With C-zentrix cloud Call Center Solution, oversee client collaborations across all channels — telephone, message informing, email, web, visit and virtual entertainment — through a bound together stage that can be gotten to from anyplace.
A contact center solution is a client care arrangement empowering clients to move flawlessly between contact channels while getting support. This is potential on account of committed call center like Brilliant Example.
The document describes a CRM solution called CRM Powered by S.O.D. that is presented by Secure Online Desktop and Gruppo Tecnocontrol. The CRM solution provides a flexible tool to support inbound and outbound calls for businesses. It offers benefits such as no setup costs, independent call management, list loading, recording of verbal orders, and discounted VoIP rates. Gruppo Tecnocontrol relies on Secure Online Desktop's cloud computing services and chooses their CRM solution to better connect with affiliates and agencies.
Cloopen provides cloud contact center software called 7moor CC. 7moor CC offers integrated capabilities like multichannel support, ticketing, chatbots, and reporting to help companies improve customer interactions and agent productivity. It has advantages like mobile apps, massive pre-formatted question/answers for chatbots, and real-time monitoring. Companies in different industries like Didi use 7moor CC. Choosing 7moor CC provides a cost-efficient contact center solution with 8+ years of experience behind it.
Ytel is a leading provider of cloud-based communications solutions for businesses, with its own network built from the ground up. It strives to provide customers with the highest quality of service and reliability through its network that manages over 10 billion interactions annually. Ytel's solutions are powered by its cloud-based network and include contact center software, APIs to integrate communications needs, and applications to customize solutions for businesses.
Businesses are now moving to the cloud. With remote working in trend, companies have ditched on-premise setup and migrated to cloud-hosted solutions. Let's take a look at the differences between On-Premise and Cloud Hosted Call Center.
The document discusses FleCX, a cloud-based contact center platform that allows agents to work from anywhere. It offers omnichannel capabilities, workflow automation, reporting and analytics tools, and security features to help companies improve customer experiences and agent productivity regardless of location. Setup is quick with no coding required through either a self-service or professional services option.
A contact center solution is a client care arrangement empowering clients to move flawlessly between contact channels while getting support. This is potential on account of committed call center like Brilliant Example.
The document describes a CRM solution called CRM Powered by S.O.D. that is presented by Secure Online Desktop and Gruppo Tecnocontrol. The CRM solution provides a flexible tool to support inbound and outbound calls for businesses. It offers benefits such as no setup costs, independent call management, list loading, recording of verbal orders, and discounted VoIP rates. Gruppo Tecnocontrol relies on Secure Online Desktop's cloud computing services and chooses their CRM solution to better connect with affiliates and agencies.
Cloopen provides cloud contact center software called 7moor CC. 7moor CC offers integrated capabilities like multichannel support, ticketing, chatbots, and reporting to help companies improve customer interactions and agent productivity. It has advantages like mobile apps, massive pre-formatted question/answers for chatbots, and real-time monitoring. Companies in different industries like Didi use 7moor CC. Choosing 7moor CC provides a cost-efficient contact center solution with 8+ years of experience behind it.
Ytel is a leading provider of cloud-based communications solutions for businesses, with its own network built from the ground up. It strives to provide customers with the highest quality of service and reliability through its network that manages over 10 billion interactions annually. Ytel's solutions are powered by its cloud-based network and include contact center software, APIs to integrate communications needs, and applications to customize solutions for businesses.
Businesses are now moving to the cloud. With remote working in trend, companies have ditched on-premise setup and migrated to cloud-hosted solutions. Let's take a look at the differences between On-Premise and Cloud Hosted Call Center.
The document discusses FleCX, a cloud-based contact center platform that allows agents to work from anywhere. It offers omnichannel capabilities, workflow automation, reporting and analytics tools, and security features to help companies improve customer experiences and agent productivity regardless of location. Setup is quick with no coding required through either a self-service or professional services option.
Siebel CRM Call Center On Demand (COD) is Oracle's pre-integrated hosted call center solution that enables companies to deploy a contact center for customer service and sales without the traditional cost and complexity. It is a subscription-based platform that provides automated call distribution, interactive voice response, computer telephony integration with CRM applications, and supervisor, recording, and monitoring capabilities. Companies can reduce capital and per-call costs, eliminate telecommunications complexity, and rapidly deploy call center features through Siebel CRM COD's pre-built integrations with Oracle, PeopleSoft, and Siebel applications.
