Ersath Ahamed is a marketing and administration professional seeking a career opportunity with a leading high-tech company. He has over 5 years of experience in marketing, sales, administration and system engineering. Currently working at Miracle Motors in Uganda, his responsibilities include managing sales, marketing campaigns, customer service, administration and analytics reporting. Previously he worked as a system engineer at CSC India, where he provided IT support and troubleshooting. Ersath holds a B.E. in Computer Science and Engineering and has skills in languages like SAP ABAP, Java and technical skills in Windows, Linux, Office and remote management tools.

1. ERSATH AHAMED.K
Kampala, Uganda.
Phone: +256 750 233555 || E-mail: ersath12@gmail.com
Objective
Intend to build a carrier with leading industries at hi-tech environment with committed and dedicated people who will help
me explore myself fully and realize my potential willing to work as a key player in a challenging and creative environment.
Professional Experience
Marketing and Administration Feb 2016 up to now
Miracle Motors, Kampala, Uganda,
 Managing all the sales related activity of the company.
 Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
 Tracking sales orders to ensure that they are scheduled and sent out on time.
 Ordering and ensuring the delivery of bikes to customers.
 Supporting the field sales team.
 Ensuring that staff uniforms and personal appearance are always clean and professional.
 Carrying out administrative tasks such as data input, processing information, completing paperwork and filing
documents.
 Organizing sales promotional campaigns.
 Contacting potential customers to arrange appointments.
 Speaking with customers using clear and professional language.
 Resolving any sales related issues with customers.
 Completing the administrative needs of the Sales and Service Department.
 Making follow-up calls to confirm bike orders or delivery dates.
 Responding to sales queries via phone, e-mail and in writing.
 Accurately analysing and assessing statistical data.
 To maintain the cash flows for marketing activities,
 To maintain social media pages like Facebook, twitter etc. to popularize our product to reach the low level people
 Sending a marketing activities report periodically to Mahindra India
 Responsible to find the different way of branding our product like Radio, Billboard, Newspapers, Stage storming,
Demo van activities, flyers throughout the country
 Organize Customer education, L2(Mechanic) training and service camp throughout the country
 Responsible for maintaining and record for IT peripherals,
 Solving system issues like software and hardware changes
 Finding new marketing strategic to attract and awareness about the product to the customer.
System Engineer Sep 2013 to Oct 2015
Computer Sciences Corporation (CSC) India Pvt Limited.
 Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007and any desktop applications
 Install, upgrade, support and troubleshoot for printers, computer hardware and any peripheral equipment
 Utilized Install package software for application development and Training Requirement.
 Customize desktop hardware to meet user specifications and site standards.
 Resolved incidents within defined SLA timelines.
 Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks
assigned parts inventory to insure proper spare parts levels.
 Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service
client, personal computers (PC) or notebooks that has authorized access to the network.
 Develop trends by monitoring and analyzing incoming calls, problems and support requests.
 Handling the various ERP software and Database tool to generate report

2. EDUCATIONAL DETAILS
B.E, Computer Science & Engineering May 2013
Cape Institute of Technology, (Under Anna University) Tamil Nadu India- 6.92 CGPA.
Diploma in Computer Science & Engineering April 2010
Cape Polytechnic College(Under DOTE ,Tamil Nadu, India) - 79.17%.
TECHNICAL SKILLS
Languages : SAP ABAP/4 , Asp.Net, Java, HTML
Operating System : Windows 2000/XP/7/8/Linux.
Packages : MS Office, Adobe Photoshop, Macromedia Dreamweaver.
Ticketing Tool : Remedy, USD.
Remote Management Tools : Dame Ware Mini Remote Console
Email Client : MS Outlook & Lotus Notes
PERSONAL SKILLS
 Good personal skills
 Ability to interact with people of various backgrounds with ease.
 Able to absorb information quickly, understand it and then make decisions based upon it within a short timeframe.
 Good working knowledge of IT; word processing, Spread sheets, databases, email, blog platforms, etc. Some
experience in video editing.
 Experience of communicating with parties in all levels of organization in a manner most appropriate to the party
concerned.
 Strong planning and problem solving skills. High frustration threshold and ability to cope with stress.
 Highly motivated individual, a “self-starter” able to manage their own time, coordinate staff and other parties and
balance an extensive range of tasks.
PERSONAL DETAILS
Gender : Male
DOB : 29-12-1991
Language Known : English ,Tamil, Malayalam, Hindi
Marital Status : Single
Home Country : India
Current Location : Bugolobi Flats - Kampala, Uganda
Driving Licence : Valid Ugandan driving licence
Pass Port Number : J6947664
Expiry date : 10.08.2021
DECLARATION:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for
the correctness of the above-mentioned particulars.
REFERENCE
Mr.A.M.Shabi Mr.Hareesh
Maintenance Engineer Manager
Afro Plastic Odyssey Communication
Mobile :0706 233555 Mobile :0753 333480
Ersath Ahamed K