1. Shani Bennett
25 Ravine Ave (585)360-2233
Rochester, New York 14613 shani_bennett@yahoo.com
Objective: I am seeking a Position within an organization in the field of customer service
where I can utilize my skills and talents.
Employment History:
Teletech 10/2012- 04/2013
Customer Service at Home Agent
• Answered inbound calls and provided information to customers concerning electronic
products.
• Provided assistance to customer regarding purchases, returns and protection plans.
• Scheduled in home services for customers.
• Placed out bound calls to follow-up with customers.
Rochester City School District Rochester, NY
Intern 8/2006-12/2008
• Assisted teachers in preparing lessons plans and delivering instructions to students.
• Implemented individual and small group activities based on differentiated learning
principles to ensure all students learning needs are met.
• Conducted various assessments with students to gain information about their individual
academics capabilities.
Rochester Public Library Rochester, NY
Intern 6/2004-8/2004
• Coordinated the accelerated reading summer program for children.
• Conducted literacy test to monitor participants reading progress.
• Implemented activities and Ideas to enhance the effectiveness of the program.
SUNY Brockport College Brockport, NY
Student Aide 8/2002-5/2003
• Filed financial records for the athletic department.
• Organized and passed out employees checks.
• Performed receptionist duties such as, answering phone calls and taking messages.
Monroe Community College Rochester, NY
Librarian Assistant 9/1999-8/2001
• Shelved and organized library books and magazines.
• Checked books in and out using a computer scanner.
• Answered phone calls and filed library material.
• Assisted in training new employees.

2. EDUCATION:
Troy University Troy, AL
M.S. Post Secondary Education 3/2008-
Present
Nazareth College Rochester, NY
Completed 30 Credits 12/2007
M.S. Inclusive Education
SUNY Brockport College Rochester, NY
B.S. Psychology 12/2004
Monroe Community College Rochester, NY
A.S. Liberal Arts 5/2001
Benjamin Franklin High school Rochester, NY
Diploma 6/1998
ATRIBUTES:
• Hard worker and dependable.
• Self motivated and have a positive attitude and outlook on life.
• Keep my commitments, both large and small.
• Show concern and empathy for the needs of others.