Techseed provides cutting edge communication technologies and customized solutions to help small and medium-sized businesses maximize productivity and reduce costs. They offer hosted PBX and VoIP phone systems, SIP trunking, virtual auto attendants, unified communications, and API integrations. Techseed's reliable and scalable cloud-based platforms are easy to use, feature-rich, and future-proof.
ICT eGuide: Switching to cloud phones and UCaaSNiamh Hughes
Business communications systems are not just evolving, they’re being revolutionised. This guide highlights how hosted, cloud based telephony and unified communications systems offers your business competitive edge, streamlining and joining-up communications across devices. Equipping your team with the best communications tools will assist collaboration, operational flexibility, efficiency and productivity, ultimately enhancing client service levels.
Get ahead – or risk being left behind
More than half of Top 100 firms have either recently delivered or are underway with projects to implement key “foundation” technologies, demonstrating how critical IT has become to the sector. PWC Law Firms Survey Report 2019.
Work from home made easy with *astTECS Cloud telephony*astTECS
*astTECS Cloud Contact Center Solution with work from home option is a robust platform for all sizes of business that enables sales and support team to work from anywhere with utmost effectiveness. Fast and easy deployment. Easy manageable for remote or distributed workers.
Crosscode Customer Interaction Management (CIM) Suite Datasheetacuser30
Datasheet on the Crosscode Customer Interaction Management Suite (CMIS), which is a full featured contact center platform from Crosscode. Its a one of its kind end-to-end platform capable of inbound, outbound or blended operations.
Has built in IVR, ACD, queue management, dialer - preview, predictive, manual & blaster, QC & voice logger, reporting engine.
IS used across healthcare, automobile, retail, manufacturing, banking in various forms & modes.
Reach us at enquiry@crosscode.in with the subject line "Call Center platform"
How to start your own virtual call center businessPoncela
This document provides information on various virtual call center and customer service software solutions, including Amazon Connect, Zent.io, Talkdesk, 8x8, Yay, Voipstudio, Zoho, Jabra, Twilio, Asterisk, Virtualpbx, Digium, Frontlinecallcenter, Dixa, Ringcentral, Bitrix24, Nectardesk, Callonthego, Callrail, Aircall, Taskus, and Raulponcela.com. Each service offers features for setting up a virtual call center without needing your own infrastructure or for integrating phone systems into existing workflows and applications.
Hosted Voice Exchange - High Def Telephony For Growth You ControlSolution Telecom
HVX is a cloud-based phone system that provides businesses with PBX functionality without on-site hardware. Key features include call management tools, mobility solutions, call recording, auto attendants, and CRM integration. The system offers flexibility, cost savings, and increased productivity through features like the HVX portal, toolbar, and handsets.
C-Zentrix is one among the leading companies providing Contact Centre Software and Enterprise Solutions with a difference.
Our Products and Services are extensively used for Predictive Dialing, Inbound / Outbound telephone calls, Interactive Voice Response (IVR), Voice Logging, IP-PBX, Voice Commerce and Customer Relationship Management (CRM) applications.
Flexible call center solutions including CCPro for call management, Desktop Assistant, and CCView for call monitoring. The document also describes solutions for call recording (CCRecord Pro), IVR (CCIVR and CCasrIVR with speech recognition), conference calling, voice mail notification, softphones, and call accounting (CCAccounting). Professional services include CRM integration, webinars, and remote installation support.
Is your contact center solution entering its end of life stage? Are you faced with budget constraints and are worried about making another massive investment to upgrade your solution?
Contact centers based in the cloud are a cost-effective way to mitigate your investment. With cloud-based solutions, you can continue to use your existing hardware while layering in new features at the network level. You can also seamlessly add in tools like Skype, Google, SIP, and Salesforce. Not only do these solutions make your life easier by managing everything from one place, but it also inherently enables a virtual workforce and provides an effective business continuity solution.
Connect First Company Information CatalogConnect First
Find out what makes Connect First the best solution for your contact center.
Connect First is a leading cloud contact center infrastructure provider that focuses on exceptional customer experiences and rock-solid reliability. Connect First’s robust platform is designed and supported by a team of highly experienced engineers, architects and business analysts, in addition to being backed with award-winning, in-house customer support.
