Donald Holland is seeking a new position and has over 10 years of experience in freelance computer support and IT. He has a background in quality control and hospitality, most recently working as a mold cleaner and quality specialist for an automotive company in Iowa. He possesses an Associate's degree in Computer Networking and Security and includes additional skills such as proficiency in Microsoft Office, typing speed, communication, troubleshooting, and teamwork.

1. DONALD HOLLAND
2632 Earle Ave.
Rosemead, CA 91770
(319)-795-3725
donaldhol@gmail.com
A recent LA transplant from small town USA. Possesses an A.A.S in Information Technology with 10+ years of freelance
computer support for individuals and businesses alike. Hospitality and Quality are major strengths with years in both roles
simultaneously. Big city aspirations meet small town hospitality and old school work ethic.
PROFESSIONAL EXPERIENCE
HENNIGES AUTOMOTIVE Keokuk, IA
Mold Cleaner / Quality Specialist May 2014 – July 2016
• Performed preventative maintenance and repairs on all molds
• Held meetings to discuss quality concerns
• Received feedback and suggestions on quality and reported those findings in weekly QS meetings
• Assured product was to manufacturers standards through quality checks and procedure detailed in SOI
• Completed quota and paperwork in neat and timely manner
MCDONALDS Keokuk, IA
Head Crew Trainer January 2010 – May 2014
• Prepared menu items according to instructions
• Maintained quality and health standards detailed by McDonalds and government regulations
• Trained all new employees and tested accordingly
• Tested and challenged existing employees knowledge on product and regulations as needed
FAIRFIELD INN BY MARRIOTT Ottumwa, IA
Night Auditor May 2008 – May 2009
• Check guests in / out and accommodate to their needs / wants
• Made reservations using hotels multi-line PBX and CRM
• Handled cash and credit card transactions
• Balanced out books and backed up server
• Balanced out cash drawer and made deposits as needed
EDUCATION
INDIAN HILLS COMMUNITY COLLEGE Ottumwa, IA
Associates of Applied Science Computer Networking and Security, May 2009
• VP of Networking Club
• Dean or President's list every semester with a 3.8 GPA
ADDITIONAL SKILLS
• Advanced knowledge of Microsoft Office
• 50 – 60 WPM
• Excellent communication; Oral and Written
• Troubleshooting / Critical Thinking
• Flexible Team Player
2632 Earle Ave. Rosemead, CA 91770 (319)-795-3725 donaldhol@gmail.com