers with greater information insights with less resources needed to pull reports Provide flexible ad hoc reporting, robust query and analysis capabilities.
- 11. Pre-existing Pain Points / Gaps Legacy reporting solution lacked the ability to provide concise / consolidated sales reporting, users spent hours on manual input of data and integration of separate reports. This resulted in: Human Errors in Reports Bottleneck in reporting capability due to resource constraints on Sales Operations team Delayed reporting Approximately 9,625 hours spent per year consolidating non-standardized reports across Recall NA est. $358Kloss per year
- 12. Solution Platform Recall implemented SAP Business Objects XI 3.0 during 2008. This platform serves as a data repository for the following functional areas within Recall SAAS CRM application (NetSuite CRM) and Peoplesoft: Sales / Sales Management Finance / Audit Commissions / ISV Contracts
- 13. Real World Example
- 14. Customer Risk Assessment Dashboard 14
- 15. Implemented Solution Implemented Solution – Final Cost: $79K Total Estimated Savings (1/2 of current est. hours wasted): $179K Projected Value: $100K p/year 2008-2010 Actual Saving to Date: $326K 15
- 16. Case StudyHealthcare Industry Fortune 100 Pharmacy Benefit Management (PBM) Industry: Healthcare, wholesale distribution
- 17. Issue Addressed Healthcare industry is data rich, but in many cases, information poor
- 18. Key Challenges Identify cost-saving opportunities for clients Facilitate value improvement opportunities Demonstrate innovation, desire for customer satisfaction Create competitive differentiation Extract value from massive amounts of data Provide fast, performance-enabling analysis ?
- 19. Market Pressures Challenges for Plan Sponsors: Reduce healthcare costs Improve health outcomes Every second, $5,169 Is wasted on inefficient pharmacy benefit spending SOURCE: The Wall Street Journal
- 20. PBM Case Study Beyond Scorecard View of KPIs Enables External customers direct access to their data Interactive modeling tool Savings Estimation Distribution Channel mix Drug Allocations Predictive Analytics
- 21. Macro environment Variables Benchmarking industry trends: Clients can monitor their plan performance against key statistics through instant snapshots Benchmark peer groups that clients can use to compare with their plan data. Identify macro trends Pharmaceutical Research: Drugs.com
- 22. Features Savings opportunity by delivery channel Generic vs. Brand Top Drugs Benchmarks Savings Calculator PROTOTYPE
- 23. Summary of Solution “Game-changing BI solution enables transparency in monitoring, analyzing, reporting and decision-making” “…Increases the intelligence that clients have at their fingertips, through a robust toolset that transforms an extensive array of complex data into actionable business insights”
- 24. SpotlightService Industry Service Corporation International (SCI) North America’s most trusted provider of end-of-life arrangements and services. Based in Houston, Texas More than 1,500 Funeral Homes 400 Cemeteries. NYSE symbol “SCI.”
- 25. Project Goals Standardization and growth of business metrics Increase visibility of business drivers throughout the organization Discover trends previously hidden in detailed reporting Optimize the flow of information
- 26. Features Robust and mature deployment of BI Ability to support thousands of users Deep drill down capability Leverages and extends none dashboard BI Integration with 3rd party technologies
- 27. Success Factors Modular iterative approach Extensive requirements / design phase(s) Rapid turnaround of data elements from Data Warehouse Team Flexible to address evolving requirements Design issues discovered & resolved quickly Roll out new functionality in stages Strong support from Senior Management Requirements driven by the business community Strong partnership and collaboration throughout the organization
- 29. Rich tiered dashboard across multiple business segments
- 30. 150+ metrics from 1,000’s of measures
- 31. Interactive application for hands-on data analysis95% of metrics delivered in 1st rollout!
- 32. Takeaways Dashboard applications can add value across the entire organization and beyond. Work with the Business to design functional requirements Leverage BI platform Calculate Quantitative and Qualitative ROI Encourage exceptional User Experience Executive sponsorship is critical
- 34. Intuitive user interface and navigation
- 35. Ability to manage and monitor metrics effortlessly
- 36. Drill down or through for root-cause analysis
- 38. Flexibility as the needs of an organization change
- 39. Security to ensure proper user access
- 40. Scalable for a growing organization
- 42. BENCHMARKING Teri Bean Director, SAP BusinessObjects Center of Excellence July 28, 2010
- 45. Over 20 assessments, including
- 47. Best Run IT
- 48. SAP TCO
- 49. Comparison with industry peers
- 50. Free of charge
- 52. KPI Performance & Value Opportunity
- 55. Enabling SolutionsLearn more at http://benchmarking.sap.com/US
- 56. Questions?
- 57. Polling Question “Would you like to learn more about how you can receive a free benchmarking assessment?"
- 58. Matt Hawkins Solution Architect – Kingfisher Inc Tel: 404.531.4116 Matt.Hawkins@kingfisher.com www.kingfisherinc.com Thank You!
Editor's Notes
- Next, we can determine they types of dashboards needed. Dashboards can be deployed to all users within an organization to align organizations from the executive management team, down through the financial and operational teams to the rest of the organization by providing the right information to the right groups But different users have different needs. But you need to ask the hard questions such as:Who needs to use these dashboards? How many users? How personalized will they need to be? What is the timeliness of the information? How does it integrate with the users’ daily work processes?
- We can demystify the types of dashboards users need by classify dashboards into a few categories, recognizing that in every organization there are different individuals who will benefit from different dashboard types. Operational dashboards - provide information for those who must monitor operations. Here information may be updated through out the day or hour. (Example, a factory worker can monitor quality of production and quickly be alerted to any discrepancies in the production line)Tactical dashboards - provide a view into how an individual is performing. These dashboards provide all the information at hand that an individual may need to stay on target. (Example an account manager who monitors their leads and tracks there performance against their quarterly quota)Strategic Dashboards – provide a high-level overview of how the business or team is performing. May incorporate KPI set my senior management. (Example, a CEO wants to have one view they can look at that will tell them how their business is performing and easily see where there are issues)
- David
- We can demystify the types of dashboards users need by classify dashboards into a few categories, recognizing that in every organization there are different individuals who will benefit from different dashboard types. Operational dashboards - provide information for those who must monitor operations. Here information may be updated through out the day or hour. (Example, a factory worker can monitor quality of production and quickly be alerted to any discrepancies in the production line)Tactical dashboards - provide a view into how an individual is performing. These dashboards provide all the information at hand that an individual may need to stay on target. (Example an account manager who monitors their leads and tracks there performance against their quarterly quota)Strategic Dashboards – provide a high-level overview of how the business or team is performing. May incorporate KPI set my senior management. (Example, a CEO wants to have one view they can look at that will tell them how their business is performing and easily see where there are issues)
- represents a Business Intelligence (BI) and analytics solution that revolutionizes decision-making tools for clients.
- Clients Drive Decision Making
- Peer groups range from industries to geographic regions to population demographics (such as active or retired employees, or Medicare population) to channel management (such as acute drugs received at retail locations, maintenance drugs received at retail locations, home delivery of prescriptions and specialty channels). Data for each benchmark peer group summarizes how the lower 25%, middle 50% and top 25% are performing in each area of pharmacy benefit trend.
- Generic Fill Rate (GFR) savings potential in key drug classes: Interactive savings speedometers show clients their actual GFR based on their plan’s exact data and drug mix. As the user adjusts the slider under the speedometer to model projected savings through a change in drug mix, the dashboard calculates the savings that would be achieved as usage of brands decreases and generic usage increases.Top drug categories: Users see their plan’s top drug categories according to total plan cost, including their actual plan costs in each category and that category’s percentage of overall drug spend. The tool presents an interactive view of top drugs in each category, drug spend per member per month, and the potential to offer clinically equivalent, lower-cost alternatives. Several management strategies are available to help clients ensure appropriate utilization of lower-cost brand and generic drugs.
- Holistic view of businessCultural changePaper reportsGateway to BI
- SAP Business Performance Benchmarking is one of the largest global benchmarking programs, with over 8,500 participants.We offer over 20 business and IT assessments, including Business Intelligence, Best Run IT and SAP Total Cost of Ownership (TCO)Our substantial benchmarking database allows us to compare a company’s performance across multiple dimensions, including company size or industryThe benchmarking process is easy and straightforward: complete an online survey, and after submission you will receive a confidential benchmarking assessment comparing your organization with your peers.You can see a sample output on the right: it includes a summary of the KPI performance, assessment of potential value of closing the gap to top performing companies, recommended improvement strategies, supporting best practices as well as enabling solutions to help you drive your strategyThis strategic service is free of charge to SAP customers and prospectsFor more information please visit benchmarking.sap.com/us