Robin Anderson is seeking a position applying her experience in claims processing, customer service, and office administration. She has over 15 years of experience in medical claims processing, supervising staff, and providing direct patient care as a licensed practical nurse. Her resume highlights her strengths in team building, customer service, and using systems like Citrix and Microsoft Office.

1. Robin Anderson
3700 Morse Avenue #15, Sacramento, CA 95821 (502) 381-7565 nurserlg@yahoo.com
OBJECTIVE
Position where experience and knowledge of claims processing and customer service may
be fully applied. Seeking employment affording opportunities for continuing professional
challenge and personal growth.
SUMMARY
• Results oriented professional with proven strengths in medical claims processing, office
administration, direct patient care, team building and superior customer service. Health
care facility management experience.
• Readily establish positive, professional rapport among senior decision makers, co-
workers, labs, patients and their family members.
• Knowledge of medical terminology and medical coding.
• Proficient in CITRIX, MS Pro, Word and Outlook.
EXPERIENCE
• Directed health care benefits and annual enrollment administration for five client
companies, including Kellogg, Meyers, HSBC, Ernst and Young (several thousand
employees). Counseled client management and personnel on health/benefits options.
• Reviewed UB82 and HCFA 1500 claims for accuracy and completeness. Assigned
ICD-9 and CPT medical coding.
• Supervised and trained team of up to 45 processors. Reviewed work for completion.
Evaluated staff; counseled on areas requiring improvement.
• Directly accountable for patient care, business operations and administration for a
personal care 63-bed facility. Recruited, trained and mentored staff.
• As Licensed Practical Nurse, charge nurse and travel nurse, provided full spectrum of
nursing services in frequently changing environments.
• Assessed, investigated and resolved client/patient issues, problems and complaints.
• Promoted to House Supervisor from Floor Nurse, Charge Nurse, Unit Manager and Unit
Supervisor (Kindred Health Care).
• Promoted to Claims Supervisor from Claims Processor (Blue Cross-Blue Shield).
• Provided diversity of administrative and clerical support. Used computers to produce
correspondence, forms and reports. Maintained confidential records, files and logs.
• As auditor, conducted inventories for medical, retail and general business companies.
Collaborated with management. Prepared and submitted inventory reports.
CHRONOLOGY
Caregiver. Visiting Angels and Home Instead. 2014 – 2015
Customer Service Representative. Aon Hewitt, Lincolnshire, IL. 2013 – 2014
Caregiver. Eve Assisted Living, Hindsdale, IL. 2013 – 2014
Driver. C.R. England, Salt Lake City, UT and Transport America, Egan, MN. 2012 –2013
Expert Auditor. RGIS, Bloomington Normal, IL. 2010 – 2012
Licensed Practical Nurse/Travel Nurse. 24 Hour Care, Minneapolis, MN and Select
Nursing, Louisville, KY, MN, NB, SD, TX. 2005 – 2010
House Supervisor. Kindred Health Care, 1994 – 2005
Administrator. Colonial House of Shepherdsville, Shepherdsville, KY. 1999 – 2001
(concurrent with above position)
Claims Process Supervisor. Blue Cross-Blue Shield, Louisville, KY. 1982 - 1986
EDUCATION
• Licensed Practical Nurse. Spencerian College, Louisville, KY.
• Class A Operator's License with Tankers and Hazmat endorsements. CR England Driving
School.
• Electronic Engineering. Kentucky College of Technology.

2. Robin Anderson
3700 Morse Avenue #15, Sacramento, CA 95821 (502) 381-7565 nurserlg@yahoo.com
Dear Prospective Employer:
Please accept this cover letter and accompanying resume as my expressed interest in
and application for a position with your firm. I possess demonstrated strengths in
medical claims processing, office administration, project management, direct patient
care, staff supervision and training gained from challenging and fulfilling employments,
nd studies leading to my Licensed Practical Nurse certification. I am recognized by all
who have worked with me for technical mastery, efficiency and dedication to service,
problem resolution and follow-through.
My skills are summarized in the enclosed resume. Additionally, I would bring to your
company initiative, a strong work ethic and the desire to attain consistent, optimum
results. I believe I would make immediate and significant contributions to your
organization.
I am interested in meeting with you to discuss ways in which I may serve your company.
Please contact me if you have any questions regarding my background or to arrange an
interview.
Thank you for reviewing my resume and for your anticipated response.
Sincerely,
Robin Anderson
Enclosure: Resume