CZ Helpdesk CRM is a multi-channel customer support ticketing system that allows customers to submit tickets via various channels like voice, email, SMS, social media, or chat. The system automatically generates ticket numbers and assigns tickets to departments or agents. It also monitors all queries and complaints to ensure none go unattended. The CRM provides real-time ticket status updates and tracks SLA compliance, escalating delays via email or SMS. It offers on-premise or cloud-based deployment, configurable escalation rules, multimedia integrations, and role-based access controls.
Built for Efficient Delivery of Contact Center as a Service Solutions.startelelogic
startelelogic's Contact Centre solution empowers service providers to offer Contact Center as a Service (CCaaS), expanding their application portfolio and generating new revenue streams. The solution's true multi-tenant architecture enables the quick launch of new contact centers with a low total cost of ownership. Additionally, prospective customers can enjoy a rich omnichannel experience through a user-friendly agent interface.
Read More : https://www.startelelogic.com/unified-communications
PDF Link : https://www.startelelogic.com/tech-details/Contact-Center__Case-Study.pdf
#startelelogic's #contactcenters #ContactCentresolution #ContactCenterService #callcentersolution
Crosscode Technologies Private Limited - Company profileacuser30
CROSSCODE Technologies is a telecom software and solutions company specializing in customer lifecycle management (CLM), call center and CTI technologies. With a core team consisting of professionals from the industry with a considerable amount of experience and expertise in various types of contact center implementations ranging from multi-location global BPOs running 1000+ seats to enterprise level customer care centers with complex back end integrations to enterprise wide ERP platforms like SAP, Siebel, SalesForce, Talisma or custom built solutions or with existing legacy PBX platforms like Avaya, Cisco, Siemens, Nortel or any other make.
CROSSCODE is catering to a diverse set of clients who are being serviced under long term managed service or annualized service agreements for 1 – 3 years. The domains that we cater to are, diverse, ranging from automobile dealers to healthcare majors, from BPO service providers to pharmaceutical service providers, from manufacturers to public utility corporations.
V-Connect provides communication platforms and services to help businesses optimize costs and maximize revenue. The document discusses V-Connect's SMS and CPaaS offerings, including its SMS platform architecture, data security practices, and tools to measure return on investment. It also outlines V-Connect's voice, IVR and outbound dialing services and how they can enhance customer engagement while reducing business costs.
InterDialog UCCS - a robust contact/ call center software solution that helps organizations provide a seamless customer experience across all channels in the customer service journey. Visit- https://bit.ly/2FcbNYH
Accordia Customer Interaction Suite (CIS) is a cost-effective IP contact center solution for small to medium businesses. It enables organizations to adopt features of large enterprise solutions like improved efficiencies and location independence at a lower price point. CIS provides a comprehensive suite of modular applications on an open-source platform to operate and manage contact centers efficiently with a lower initial cost. It utilizes skills-based routing to direct calls to agents best equipped to handle customer needs.
Nexsus Techno Solutions Pvt Ltd is actually marketed by first creation entrepreneurs, started out the foray straight into CTI item growth along with advertising as a smaller yet wise initiative, he / she original target had been to produce an effective along with cost-effective Words Logger that the stock options brokerages will use with regard to creating your dealings that will be held between brokers along with the buyers.
Cloud IPT is a complete communications service that provides an extensive web portal allowing administrators to easily manage the system while empowering employees to maximize productivity. It offers features like 'one number anywhere' capability, seamless call transfers between devices, and integrates fixed and mobile telephony. As a cloud-based system hosted off-site, there are no major hardware costs and customers only pay per user. It is suitable for businesses of any size looking to improve productivity and professionalism.
AI Transformation Playbook: Thinking AI-First for Your BusinessArijit Dutta
I dive into how businesses can stay competitive by integrating AI into their core processes. From identifying the right approach to building collaborative teams and recognizing common pitfalls, this guide has got you covered. AI transformation is a journey, and this playbook is here to help you navigate it successfully.
Siebel CRM Call Center On Demand (COD) is Oracle's pre-integrated hosted call center solution that enables companies to deploy a contact center for customer service and sales without the traditional cost and complexity. It is a subscription-based platform that provides automated call distribution, interactive voice response, computer telephony integration with CRM applications, and supervisor, recording, and monitoring capabilities. Companies can reduce capital and per-call costs, eliminate telecommunications complexity, and rapidly deploy call center features through Siebel CRM COD's pre-built integrations with Oracle, PeopleSoft, and Siebel applications.
Techseed provides cutting edge communication technologies and customized solutions to help small and medium-sized businesses maximize productivity and reduce costs. They offer hosted PBX and VoIP phone systems, SIP trunking, virtual auto attendants, unified communications, and API integrations. Techseed's reliable and scalable cloud-based platforms are easy to use, feature-rich, and future-proof.
ICT eGuide: Switching to cloud phones and UCaaSNiamh Hughes
Business communications systems are not just evolving, they’re being revolutionised. This guide highlights how hosted, cloud based telephony and unified communications systems offers your business competitive edge, streamlining and joining-up communications across devices. Equipping your team with the best communications tools will assist collaboration, operational flexibility, efficiency and productivity, ultimately enhancing client service levels.
Get ahead – or risk being left behind
More than half of Top 100 firms have either recently delivered or are underway with projects to implement key “foundation” technologies, demonstrating how critical IT has become to the sector. PWC Law Firms Survey Report 2019.
Work from home made easy with *astTECS Cloud telephony*astTECS
*astTECS Cloud Contact Center Solution with work from home option is a robust platform for all sizes of business that enables sales and support team to work from anywhere with utmost effectiveness. Fast and easy deployment. Easy manageable for remote or distributed workers.
Crosscode Customer Interaction Management (CIM) Suite Datasheetacuser30
Datasheet on the Crosscode Customer Interaction Management Suite (CMIS), which is a full featured contact center platform from Crosscode. Its a one of its kind end-to-end platform capable of inbound, outbound or blended operations.
Has built in IVR, ACD, queue management, dialer - preview, predictive, manual & blaster, QC & voice logger, reporting engine.
IS used across healthcare, automobile, retail, manufacturing, banking in various forms & modes.
Reach us at enquiry@crosscode.in with the subject line "Call Center platform"
How to start your own virtual call center businessPoncela
This document provides information on various virtual call center and customer service software solutions, including Amazon Connect, Zent.io, Talkdesk, 8x8, Yay, Voipstudio, Zoho, Jabra, Twilio, Asterisk, Virtualpbx, Digium, Frontlinecallcenter, Dixa, Ringcentral, Bitrix24, Nectardesk, Callonthego, Callrail, Aircall, Taskus, and Raulponcela.com. Each service offers features for setting up a virtual call center without needing your own infrastructure or for integrating phone systems into existing workflows and applications.
Hosted Voice Exchange - High Def Telephony For Growth You ControlSolution Telecom
HVX is a cloud-based phone system that provides businesses with PBX functionality without on-site hardware. Key features include call management tools, mobility solutions, call recording, auto attendants, and CRM integration. The system offers flexibility, cost savings, and increased productivity through features like the HVX portal, toolbar, and handsets.
C-Zentrix is one among the leading companies providing Contact Centre Software and Enterprise Solutions with a difference.
Our Products and Services are extensively used for Predictive Dialing, Inbound / Outbound telephone calls, Interactive Voice Response (IVR), Voice Logging, IP-PBX, Voice Commerce and Customer Relationship Management (CRM) applications.
Flexible call center solutions including CCPro for call management, Desktop Assistant, and CCView for call monitoring. The document also describes solutions for call recording (CCRecord Pro), IVR (CCIVR and CCasrIVR with speech recognition), conference calling, voice mail notification, softphones, and call accounting (CCAccounting). Professional services include CRM integration, webinars, and remote installation support.
Is your contact center solution entering its end of life stage? Are you faced with budget constraints and are worried about making another massive investment to upgrade your solution?
Contact centers based in the cloud are a cost-effective way to mitigate your investment. With cloud-based solutions, you can continue to use your existing hardware while layering in new features at the network level. You can also seamlessly add in tools like Skype, Google, SIP, and Salesforce. Not only do these solutions make your life easier by managing everything from one place, but it also inherently enables a virtual workforce and provides an effective business continuity solution.
