Umeanozie Augusta Chioma has over 10 years of experience in customer service roles, most recently as a Customer Care Representative at MTN Nigeria since 2009. She has strong communication, problem-solving, and interpersonal skills. Her experience also includes roles in business development, customer relationship management, and teaching. She holds a B.Sc. in Estate Management and several certifications in customer service.

1. UMEANOZIE AUGUSTA CHIOMA
NO 15 OHAFIA, AGO PALACE WAY, OKOTA, LAGOS
07062021758, 08035808912
gustarhyme44@yahoo.com
OBJECTIVE:
To work as a Customer Care Representative where my experience can be utilized to improve
customer satisfaction, solve problems by efficient use of resources to meet organizational
goals.
KEY STRENGTHS
 Ability to Multi task
 Good communication skills
 Customer service expert
 Adaptive team player
 Strong interpersonal skills
 Ability to work under pressure
WORK EXPERIENCE:
MTN NIGERIA (LAGOS STATE) SEPT 2009 TILL DATE
CUSTOMER CARE REPRESENTATIVE (GOLD SEGMENT)
 Identify and resolve customer complaints.
 Attend to premium customer ( High Value Customers)
 Educate customers on products and services
 Ability to manage customers’ accounts
 Escalate customer issues to the appropriate department
 Participate in team initiatives and activities
 Ability to manage issues even when no resolution information is forth coming
Team Lead Nov 2011-Dec 2011
MTN Nigeria – Apapa Lagos
 Self and people management
 Workplace and floor cleanliness and management
 Proper understanding of system maintenance policies in MTNN
 Products & service knowledge share
 Organizing Huddle sections 2 times in a week.

2. Mega Asset Managers Limited (Corporate Sub – Brokers) JUNE 2008- JUNE 2009
Business Developer/Assistant Customer Care Rep ABA, ABIA STATE
 Research and Analysis of Capital Market Daily Report
 Organizing presentation for prospective customers
 Maintenance, liaising and building good Customer Relationship
 Contributing to and developing long term marketing plans and strategies
NYSC Nasarawa State Polytechnic, Lafia. 2007- 2008
Lecturer Estate Management Department
EDUCATION
Nnamdi Azikiwe University, Awka, Anambra 2001-2006
B.Sc Estate Management
FGGC, Ibusa, Delta State 1995- 2000
SSCE
SKILLS
 Knowledge of Customer Relationship management application and administrative
procedures.
 Fluent in English and Igbo language
 High skilled in Microsoft software: Word, Excel
Certifications and Trainings
2006: Computer Fundamentals at AFRIHUB
SEPT 2009: How May I help you (MTN Nigeria)
MAY 2012: Personal Development for Enhanced Performance
MAY 2013: Value Based Customer Service
MAR 2014: Customer Satisfaction through Service
MAR 2015: Priority Customer Management
ACHIEVEMENTS:
 Best Performer for 3rd Quarter 2014
 Consistently generating additional revenue through cross and upselling technique