Saran Das is seeking a challenging career in information technology to stimulate personal and professional growth. They have 5 years of experience in incident coordination, IT coordination, asset and configuration management. Their experience includes service asset and configuration management, documenting and determining system configuration requirements, and working with applications development and support groups. They are proficient in various IT ticketing tools and asset management tools.

1. Saran Das
Contact No: +91- 8147266436 , 9995218817 E-Mail: sarandas9447@gmail.com
Seeking a challenging career into Information Technology to stimulate personal and professional growth
PROFILE SUMMARY
• Incident coordinator / IT Coordinator / Asset & Configuration Management, with reliable experience in focusing on
Information Technology Infrastructure, Service management & service desk functions with diversified experience in Asset
and configuration management.
• Service Asset & Configuration Management
• Documented and determined system configuration business requirements.
• Efficiently Completed configuration requests as assigned, based on approved business requirements
• Worked efficiently with Applications Development and Support group to implement, test and rollout new patch releases
• Developed and prepared test strategies and test plans for system configuration changes based on business requirements
• Tracked and documented all research and configuration work including regular updates to the users
• Proficiency in implementing various IT ticketing tools like Service Now Maximo, TOPS, Kronos, Asset management tool like
TAM IT (Tivoli Asset Management), TAT4D etc.
• Experience in End to End IT Infrastructure Management (Solution Conceptualization, Technology evaluation, Procurement,
Implementation & Asset & Configuration Management
• Experience in commercials and Asset & Configuration Management Domain for all areas of
• Handling Escalation, Vendor Management, Monthly HW Asset billings reports etc
• Handling Incident management & Asset & Configuration Management ( Hardware and software )
• Good communication & interpersonal skills with strong analytical, problem solving & organizational abilities
• Experience with Windows 2003/2008 Server platforms Emphasis on Active Directory.
• Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers,
network equipment, and software applications
• Highly process oriented with the ability to focus on problem solving under pressure
Strength
• Effective communication skills and good analytical, decision making ability. Dedicated to professional and highly motivated
towards target achievements. Having the ability to complete the given task, Positive attitude, Friendliness and Flexibility
and achieve success in job. Maintains quality customer service skills, strong work ethic, and is a team player with the ability
to work well independently. Must possess above
CORE COMPETENCIES
IT Infrastructure:
• Preparing monthly incident trend report, asset billing report, logistic report etc
• Logging a Breakdown call and issuing the ticket no. to the customer
• ASP Warranty calls handling (Call Logging / Assigning / Follow up) for IBM/HP/Compaq and Dell.
• Evaluates asset and configuration management tools and recommends those that best meet the organization’s budget,
resource, timescale and technical requirements; directly or indirectly customizes proprietary tools to produce effective
asset and configuration management environments in terms of databases and software libraries, workflows and report
generation
• implements the service asset management policy and standards
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2. • Solving the technical problem of customer by phone or by taking remote session of the users system. Providing first-line
investigation and diagnosis (have access to Team viewer, Ammyy admin).
• Preparing all Daily/weekly/monthly reports and submitting to Program Manager.
• Maintaining and distributing daily 'Service Desk Statistics reports' and monthly 'Business Impact reports' to IT Service
Management and Technical team.
• Implement and integrate new system architecture into an existing environment
• Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers,
network equipment, and software applications
• Advanced hardware & software troubleshooting skills
• Experience with Windows 2003/2008 Server platforms Emphasis on Active Directory.
WORK EXPERIENCE: 5 Year
1: Since Jun 30th
2016 19 working as an CMDB Manager, in HCL Technologies Ltd ( Contract EMP For Pinaki Softcon Pvt Ltd) for
ALSTOM project. Location: Bangalore Bagmane Tech Park
Key Deliverables:
• As a Process Consultant on-boarding new clients, Also migration/Integration of new/existing clients onto ITSM tools like
Service Now.
• Initial review of BOM (Bill of Material) & SOW (Scope of Work) to understand client requirements and contract validation.
• Entire process would include onsite/offsite Process workshops for required modules, Data upload, UAT, Process Trainings
and Documentation before a handover to HCL operations team.
• Involved in the Service now onboarding new clients, Service Now implementation, e-bonding, LDAP integration and
handling new requirements during steady state.
• Handling Alstom Project
• Organizing and imparting trainings for HCL GBP modules to client and internal operation teams.
• GAP analysis, Workaround developments and process improvements for the clients.
• Continuous Service Improvement, implementing internal procedures and auditing within our OMC as well.
• Maintenance & Creation of Project/Operational documentation. Which includes FRSs, Procedure docs etc.