Connect First Company Information CatalogConnect First
Find out what makes Connect First the best solution for your contact center.
Connect First is a leading cloud contact center infrastructure provider that focuses on exceptional customer experiences and rock-solid reliability. Connect First’s robust platform is designed and supported by a team of highly experienced engineers, architects and business analysts, in addition to being backed with award-winning, in-house customer support.
CZ Helpdesk CRM is a multi-channel customer support ticketing system that allows customers to submit tickets via various channels like voice, email, SMS, social media, or chat. The system automatically generates ticket numbers and assigns tickets to departments or agents. It also monitors all queries and complaints to ensure none go unattended. The CRM provides real-time ticket status updates and tracks SLA compliance, escalating delays via email or SMS. It offers on-premise or cloud-based deployment, configurable escalation rules, multimedia integrations, and role-based access controls.
Built for Efficient Delivery of Contact Center as a Service Solutions.startelelogic
startelelogic's Contact Centre solution empowers service providers to offer Contact Center as a Service (CCaaS), expanding their application portfolio and generating new revenue streams. The solution's true multi-tenant architecture enables the quick launch of new contact centers with a low total cost of ownership. Additionally, prospective customers can enjoy a rich omnichannel experience through a user-friendly agent interface.
Read More : https://www.startelelogic.com/unified-communications
PDF Link : https://www.startelelogic.com/tech-details/Contact-Center__Case-Study.pdf
#startelelogic's #contactcenters #ContactCentresolution #ContactCenterService #callcentersolution
Crosscode Technologies Private Limited - Company profileacuser30
CROSSCODE Technologies is a telecom software and solutions company specializing in customer lifecycle management (CLM), call center and CTI technologies. With a core team consisting of professionals from the industry with a considerable amount of experience and expertise in various types of contact center implementations ranging from multi-location global BPOs running 1000+ seats to enterprise level customer care centers with complex back end integrations to enterprise wide ERP platforms like SAP, Siebel, SalesForce, Talisma or custom built solutions or with existing legacy PBX platforms like Avaya, Cisco, Siemens, Nortel or any other make.
CROSSCODE is catering to a diverse set of clients who are being serviced under long term managed service or annualized service agreements for 1 – 3 years. The domains that we cater to are, diverse, ranging from automobile dealers to healthcare majors, from BPO service providers to pharmaceutical service providers, from manufacturers to public utility corporations.
V-Connect provides communication platforms and services to help businesses optimize costs and maximize revenue. The document discusses V-Connect's SMS and CPaaS offerings, including its SMS platform architecture, data security practices, and tools to measure return on investment. It also outlines V-Connect's voice, IVR and outbound dialing services and how they can enhance customer engagement while reducing business costs.
InterDialog UCCS - a robust contact/ call center software solution that helps organizations provide a seamless customer experience across all channels in the customer service journey. Visit- https://bit.ly/2FcbNYH
Accordia Customer Interaction Suite (CIS) is a cost-effective IP contact center solution for small to medium businesses. It enables organizations to adopt features of large enterprise solutions like improved efficiencies and location independence at a lower price point. CIS provides a comprehensive suite of modular applications on an open-source platform to operate and manage contact centers efficiently with a lower initial cost. It utilizes skills-based routing to direct calls to agents best equipped to handle customer needs.
Nexsus Techno Solutions Pvt Ltd is actually marketed by first creation entrepreneurs, started out the foray straight into CTI item growth along with advertising as a smaller yet wise initiative, he / she original target had been to produce an effective along with cost-effective Words Logger that the stock options brokerages will use with regard to creating your dealings that will be held between brokers along with the buyers.
Cloud IPT is a complete communications service that provides an extensive web portal allowing administrators to easily manage the system while empowering employees to maximize productivity. It offers features like 'one number anywhere' capability, seamless call transfers between devices, and integrates fixed and mobile telephony. As a cloud-based system hosted off-site, there are no major hardware costs and customers only pay per user. It is suitable for businesses of any size looking to improve productivity and professionalism.
AI Transformation Playbook: Thinking AI-First for Your BusinessArijit Dutta
I dive into how businesses can stay competitive by integrating AI into their core processes. From identifying the right approach to building collaborative teams and recognizing common pitfalls, this guide has got you covered. AI transformation is a journey, and this playbook is here to help you navigate it successfully.
