The cloud contact centre solution is facilitated with respect to cloud-based servers to draw in clients over voice, talk, email, and other advanced channels. Cloud contact focus stays available from anyplace, whenever, and across gadgets. In view of least equipment needs, it very well may be sent in only a couple of days in light of your prerequisites.

1. CZ Contact Centre
Solution
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Contact Centre is an integral piece of customer relationship
management and drives customer experience. While large
enterprises use contact centres for their support, service, feedback
and marketing functions, smaller companies use them majorly for
their direct marketing campaigns.
A solution that is easy to integrate with third party databases, CRMs
and connectors provide an easy way to capture, analyse and
leverage customer data that can be used to improve the customer
relationship and the business's productivity.
Hi,
x

2. CZ Contact Centre
Solution
CZ Contact Centre is available both on premise and on
cloud. It is highly scalable and customisable to suit all your
business needs. We understand that your business can be
a fledgling startup or a small and medium size business. It
can be a large enterprise as well. We offer different product
suites based on your business needs.
CZ Enterprise Suite
The C-Zentrix Enterprise is designed specifically with the purpose of
providing highly scalable, cluster based customer engagement
solution with High Availability (HA) and Load balancing as the key
functionalities. The solution is scalable and can scale easily over
1000+ concurrent agents with multi-channel facility of voice, chat,
email, SMS and social media interface for a complete customer
engagement experience. The high availability of the solution makes
it a perfect fit for critical call centre operations like Banking,
Emergency Services, Telecom,etc where up-time of 99.999% is
needed. The solution is meant for large enterprises and BPO`s
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CZ SME Suite
C-Zentrix SME is a complete Customer Engagement Centre solution
for small and medium size contact centres. It supports up to 150-
180 concurrent tele callers with 240 voice channels (TDM or VoIP)
on a single PC server with all call centre functionalities like IVR,
ACD, Predictive Dialer, Progressive Dialer, Voice Logger , Screen
Logger, CRM, MIS Reporting, Call Conferencing, Call barge in,
integrated Email and SMS for customer engagement. The solution
is specially crafted for the SME segment for quick and easy
installation and easy to use modules with user-friendly interfaces.
Hi,
My name is Zeni.
I am here to help.

3. This can be provided with backup server for redundancy and
failover. A Single box solution!
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Non Voice Channels
CZ Chat 
CZ Bot 
CZ Callback 
Co Browsing 
Workforce management
CZ Screen Logger 

4. CZ Voice Logger 
Remote Agents 
Inside CZ Contact
Centre Solution
Both CZ Enterprise and CZ SME Suite come with a host of product
offerings
CZ ACD
This is the brain of the contact centre solution which helps in
effective time management
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CZ Dialer
Predictive, Progressive, Manual, Preview; Pick the Best for You
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CZ IVR

5. Self service for voice call helps streamline your contact centre
better
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CZ Bar
Seamlessly integrates with CRMs. Your Agents Best Friend
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C-View/CMS
C-View is the cockpit of the contact centre for CZ SME suite.
View in real time you contact centre operation. CMS manages all
the ACDs and Gateway servers in CZ Enterprise Suite. CMS also
monitors and reports the overall performance and utilized for
centralized monitoring and reporting.
Sticky Agent
Give your customers the familiarity they deserve. This feature
sticks the agent/executive to the client and every time when that
client calls, the call is directly routed to the sticky agent unless
he/she is busy in taking another call. In that case, the call may
get routed to another agent
Agent Console
The agent and admin interfaces are entirely browser based and
there is no application to be installed on the desktops.

6. Admin Console
The CZ Contact Centre Suite comes with multiple smart features
for the supervisors to track, monitor, train their agents and
intervene in their customer interactions whenever necessary. The
role-based access of the console ensures that no data gets into
unauthorized hands.
Deployment
On-Premise:
CZ Contact centre solution can be installed on any standard PC server
for a full-fledged contact center. While the CZ SME Suite needs just one
server for the entire contact center solution. The CZ Enterprise Suite
requires standard PC servers that can be clustered together to create a
High Availability (HA) solution with Load Balancing.Termination for
phone line (PRI Line, Analog Lines). For VoIP, service provider can
directly terminate on the Ethernet port of the server.
CAPEX Model: The PRI/SIP, network infrastructure and data center is
owned by customer and the software license is perpetual. Hardware
can be procured by customer or provided by C-Zentrix.
OPEX Model: The software license is provided on monthly rental basis.
Hardware can be owned by the customer or provided on rent.
On-Premise provides complete control to the customer in managing
their hardware and data.
On-Cloud
CZ Cloud is a scalable, secure, cost effective and highly reliable
solution. The multi-tenant architecture ensures zero Capex investment.
CZ Cloud helps customers to build a fully interactive contact center
within hours with minimal upfront investment. CZ Cloud supports both

7. VOIP and PRI termination based on the customer requirement.
CZ Cloud Hive: Customer need not invest in any data center, hardware
or telecom connectivity. All services are provided on subscription basis
by C-Zentrix.The Servers and PRI/VOIP and other data center infra is
shared among customers using multi tenant architecture.
CZ Cloud Nest:Either “only PRI” or “Server & PRI both” will be
dedicated for the customer. This service model is well suited for
enterprises where the number of agents is substantial enough to have
dedicated PRI and needs an exclusive infra and possible
customizations.
Hybrid
CZ Contact centre can be deployed in hybrid mode. The hardware
related to telephony and PRI will be on premise whereas the rest of the
software will be hosted on cloud.
The cloud hosting will be using CZ Cloud Nest
This model is well suited for customers who want to use their existing
hardware and get the benefit of Cloud services as well as for
geographies where telecom regulations do not allow calls to be routed
over VoIP. The data storage on private network can provide more
security.
CZ Advantage
Zero capex investment either On-Cloud or On-
Premise – Opex model
Integrated with CZ Helpdesk and other CZ product
ranges

8. Seamless integration with third party CRMs using
CZ Bar
Best in class features of C-Zentrix contact centre
on cloud
Frequently Asked Questions
What is Call Center Software? 
Types of C-Zentrix Contact
Center Solutions?

Difference Between Call Center
Solution and Contact Center
Solution?

Which is the Best Call Center
Software for My Business?

Does Cloud Contact Center
Solution Have the Features You
Need?

What Exactly is Cloud Telephony
Service?


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