Jackie L. Marker is seeking a position that utilizes her skills in account management, social media, writing, customer service, and recruiting. She has over 5 years of experience in recruiting and program coordination for Ford Motor Company through IBM. Her experience also includes freelance writing and tutoring, account management, and customer service roles. She has a Bachelor's Degree in Creative Writing from Oakland University.

1. Jackie L. Marker
(313) 516-1579, jl.marker@att.net
Objective
I am seeking a position that will allow me to utilize and expand on the skills I have acquired while earning my
Bachelor’s Degree, as well as, from my history of work in account management, social media, writing and
customer service.
Proficiencies
 Microsoft Office® (Excel, Word, PowerPoint, and Outlook)
 Automotive Recruiting (Ford Motor Company)  Microsoft SharePoint
 Technical Recruiting (Ford Motor Company)  Lotus Notes
 Corporate Recruiting (Ford Motor Company)  Citrix®
 Cold-Calling Applicants  Salesforce.com®
 Social Media Marketing  BrassRing (2XB)
 Candidate Sourcing  ILC
 Candidate Profile Screening  Workday®
 Medical Screenings  MCSII®
 Background Checks  Multi-line Switchboard
 Applicant Tracking  Typing 73 WPM
 Corporate Communications  Networking
 Small Business Blogging/Marketing
Professional Experience
IBM Corporation/Ford Motor Company 2015-Present
Program Coordinator (Recruiter I) – Short-Term Contract Employee
US Automotive Program Coordinator working at Ford Motor Company as an IBM contract employee. I
participate at all levels of the recruiting process, from cold-calling candidates to onboarding. I also make sure
that hiring teams and candidates follows Ford Motor Company corporate rules.
I am responsible for scheduling candidates, making sure their profiles and applications are filled out, their travel
is arranged, and arrival is prompt for their interview.
My duties also entailed me making welcome calls to all applicants prior to their scheduled start date, background
variance resolution and medical screenings, and data entry.
I provide onboarding for employees at the leadership level down to internship level.
I utilize my time management and multitasking skills daily while coordinating with candidates and the hiring
teams when scheduling interviews.
I work as a team with my colleagues and third party vendors to ensure that all applicants have been processed
accurately and expediently.

2. Taylor School District May 2015-Nov 2015
Substitute Secretary
 Fill-in for permanently employed secretaries across the district in varying department ranging from
Elementary, Middle and High School, Transportation, Utility, Food Service, Pupil Accounting and
Special Education
 Monitor student medications and Diabetic students at elementary schools
 Process student attendance while substituting in the schools for substitute teachers and process free and
reduced lunch forms using MISTAR
 Type documents for counselors, principals, or assistant principals
 Register new and returning students into the school district
 Monitor sign-ins and sign-outs
 Operate multi-line phone
 Operate secure door system and monitor who comes in and out
 Complete any other tasks assigned by the secretary if they know ahead of time they will be out of the
office
Self Employed 2008-October 2015
Freelance Writer/Tutor
 Assist students in understanding literary texts for English courses
 Writing articles and managing social media platforms for small family-owned companies
 Editing and proofreading papers for students and professionals
 Helping students organize thoughts and ideas for research papers
Heritage Media Group February 2014-November 2014
Account Manager / Receptionist
 Managed customers’ and contractors’ accounts
 Customers’ and contractors’ accounting (accounts payable and receivable) by processing cash, checks,
money orders and credit cards
 Operated computers programmed with accounting software and circulation software to record, store
and analyze information to prepare delivery manifests twice weekly for three papers
 Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes on
newspaper delivery manifests
 Accessed computerized financial information and circulation records to answer general questions as well
as those related to specific customer or carrier accounts
 Calculated, prepared , and issued bills, invoices, account statements, and other financial statements for
subscribers and carriers
 Sales for subscriptions, advertisements, obituaries and announcements
 Followed up on potential sales leads

3.  Composed collection, subscription, and sales follow-up letters
 Assisting customers with creation of classified advertisements, announcements and obituaries
 Placing orders
 Proofreading written material
 Assisting creation of newspaper editions as well as newsletters distributed to local businesses and
schools to attract new carriers and subscribers
 Helped solve customer service issues and complaints
Entertainment Publications April 2011 - August 2011
Intern
 Proofreading and editing materials for publication using MCSII
 Approving and disapproving materials to be published
 Managed customer contracts using Salesorce.com
 Approved/disapproved customer contracts
 Ensured that customer contracts were fulfilled
 Managed prioritization of publishing materials
University of Kentucky July 2009-May 2010
Student Worker
 Customer service in the Student Center Food Court
 Cashiering and counting down the register at the end of the day
 Following proper cooking and sanitation guidelines
PetsMart, Inc September 2006 – December 2008
Dog Groomer
 Built relationships with clients to guarantee return visits
 Tracked pets grooming needs and special requests
 Managed pets medical records
Education
Oakland University – Rochester, MI September 2010 – April 2013
Bachelor of Arts in Creative Writing
Course work has included editing/proofreading skills, working in a multi-disciplinary team, researching and
analyzing diverse topics, delivering concise presentations and reports on my research.

4. References
 Larry Hart, IBM Corporation, 248-390-5357
 Kelley Graves, BroMenn Medical Center-Professional, 309-825-1987
 Susan Laine, Heritage Media—Professional, 313-506-3337