The Steadfast and Reliable Bull: Taurus Zodiac Signmy Pandit
Explore the steadfast and reliable nature of the Taurus Zodiac Sign. Discover the personality traits, key dates, and horoscope insights that define the determined and practical Taurus, and learn how their grounded nature makes them the anchor of the zodiac.
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Stone Art Hub
Stone Art Hub offers the best competitive Marble Pricing in Dubai, ensuring affordability without compromising quality. With a wide range of exquisite marble options to choose from, you can enhance your spaces with elegance and sophistication. For inquiries or orders, contact us at ☎ 9928909666. Experience luxury at unbeatable prices.
Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...Niswey
50 million companies worldwide leverage WhatsApp as a key marketing channel. You may have considered adding it to your marketing mix, or probably already driving impressive conversions with WhatsApp.
But wait. What happens when you fully integrate your WhatsApp campaigns with HubSpot?
That's exactly what we explored in this session.
We take a look at everything that you need to know in order to deploy effective WhatsApp marketing strategies, and integrate it with your buyer journey in HubSpot. From technical requirements to innovative campaign strategies, to advanced campaign reporting - we discuss all that and more, to leverage WhatsApp for maximum impact. Check out more details about the event here https://events.hubspot.com/events/details/hubspot-new-delhi-presents-unlocking-whatsapp-marketing-with-hubspot-integrating-messaging-into-your-marketing-strategy/
Prescriptive analytics BA4206 Anna University PPTFreelance
Business analysis - Prescriptive analytics Introduction to Prescriptive analytics
Prescriptive Modeling
Non Linear Optimization
Demonstrating Business Performance Improvement
During the budget session of 2024-25, the finance minister, Nirmala Sitharaman, introduced the “solar Rooftop scheme,” also known as “PM Surya Ghar Muft Bijli Yojana.” It is a subsidy offered to those who wish to put up solar panels in their homes using domestic power systems. Additionally, adopting photovoltaic technology at home allows you to lower your monthly electricity expenses. Today in this blog we will talk all about what is the PM Surya Ghar Muft Bijli Yojana. How does it work? Who is eligible for this yojana and all the other things related to this scheme?
Enhancing Adoption of AI in Agri-food: IntroductionCor Verdouw
Introduction to the Panel on: Pathways and Challenges: AI-Driven Technology in Agri-Food, AI4Food, University of Guelph
“Enhancing Adoption of AI in Agri-food: a Path Forward”, 18 June 2024
Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...Adani case
Time and again, the business group has taken up new business ventures, each of which has allowed it to expand its horizons further and reach new heights. Even amidst the Adani CBI Investigation, the firm has always focused on improving its cement business.
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka
Call Center Solution Provider
1. CZ Contact Centre
Solution
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Contact Centre is an integral piece of customer relationship
management and drives customer experience. While large
enterprises use contact centres for their support, service, feedback
and marketing functions, smaller companies use them majorly for
their direct marketing campaigns.
A solution that is easy to integrate with third party databases, CRMs
and connectors provide an easy way to capture, analyse and
leverage customer data that can be used to improve the customer
relationship and the business's productivity.
Hi,
x
2. CZ Contact Centre
Solution
CZ Contact Centre is available both on premise and on
cloud. It is highly scalable and customisable to suit all your
business needs. We understand that your business can be
a fledgling startup or a small and medium size business. It
can be a large enterprise as well. We offer different product
suites based on your business needs.
CZ Enterprise Suite
The C-Zentrix Enterprise is designed specifically with the purpose of
providing highly scalable, cluster based customer engagement
solution with High Availability (HA) and Load balancing as the key
functionalities. The solution is scalable and can scale easily over
1000+ concurrent agents with multi-channel facility of voice, chat,
email, SMS and social media interface for a complete customer
engagement experience. The high availability of the solution makes
it a perfect fit for critical call centre operations like Banking,
Emergency Services, Telecom,etc where up-time of 99.999% is
needed. The solution is meant for large enterprises and BPO`s
Know More
CZ SME Suite
C-Zentrix SME is a complete Customer Engagement Centre solution
for small and medium size contact centres. It supports up to 150-
180 concurrent tele callers with 240 voice channels (TDM or VoIP)
on a single PC server with all call centre functionalities like IVR,
ACD, Predictive Dialer, Progressive Dialer, Voice Logger , Screen
Logger, CRM, MIS Reporting, Call Conferencing, Call barge in,
integrated Email and SMS for customer engagement. The solution
is specially crafted for the SME segment for quick and easy
installation and easy to use modules with user-friendly interfaces.
