1. Mr Karan Singh Sahota
12, Stamford Close, Southall, Middlesex, UB1 3QE
DOB 29/10/1989
07598371474 • karansahota@hotmail.com
Personal Statement
A confident, self – motivated highly numerate individual who communicates well and has excellent
Customer Service and Sales skills. Experienced to working to tight deadlines under high pressure
and achieving targets.
Friendly and approachable with excellent interpersonal and professional skills.
Work Experience
New and Used Car Sales Executive, Nissan Slough and Nissan Shepperton
(February 2015 – Present)
• Selling new and used cars to customer's.
• Delivering excellent customer service whilst qualifying customer's to establish the right
product.
• Negotiating sales price of vehicles
• Produce finance quotes for customer's whilst working out interest rates and negotiating
quotes.
• Make sure that all cars were prepared on an agreed collection time and update customer's on
delivery dates.
• Completing all administration paperwork prior to collection of vehicle's and any necessary
paperwork for after.
• Keeping in regular contact with customers to ensure a secure relationship for any possible
future sales.
• Organise the local compound with all new and used cars to make sure they were easily
accessible.
• Experience in various finance software, like RCI Finance and Blackhorse
• Experience in using Kerridge system.
New and Used Car Sales Executive, Chiswick Honda, Chiswick
(October 2013 – February 2015)
• Selling new and used cars to customers
• Delivering excellent customer service whilst qualifying customers to find the right car
• Negotiate sales price of vehicles, including part exchange
• Negotiate any finance, if applicable
• Make sure all new cars were registered at relevant dates and giving accurate delivery times
for new cars.
• Complete all paperwork and hand over the car all delivering excellent customer service
• Average CSI – 98% of customers being completely satisfied
• Experience in ADP system and HondaCom
• Motability accredited.
Used Car Sales Executive, Dees of Wimbledon, Ford dealership, Wimbledon
(February 2013 to July 2013)
• Selling used cars to customers
• Discussing customers’ needs and advise them on the most suitable vehicle
• Arrange test drives with customers
• Negotiate sales price of vehicles, including any part exchanges
• Work out Finance arrangements so the customer is satisfied with the repayments, if finance is

2. needed
• Highlight and upsell additional products to customers, such as Warranty or Service Plans
• Make sure the vehicle purchased has relevant documents, such as Service history, latest
MOT and Log book
• Complete associated paperwork and pre delivery inspections on the vehicle
• Make sure the customer is completely satisfied with the service by providing a follow up call
• Sold on average 15 cars per month
• Experience in the Ebbon Dacs system and Motorclean system
Retail/Sales Associate, Creative Curtains, Southall, West London
(January 2012 to February 2013)
• Up selling curtain packages to customers who visited the showroom
• Up selling all associated products to curtains eg cushions, duvet covers and floorings
• Booked appointments using Microsoft Excel
• Cash handling and Credit management
• Fitted curtains and accessories
• Responsible for driving transit van to customer location
Customer Service Representative, Enterprise Rent A Car, Heathrow Airport
(December 2010 to December 2011)
• Car rental services to customers and exceeding the customer’s expectation by providing
excellent customer service.
• Up Selling products to customers – e.g insurance, fuel and upgrading cars for customers
• Excellent knowledge of cars
• Heathrow Branch is the biggest branch outside of the USA with a fleet of around 1000 cars.
• Gained excellent Customer Service and Sales skills in a professional environment.
Achievements
• Top 5 sales person within all the branches in the UK for 5 months consecutively
• Heavily involved in customer service where my branch achieved goal of 93% of customers
were completely satisfied with the service provided – this was a milestone in the company
Customer Care Officer, Air France, Wembley
(June 2010 to September 2010) – 3 month contract
• Investigated customer claims and replying within the Service Level Agreements.
• Verbally communicating with customers negotiating financial claims.
• Maintaining and updating the administration system when dealing with claims.
• Experience gained in software , Codeco, Valbonne, Microsoft Word and Excel.
• Gained Administration skills and data entry skills.
Education
Nottingham Trent University, Nottingham
2009 to 2010
Successfully completed 1st year in Financial Mathematics.
Halesowen College, Halesowen, West Midlands - 2006 to 2008
A Levels:
Mathematics - B
Statistics - B
ICT - C

3. Certificate in Financial Services - B
Dormston School, Wolverhampton - 2004 to 2006
9 GCSEs at grades A* - C including, Mathematics at grade A, Double English at grade BB and
Science at grade C.
Key Skills
 High level of computer literacy
 Typing speed of 80 words a minute
 Advanced level skills in Microsoft Word, PowerPoint, Excel and Access
 Can work in a team or individually.
 High skill level of Mathematics and Statistics
 Excellent communication skills, both written and oral.
 Excellent Customer Service skills
 Excellent Sales skills
 Fluent in English and Punjabi
 Full valid and clean Driving Licence
Hobbies & Interests
I play sports regularly, especially football and cricket. I am a member of the local pool hall, where I
play snooker and pool regularly. At university, I helped organised a local student night and my core
responsibility was to sell tickets to the students. Music is a big part of my life, and I love to go to local
nights out to socialise.
References
References are available on request.