1. Megan Maclean-Tuckett
George Roberts Hall, Townsville, QLD 4811
0434 204 243
megan.macleantuckett@my.jcu.edu
D.O.B: 12/05/1996
EMPLOYMENTHISTORY
 McDonalds Woree Cairns,QLD
February2011– July2015
CustomerService
Responsibilities and achievements:
- Regularrestockandrefill of products
- Assistingcustomersinorderingmeals,cashieringandassemblingordersfordrive through
and frontcounter
- Employingsafe andhonestmoneyhandlingtechniques
- Maximisingstore revenue byemploying effectiveupsellingtechniques
- Appropriate handlingof customercomplaints
- OfferedamanagementpositionwhichIunfortunatelyhadtodecline due tomystudiesin
Townsville
-Duringmyyearsworkingat McDonalds,I acquiredexceptional customerservice skills.
Almostevery-dayIhadto helpcustomersindifferentsituations,some goodandsome bad.I
became efficientat solvingproblemsand findingwaystoimprove the customersoverall
experience atourrestaurant.
SKILLS AND ATTRIBUTES
 RSA (completedin2015)
 FirstAidand CPR trainingisup-to-date (itisarequirementof mydegree thatIkeepbothof
these updated)
 Customerservice- throughoutmypreviousemploymentIhave learntavast range of skills,
specificallyregardingcustomerservice.Iamconfident inmyinteractionswithcustomers,
and provide themwiththe upmostrespect.Iamdedicatedtoprovidingeachandevery
customerwiththe highest possible qualityof service.
 Communication- Ihave highlydevelopedcommunicationskillsgainedthroughoutmytime at
McDonalds, and especiallyduringmyyearexchange toGermanyin2014. Duringthe year
abroad inGermany I livedwithacouple of Germanfamiliesandwentto a Germanhigh-
school.I wenttoGermanywithabsolutelynolanguage skillsandsuccessfullylearnttospeak
the language fluentlybythe endof myexchange.Imade so manymulticultural friends
duringmy time inGermanyandalso gainedanumberof life skillsparticularlyregarding
communication,empathy,patience andresilience. Iamcurrentlycompetentinspeaking,

2. readingandwritinginthe German language.
 ThroughoutmypreviousemploymentIhave beensufficientlywelltrainedinsafe and
responsible moneyhandling,andhave beentrainedtocarryout a numberof register/till
proceduresin accordance withcompanypolicy.
 I am an honestandhard workingperson.Everytaskthat I am confrontedwithIwill
complete withenthusiasm,andtothe bestof myability.Ipride myself onmystrongwork
ethic,andmy determinationtocomplete anyset task.
 I am verygoodat followingprocedures,andIam a quicklearner.Igratefullyaccept
constructive criticismandamquite willingtoadaptto change.
 I am a neat and well-presented individual,andamaccustomedtowearingandmaintaining
an appropriate andrespectable uniform.

 I work extremelywell inteams,howeverIamalsoconfidentworkingalone ontasks.
 I workwell underpressure,andIfeel thatIam able to manage stressful situationswell.
EDUCATION
 I successfullycompletedmysecondary school educationatSt.Mary’s CatholicCollegein
Cairns,where IreceivedanOPresultof 4.
 I alsoreceivedthe 2013
 I am currentlystudyingaBachelor of VeterinaryScienceatJamesCookUniversity,
Townsville.Mycurrent GPA is 6.08 (highestbeing7). A full academictranscriptmaybe
provideduponrequest.
REFERENCES- May be provideduponrequest.
AVAILABILITIES
Due to my placementsatthe beginning of thisChristmasbreak,Iwill be available fromthe 12th
December2016 onwards.
From the 13th
Februaryonwards,asI am a full time student, Iwouldonlybe availableforacasual
position.We candiscussmyavailabilitiesfurthernextyearwhenIhave an ideaof whatmy
Timetable lookslike.
I will alsobe available toworkoverthe coming semesterbreaks.
ACHIEVEMENTS
 2013 McDonaldsWoree CrewPersonof the Year
 2014 Rotary YouthExchange

3. ATTACHMENTS
 2015-2016 AcademicRecord
 Letterof Reference frompastManager(McDonalds)
 Letterof reference forworkexperience supervisor
 FirstAid and CPR Certificates