Hi,
My name is Zeni.
I am here to help.
3. This can be provided with backup server for redundancy and
failover. A Single box solution!
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Non Voice Channels
CZ Chat
CZ Bot
CZ Callback
Co Browsing
Workforce management
CZ Screen Logger
4. CZ Voice Logger
Remote Agents
Inside CZ Contact
Centre Solution
Both CZ Enterprise and CZ SME Suite come with a host of product
offerings
CZ ACD
This is the brain of the contact centre solution which helps in
effective time management
Know More
CZ Dialer
Predictive, Progressive, Manual, Preview; Pick the Best for You
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CZ IVR
5. Self service for voice call helps streamline your contact centre
better
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CZ Bar
Seamlessly integrates with CRMs. Your Agents Best Friend
Know More
C-View/CMS
C-View is the cockpit of the contact centre for CZ SME suite.
View in real time you contact centre operation. CMS manages all
the ACDs and Gateway servers in CZ Enterprise Suite. CMS also
monitors and reports the overall performance and utilized for
centralized monitoring and reporting.
Sticky Agent
Give your customers the familiarity they deserve. This feature
sticks the agent/executive to the client and every time when that
client calls, the call is directly routed to the sticky agent unless
he/she is busy in taking another call. In that case, the call may
get routed to another agent
Agent Console
The agent and admin interfaces are entirely browser based and
there is no application to be installed on the desktops.
6. Admin Console
The CZ Contact Centre Suite comes with multiple smart features
for the supervisors to track, monitor, train their agents and
intervene in their customer interactions whenever necessary. The
role-based access of the console ensures that no data gets into
unauthorized hands.
Deployment
On-Premise:
CZ Contact centre solution can be installed on any standard PC server
for a full-fledged contact center. While the CZ SME Suite needs just one
server for the entire contact center solution. The CZ Enterprise Suite
requires standard PC servers that can be clustered together to create a
High Availability (HA) solution with Load Balancing.Termination for
phone line (PRI Line, Analog Lines). For VoIP, service provider can
directly terminate on the Ethernet port of the server.
CAPEX Model: The PRI/SIP, network infrastructure and data center is
owned by customer and the software license is perpetual. Hardware
can be procured by customer or provided by C-Zentrix.
OPEX Model: The software license is provided on monthly rental basis.
Hardware can be owned by the customer or provided on rent.
On-Premise provides complete control to the customer in managing
their hardware and data.
On-Cloud
CZ Cloud is a scalable, secure, cost effective and highly reliable
solution. The multi-tenant architecture ensures zero Capex investment.
CZ Cloud helps customers to build a fully interactive contact center
within hours with minimal upfront investment. CZ Cloud supports both
7. VOIP and PRI termination based on the customer requirement.
CZ Cloud Hive: Customer need not invest in any data center, hardware
or telecom connectivity. All services are provided on subscription basis
by C-Zentrix.The Servers and PRI/VOIP and other data center infra is
shared among customers using multi tenant architecture.
CZ Cloud Nest:Either “only PRI” or “Server & PRI both” will be
dedicated for the customer. This service model is well suited for
enterprises where the number of agents is substantial enough to have
dedicated PRI and needs an exclusive infra and possible
customizations.
Hybrid
CZ Contact centre can be deployed in hybrid mode. The hardware
related to telephony and PRI will be on premise whereas the rest of the
software will be hosted on cloud.
The cloud hosting will be using CZ Cloud Nest
This model is well suited for customers who want to use their existing
hardware and get the benefit of Cloud services as well as for
geographies where telecom regulations do not allow calls to be routed
over VoIP. The data storage on private network can provide more
security.
CZ Advantage
Zero capex investment either On-Cloud or On-
Premise – Opex model
Integrated with CZ Helpdesk and other CZ product
ranges
8. Seamless integration with third party CRMs using
CZ Bar
Best in class features of C-Zentrix contact centre
on cloud
Frequently Asked Questions
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