• Integration with BSM and ensure data consistency between product.
• Experience on discovery using various technology i.e. SCCM & Big Fix
• Create and maintain Business Service/application CI Models in CMDB and sync information with Service Now
• Understanding of various connected products i.e. BSM, manual discovery from excel files
2: Since November 19 ‘2014 working as an Associate support Engineer Level-2 Team lead, in Technoforte Pvt Ltd for TKAP project.
Location: Bangalore Bidadi Industrial Area
Key Deliverables:
• IT Operations (with 7 members) consisting of Network, Server, Desktop Engineers & Asset Management Team.
• Key role in planning and implementation of enhancements and up gradations of business solutions in organization within
preset budget and deadlines for financial year.
• Planning and scheduling of projects, progress and performance reviewing to establish milestones and deliverables on time.
• Experience in Incident Management, Change Management, Windows Administration, Windows Security, Patch
Management
• Yearly budget planning for the IT related activities. (Procurement & AMC – Hardware & Software)
• Planning of IT assets like Desktop, Laptop, Server, Switch & UPS, Software licenses based on the HR recruitment data for the
fiscal year and handling the procurement based on need.
• Maintain IT Asset Hardware & Software Inventory through automated Tool (Software Asset Management)
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3. • IT& Non-IT Software License tracking & reporting to Management on Software License Compliance.
• Coordination with end users for requirement collection towards projects and evaluating the need and arriving at solution.
• Reporting management on Incidents, Inventory of assets management in terms of HW and Software license.
• IT record and document management.
• Maintaining and assigning call to engineer using TOPS tool
• Operating system installation, patch, and software deployment ,Perform on-site and remote technical support
• Monitors, plans, and coordinates the distribution of client/server software and service packs.
• Input into IT policies and development
• DHCP- Deployment and configuration, DNS configuration ,Creating and manage group policy objects(GPOs)
• Coordinating the User’s System Problem with the Support Engineers.
• Coordinating the User’s for resetting their AMRUTH application ID’s.
• Maintaining Daily, Weekly & Monthly Report of IT Support Engineer’s. Maintaining Daily, Weekly & Monthly Report of IN
• Analyzing monthly helpdesk calls, giving solutions for most often registered.
• Handling Users System problem and giving solution over the phone.
• Creating & Deleting Application IDs based on the User ID management Form from HR.
• Weekly asset tracking and reconciliation for TKAP Monitor the Asset Management Tool LOB and Location wise.
• Monitor the Asset Movement and Ensure IMAC Process for TKAP Users
• Ensure the 100% Basic Hygiene activity for each client system ,Monitor the Call Management for TKAP
• LOB wise and ensure the PM Check list, User Feedback, Hourly Call tracking reports daily basis.
• Monthly share the Live SOD Track sheet to all TKAP
• Preparing Weekly & Monthly reports for TKAP (Using Excel & PowerPoint)
• Sharing Daily Activity Dashboard to all TKAP heads
3: Since December ‘2011 working as an Asset analyst and IT coordinator, Designation – IT coordinator for PAN India region, in
Manpower HR Solution India Pvt Ltd For IBM project. Location: Thrissur (Kerala).
Key Deliverables:
• Maintaining and assigning call to engineer using Maximo tool
• Maintaining Asset Management, IMAC
• Preparing Quarterly Billing.
• Coordinating the User’s System Problem with the Support Engineers.
• Coordinating the User’s for resetting their application ID’s.
• Maintaining Daily, Weekly & Monthly Report of IT Support Engineer’s.
• Analyzing monthly helpdesk calls, giving solutions for most often registered.
• Handling Users System problem and giving solution over the phone.
• Creating & Deleting Application IDs based on the User ID management Form from HR.
• Ensure the Quarterly Billing activity for PAN India region
• Weekly asset tracking and reconciliation for PAN India region
• Monitor the Asset Management Tool LOB and Location wise.
• Monitor the Asset Movement and Ensure IMAC Process for PAN India region
• Ensure the 100% Basic Hygiene activity for each client system
• Monitor the Call Management for PAN India region
• LOB wise and ensure the PM Check list, User Feedback, Hourly Call tracking reports daily basis.
• Monthly share the Live SOD Track sheet to all South IBM IT Heads
• Preparing Weekly & Monthly reports for PAN India region (Using Excel & PowerPoint)
• Coordinating & Maintaining
• Sharing Daily Activity Dashboard to all IBM Heads
4: PRUDENT Technologies Pvt Ltd (On contract with WIPRO InfoTech) December ‘2010 to December’ 2011 worked as a Desktop
support engineer.
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4. