Shani Bennett is seeking a customer service position where she can utilize her skills. She has over 10 years of experience in customer service, education, and library roles. Her experience includes answering customer calls, providing assistance on purchases and returns, scheduling home services, assisting teachers, implementing literacy programs, and filing records. She has a B.S. in Psychology and is currently pursuing an M.S. in Post Secondary Education.

1. Shani Bennett
25 Ravine Ave (585)360-2233
Rochester, New York 14613 shani_bennett@yahoo.com
Objective: I am seeking a Position within an organization in the field of customer service
where I can utilize my skills and talents.
Employment History:
Teletech 10/2012- 04/2013
Customer Service at Home Agent
• Answered inbound calls and provided information to customers concerning electronic
products.
• Provided assistance to customer regarding purchases, returns and protection plans.
• Scheduled in home services for customers.
• Placed out bound calls to follow-up with customers.
Rochester City School District Rochester, NY
Intern 8/2006-12/2008
• Assisted teachers in preparing lessons plans and delivering instructions to students.
• Implemented individual and small group activities based on differentiated learning
principles to ensure all students learning needs are met.
• Conducted various assessments with students to gain information about their individual
academics capabilities.
Rochester Public Library Rochester, NY
Intern 6/2004-8/2004
• Coordinated the accelerated reading summer program for children.
• Conducted literacy test to monitor participants reading progress.
• Implemented activities and Ideas to enhance the effectiveness of the program.
SUNY Brockport College Brockport, NY
Student Aide 8/2002-5/2003
• Filed financial records for the athletic department.
• Organized and passed out employees checks.
• Performed receptionist duties such as, answering phone calls and taking messages.
Monroe Community College Rochester, NY
Librarian Assistant 9/1999-8/2001
• Shelved and organized library books and magazines.
• Checked books in and out using a computer scanner.
• Answered phone calls and filed library material.
• Assisted in training new employees.

2. EDUCATION:
Troy University Troy, AL
M.S. Post Secondary Education 3/2008-
Present
Nazareth College Rochester, NY
Completed 30 Credits 12/2007
M.S. Inclusive Education
SUNY Brockport College Rochester, NY
B.S. Psychology 12/2004
Monroe Community College Rochester, NY
A.S. Liberal Arts 5/2001
Benjamin Franklin High school Rochester, NY
Diploma 6/1998
ATRIBUTES:
• Hard worker and dependable.
• Self motivated and have a positive attitude and outlook on life.
• Keep my commitments, both large and small.
• Show concern and empathy for the needs of others.