This document is a curriculum vitae for Kamran Ashfaq summarizing his professional experience in sales, customer support, and technical support roles over 4 years in technology industries including IT, networks, mobile, electronics and appliances. It lists his educational background of a Bachelor's in Commerce and professional trainings in networking and systems administration. The CV provides details on his responsibilities and achievements in roles as a Sales Engineer from 2013-2015 and Customer/Technical Support from 2011-2013 to showcase his skills and qualifications for sales, customer service, and technical support positions.

1. CurriculumVitae | KamranAshfaq|+92 3006196453 | kamranashfq@gmail.com
PERSONAL PROFILE
Over 4 years of experience in sales& customer support in an array of technology industries with an exposure to IT,
Networks, Mobile, Electronics and Appliances. Tech-savvy Possess interpersonal skills and dynamic personality,
proficient in store merchandising, sales, cold calls, handling customer complaints, identifying leads & conversions,
order management, post-deal management. Looking for a challenging role as a sales engineer, sales executive,
customer / technical support or in a diversified industry where my skills and experience are well utilized.
PROFESSIONAL EXPERIENCE
[Nov. 2013 – March.2015]
Sales Engineer
Afzal Electronics & Appliances, PK
 Handling sales & merchandising of IT & Electronic segment that include Computers, Networks,
Mobile, and Consumer Electronics & Appliances.
 Tech-savvy, adapt / learn the new technology as it evolves.
 Applying sales techniques, holding attention, understanding client’s requirement, answering to
queries, explaining features & benefits, USPs.
 Managing post-sales queries and customer support, dedicate to customer retention and sales
growth.
 Ensuring optimal stock levels, applying FIFO & LIFO terms, reporting daily sales &inventory.
 Creative Bent of mind and never-say-no spirit.
 Committed to learning & skill development.
 Ability to interpret data speedily so as to achieve efficient output.
 Emphasize product features and promos, quote pricing, discuss credit terms and prepare sales
order.
 Hands on experience in various IT, networking, mobile and electroniccomplexities. I have a
proven track record of proficient & accomplished delivering quality service to wide range of
customers
[Sept. 2011– Oct. 2013]
Customer/Technical Support, Call Center - Inbound
Solution Technology, PK
 Answer calls and respond to queries.
 Helping customers to solve their problems.
 Escalating the complaints based on genre and priority.
 Using knowledge base and FAQs, supporting customer to self-resolve the issues.
 Provide customers with product and service information
 Identifying and networking with prospective clients.
 Follow up from existing customers to get their feedback.
KAMRAN ASHFAQ
+92 3006196453
Street 4 Muslim Colony Haji Pura Daska Road, Sialkot, Pakistan
kamranashfq@gmail.com
https://pk.linkedin.com/in/kamran-ashfaq-5aa660b8

2. CurriculumVitae | KamranAshfaq|+92 3006196453 | kamranashfq@gmail.com
ACADEMIC QUALIFICATION
[2011 - 2013]
Bachelors of Commerce
University of the Punjab
 Computer Science
 Accounting
 Commerce
 Money, Banking & Finance
[2009 - 2011]
Intermediate of Commerce
Punjab Group of Colleges
PROFESSIONAL TRAINING
[Sept. 2014]
Netcom Certified Network Associate (CCNA)
Network Communication
[Mar. 2013]
Netcom Certified System Administrator (MCSE)
Network Communication
[Apr. 2011]
Diploma in Office & Internet Application
Softech Computer Institute
 Ms. Word, Ms. Excel, Ms. Outlook & Ms. PowerPoint
 Email & Internet
[Jan. 2010]
Customer Relation Training & Workshop
Listening & Speaking Workshop
Telephonic etiquettes
Best practice scripts and case studies
Understanding of software
LANGUAGES
English, Urdu, Hindi

3. CurriculumVitae | KamranAshfaq|+92 3006196453 | kamranashfq@gmail.com
PERSONAL INFORMATION
Birth Date 19th
June, 1990
Gender Male
Nationality Pakistani
Marital Status Single
HOBBIES AND INTERESTS
Technology Information, Sports, Playing Cricket, Travelling & Reading Books
REFERENCES
To be furnished upon request.