SlideShare a Scribd company logo
Digital drives online and in-store sales 
in Belgium 
Annik Vandendriessche, Google Industry Manager Retail 
2 Dec 2014
2020
THE NEXT 5 BN 
consumers expected to come online over next 5 years 
2014 World 
Population 
7 BILLION 
2014 Internet 
Population 
2 BILLION
ENABLER: Hyper-acceleration of technology 
Since 2006 
Global bandwidth 
usage increased 
12x 2020 
Will grow 
another 12x
505b0nB cno ncnoencnteedc ‘ttehdin g“sT’ HarIeN oGnS t”h ebiry w 2a0y20
Augmented reality - Buy on the fly
2014
A fundamental shift has happened 
with consumers - multi-screen 
connected world
Smartphones strongly influence online and 
in-store sales - their effect will only increase 
MOBILE COMMERCE MATTERS
Full Value of Mobile 
mCommerce 
App download 
& in-app 
purchases 
In-store 
Call 
Cross-device
Also in Belgium, Smartphones are always-on , 
always with us 
25% 
of all queries 
are on Mobile 
40%* 
use smartphones 
*Consumer barometer 2014
But many Belgian businesses are still under-serving 
this shift in consumer behaviour
SO WHAT? 
Market to people, not devices
30% purchase online, Belgian is still lacking 
behind in ecommerce
Electronics and fashion still the most popular 
retail categories bought online 
Where did you make purchase? - Online by category
Highest Belgian income demographics spent 
larger share of their total shopping baskets 
online
Role of digital goes far beyond ecommerce - 
27% in-store purchases are influenced by 
online research
46% of people in Belgium who researched 
online bought online, while 43% of them 
completed purchase in-store
Searches become increasingly product-focused 
when a user is in or near a store 
90% of 
smartphone users 
conducted pre-shopping 
activities before going 
to the store 
Likelihood that a search is 
product-related when a 
user is in-store 
for key product category 
searches when a user is in-store 
Everywhere 
else 
Near 
store 
In store 
2 
1.5 
1 
0.5 
Product searches (indexed) 
+86% 
+800% 
Google Internal Data, Jan 2014
10% of people who researched in-store 
purchased the product on-line
Online consumer behaviour in Belgium along 
the full online and in-store purchase funnel
Not suprisingly, higher income demographics 
are most active in online research
On-line is where most people hear about new 
products first
SO WHAT? 
Be where consumer is - Invest in digital assets 
and communication to protect and drive both 
online and in-store sales 
“The power of 
eCommerce extends far 
beyond the keyboard 
and onto the sales floor. 
Every $1 spent online 
influences $5.77 spent 
in the store” 
— Terry Lundgren, CEO 
Typical paths to purchase 
At 
home 
On the 
go 
At the 
store
IT IS NOT TOO LATE TO BE EARLY! 
I
HOW GOOGLE CAN HELP 
I 
annikv@google.com
Thank You!

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GOOGLE - Annik Vandendriessche, Industry Retail Manager

  • 1. Digital drives online and in-store sales in Belgium Annik Vandendriessche, Google Industry Manager Retail 2 Dec 2014
  • 3. THE NEXT 5 BN consumers expected to come online over next 5 years 2014 World Population 7 BILLION 2014 Internet Population 2 BILLION
  • 4. ENABLER: Hyper-acceleration of technology Since 2006 Global bandwidth usage increased 12x 2020 Will grow another 12x
  • 5. 505b0nB cno ncnoencnteedc ‘ttehdin g“sT’ HarIeN oGnS t”h ebiry w 2a0y20
  • 6. Augmented reality - Buy on the fly
  • 8. A fundamental shift has happened with consumers - multi-screen connected world
  • 9. Smartphones strongly influence online and in-store sales - their effect will only increase MOBILE COMMERCE MATTERS
  • 10. Full Value of Mobile mCommerce App download & in-app purchases In-store Call Cross-device
  • 11. Also in Belgium, Smartphones are always-on , always with us 25% of all queries are on Mobile 40%* use smartphones *Consumer barometer 2014
  • 12. But many Belgian businesses are still under-serving this shift in consumer behaviour
  • 13. SO WHAT? Market to people, not devices
  • 14. 30% purchase online, Belgian is still lacking behind in ecommerce
  • 15. Electronics and fashion still the most popular retail categories bought online Where did you make purchase? - Online by category
  • 16. Highest Belgian income demographics spent larger share of their total shopping baskets online
  • 17. Role of digital goes far beyond ecommerce - 27% in-store purchases are influenced by online research
  • 18. 46% of people in Belgium who researched online bought online, while 43% of them completed purchase in-store
  • 19. Searches become increasingly product-focused when a user is in or near a store 90% of smartphone users conducted pre-shopping activities before going to the store Likelihood that a search is product-related when a user is in-store for key product category searches when a user is in-store Everywhere else Near store In store 2 1.5 1 0.5 Product searches (indexed) +86% +800% Google Internal Data, Jan 2014
  • 20. 10% of people who researched in-store purchased the product on-line
  • 21. Online consumer behaviour in Belgium along the full online and in-store purchase funnel
  • 22. Not suprisingly, higher income demographics are most active in online research
  • 23. On-line is where most people hear about new products first
  • 24. SO WHAT? Be where consumer is - Invest in digital assets and communication to protect and drive both online and in-store sales “The power of eCommerce extends far beyond the keyboard and onto the sales floor. Every $1 spent online influences $5.77 spent in the store” — Terry Lundgren, CEO Typical paths to purchase At home On the go At the store
  • 25. IT IS NOT TOO LATE TO BE EARLY! I
  • 26. HOW GOOGLE CAN HELP I annikv@google.com