Kumar Siddharth is seeking a job that allows him to learn new technologies and apply them to improve business. He has a BCA from Lovely Professional University with a 68.2% score. His skills include programming languages like C, C++, HTML, and databases like MySQL. He has internship experience in ASP.NET and C# web development. His projects include a URL management system and Park n Go Android app. Currently he works at Concentrix in customer operations, handling 550 inquiries per week and receiving high satisfaction ratings.

1. CIRRICULUM VITAE
KUMAR SIDDHARTH
44 ADARSHCOLONY
Kidawipuri
Patna 800001
Sahays009@outlook.com
+919876634909
+919821430383
Objective
· To give best of my technical and professional skills. Looking employment with a company that
offers me a consistency and positive atmosphere to learn new technologies and implement them
for betterment of business.
EDUCATIONAL QUALIFICATION
DEGREE INSTITUTE /COLLEGE YEAR CGPA/PERCENTAGE
BCA LOVELY PROFESIONAL
UNIVERSITY
2016 68.2%
HSC PATNA HIGH SCHOOL 2011 66.8 %
SSC LOYOLA HIGH SCHOOL 2009 68.6 %
SKILLS & ABILITES
TECHNICAL
· OPERATING SYSTEMS: Windows, MAC, MS-DOS.
· LANGUAGES: C, C++, HTML, VISUAL BASICS.
· DATABASES: MYSQL
· MS OFFICE

2. INTERNSHIPS
· MICROSOFT TECHNOLOGY ASSOCIATE, from 15th June 2015 to 15th July 2015.
· DETAIL: Done training in ASP.NET with C# for the development of web application.
PROJECTS UNDERTAKEN
· PROJECT NAME : URL MANAGEMENT SYSTEM
· OBJECTIVE : To maintain the URLs on the Portal
· DESCRIPTION: The portal is all about sharing the links or URLs with the community which
affects both community and the owner, you can also share commercial links that you want, like
offers, discounts etc.
· LANGUAGES USED : C#,ASP.NET WITH MVC and SQL SERVER MANAGEMENT
STUDIO
· PROJECT NAME : Park n Go, Android Application
· OBJECTIVE: To provide a parking assistant.
· DESCRIPTION: The application works as a parking assistant to the person who finds
difficulty in getting the location of their vehicle in parking lot.
· LANGUAGES USED: JAVA, XML, ANDROID.
EXPERIENCE
· At Present working with CONCENTRIX as Practitioner (Band 3) for Amazon.IN Voice
Process and looking after Customer Operations and workflow
· Handle customer inquiries, complaints, billing questions and payment extension/service
requests. Calm angry callers, repair trust, locate resources for problem resolution and design
best-option solutions. Interface daily with internal partners in accounting, field services, new
business, operations and consumer affairs divisions.
· An unwavering commitment to customer service, with the ability to build productive
relationships, resolve complex issues and win customer loyalty.
· Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively,
and use tact and diplomacy to find common ground and achieve win-win outcomes.
KeyAccomplishments
· Managed a high-volume workload within a deadline-driven environment. Resolved an average
of 550 inquiries in any given week and consistently met performance benchmarks in all areas
(speed, accuracy, volume).

3. · Helped company attain the highest customer service ratings (as determined by external
auditors) -- earned 100% marks in all categories including communication skills, listening
skills, problem resolution and politeness.
· Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer
focus and dependability in performance evaluations.
·Completed voluntary customer service training to learn ways to enhance customer satisfaction
and improve productivity
SKILLS
Skill Name Skill Level Last Used/Experience
Customer Service Expert Currently used/4 Months
Call Center
Service Operations
Expert Currently used/4 Months
Dispute Resolution Expert Currently used/4 Months
Data Entry Expert Currently used/4 Months
Multiline Phone Use Expert Currently used/4 Months
MS Word, Excel and Access Expert Currently used/3 Years
EDUCATION
Completed five 4-hour modules of customer service training. Topics included how to:
· Greet transfer and hold calls
· Build rapport, listen, clarify and manage conversational flow
· Manage upset customers, conflicts and challenging situations
· Deliver outstanding service, exceed expectations and build long-term loyalty
· Work in teams and in a self-directed environment
Additional Information
· Willing to relocate
·Willing to travel up to 25% of the time

4. CO-CURRICURAL ACTIVITES
· Worked as Organizer in LPU GLOBAL OPEN FEST (YOUTH VIBE 2014) for the event of
Table Tennis
· Worked as Venue Head in LPU GLOBAL OPEN FEST (YOUTH VIBE 2015) for the event of
Table Tennis
· Participated in : 1) Inter School Table Tennis Competition
2) Inter School Painting Competition
AWARDS AND HONORS
· Got campus placement in CONCENTRIX
· Awarded First prize in Interschool Table Tennis competition
· Honored as House Captain from 2006 to 2009.
· Honored as Lead boy in School Band.
CERTIFICATIONS
 AMCAT Certified Collections Specialist
Aspiring Minds, License 3387000-197
Starting April 2016
 AMCAT Certified Channel Sales Professional
Aspiring Minds, License 3387000-195
Starting April 2016
 AMCAT Certified Customer Service Specialist
Aspiring Minds, License 3387000-210
Starting April 2016
LANGUAGES KNOWN
· English
· Hindi
· Punjabi
· Other regional languages

5. HOBBIES
· Listening Music
· Playing Table Tennis
· Cooking
· Gym
PERSONAL DETAILS
· Mother’s Name: Mrs. Sanjukta Sahay
· Father’s Name : Mr. Shailendra Kishore Sahay
· Date of Birth : 9th October 1992
· Gender : Male
REFRENCES
References will be given on request