Personal Information
Organization / Workplace
Mumbai Area, India, Maharashtra India
Occupation
Head CRM
Industry
Real Estate/ Construction / Architecture
About
Nitten has over 2 decades of experience in heading functions such as “Customer Experience, CRM, Collections, and Operations” across varied sectors like Real Estate, Insurance and IT.
Tags
customer experience
customer centricity
customer service
sales support
cv
resume
customer journey mapping
voice of customer
funding
business model
sales and marketing strategy
innovation
venture pitch
startup
entrepreneurship
business development
operations
channel management
customer experience management
customer defection
churn
churn management
customer retention
informed
alert
new
positive
calm
network
lucky
luck
intuition
excellence
mentor
feedback
improvement
deliberate practice
performance
engagement
customer
strategy
master tough subjects
effective learning
See more
Presentations
(5)Documents
(1)Likes
(7)Pre-opening interior snagging services for luxury hotels
Samir Khosla
•
11 years ago
Acquisition retention loyalty in proper proportion to maximize profitability
suitecx
•
8 years ago
Transforming Customer Experience: From Moments to Journeys
McKinsey on Marketing & Sales
•
10 years ago
Pace Optimizing Multichannel Strategy 5.1.12v3
derekfmartin
•
11 years ago
Great Expectations Retention Workshop2
derekfmartin
•
12 years ago
DF13 Salesforce Fundamentals: Strategy for Campaign and Lead Management
Deepa Patel
•
10 years ago
Introduction to Business Process Management
Alan McSweeney
•
13 years ago
Personal Information
Organization / Workplace
Mumbai Area, India, Maharashtra India
Occupation
Head CRM
Industry
Real Estate/ Construction / Architecture
About
Nitten has over 2 decades of experience in heading functions such as “Customer Experience, CRM, Collections, and Operations” across varied sectors like Real Estate, Insurance and IT.
Tags
customer experience
customer centricity
customer service
sales support
cv
resume
customer journey mapping
voice of customer
funding
business model
sales and marketing strategy
innovation
venture pitch
startup
entrepreneurship
business development
operations
channel management
customer experience management
customer defection
churn
churn management
customer retention
informed
alert
new
positive
calm
network
lucky
luck
intuition
excellence
mentor
feedback
improvement
deliberate practice
performance
engagement
customer
strategy
master tough subjects
effective learning
See more