P.K. Ramachandran has over 15 years of experience in IT administration, networking, and printer installation and support. He has worked with various companies supporting their desktops, servers, printers, and other IT infrastructure. He is proficient in managing Windows servers, networking equipment like routers and access points, and supporting printers from HP, Brother, Lexmark and other brands. He aims to utilize his experience to contribute to the growth of a dynamic organization.

1. P.K.RAMACHANDRAN
E-Mail:pk.ramachand1977@gmail.com Contact: Mob No:+0091 99418 76923
Professional Snapshot
6 years of hands on expertise as Brother,Lexmark, HP Printers.
7 years of experience as IT/Network administrator (Desktop, Server) in corporate environment
Adept at handling day to day activities in coordination with internal / external departments / Group
companies at other locations for smooth business operations
Installation CCTV cameras, N- DVR ,VOIP, EPABX, Video Conferencing Devices, IP Phone on corporate
Environments, Access Point, Wireless Internet Routers implementation in Onsite .
Implementations Windows Server ADS, DHCP, DNS, Proxy Server, Firewall configuration.
Key Strengths
To rise in career with a dynamic and forward looking organization where experience gained till date
can be utilized for mutual growth
A keen analyst with an eye for detail and a serious commitment to accuracy & quality while meeting
yearly continual improvements
Highly motivated and respond to challenges with energy and enthusiasm.
Excellent interpersonal and customer service skills. Positive and logical approach to problem solving.
Flexible and adaptable with ability to learn quickly considering the importance of Time Management.
Core Competencies
Ability to handle all types of HP Laserjet,officejet,Designjet models
Handled technical issues in high end color laserjet network printers
Efficiently resolved paperjam issues, firmware updation issues, Fuser assembly
modifications etc.
Configured HP jetdirect print servers in a large networks.
Changed Maintenance kit for high end HP Laserjet MFD’S and ensured product stability
Troubleshooting Designjet plotter issues ,changed encoder strip,carriage
belt,Electronic Modules and provided excellent service support for design Industries.
Genuine HP product recommending to clients and achieving TAT and be proactive and
promoted HP Products to corporate clients.
Troubleshooting HP Designjet (1050C,1000,4000,5000,T920,T1500,T2500 eprint,T520)
Troubleshooting HP Color Laserjet (6040,M400 MFP,M200 MFP,M100 MFP,M700 MFP)
Kerns Aero Products Pvt Ltd., (May 2007 – Current) – Chennai
As IT Manager – Systems
Attainments: (Corporate Office) –
Communication : Proactive communication to users on regular basis upon updation and maintenance
of server and reduce downtime .
Backup : Automatic Regular Backup schedule to secondary storage devices
Restoration: Bimonthly restoration of old datas when management required.
Accel Frontline Ltd ., Mumbai ( June 2005- April 2006 ) – Engineer TRS
Attainments
Onsite service support for Brother MFD’s (D8010,8020,8100, Lexmark Laserjet Printers on corporate
based clients(Models T630,T632,T620,T420,T430,T410,E220,E210,E232,X632)
Warranty Service support for Hotel based clients for EPSON Pos printers.(Thermal & Dot Matrix)
Support Xerox brand ADF, MFDs (Laserjet Phaser 3110,4000 series,X232 (Allinone)
24/7 support for all Server Hardware components.
Handled escalated calls and resolved issues on time and reduced customer downtime.
Brother Inkjet Series (MFC 3440,3220,1240,DCP 110,DCP 210),Fasimiles (Brother 236,248)

2. EverEx Engineering Services – Kochi (July 2004 – May 2005) – Customer Support Executive
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Attainments
Onsite support for all HP Laserjet Printers (1000,1005,1010,1100,1020,1200,2200DN,6L,4200)
Allinone officejet 3055,3050,) URL printers (3300,3325,3350,PSC1210,1212,610,630,710C)
Call logging for onsite calls and closed escalated calls to attain TAT.
Hardware level support for all hp proliant servers (HP Proliant ML 110,150), desktops (DMT
,BRIO,Pavilion models), and laptops (Compaq Presario, Hp pavilion)
Peripheral level service for all HP Plotters A1,A0 (Designjet 410,430,420,400)
Firmware updation for all Network Printers.
Zero Base Electronics Pvt Ltd – Chennai (May 2003 – May 2004) – Customer Service Engineer
Attainments
Residential Service support like a AMC Contractor at Larsen and Tourbo Business Unit.
Looked after a mail server, desktop connected to domains are resolved issues on time.
Implimented DHCP environment and configured clients to accept DHCP IP addresses.
Managed Terminal Services and configured Thin clients for easy access to ERP applications.
Remote support for mobile users on VPN access to corporate networks.
USAM Technology Solutions Pvt Ltd ., Chennai ( April 2000 – 2003) – Trainee Computer
Hardware Engineer
Attainments
General service done on regular basis for all HP Laserjet printers (Laserjet 6L)
Recommending Geniune HP cartridges for product promotion
Handled HP injet 500c,610c,630c,810C,710C issues and resolved problems on time.
Hands on experience in changing encoderstrip, carriage assembly,solinoide ,carriage belt,
Gear assemblies ,carriage belt, HP printer software updations etc.
Certifications
HP Peripherals Certified – 2004
Government of India Certified – Computer Hardware Maintenance - 1998
Microsoft Certified System Administrator – 2005
Redhat Enterprise Linux 6.0 – Course Completed
Academia
M.B.A – Systems from Alagappa University - 2011
M.A. (P.M. & I.R) from Alagppa University – 2001
B.A.- Economics from University of Madrass - 1999
Well versed in Word, Excel & Power Point
Personal Vitae
Father’s name : P.R.Krishnan
Permanent Address : 2/199, 2nd
cross street, Commissioner Colony, Pozhichalur, Chennai- 600074
Tamilnadu, India
Date of Birth : 05.11.1977
Passport Number : M2592140 Expiry date : 24/09/2024
Languages : Tamil / English / - Read ,write ,Speak , Hindi - Speak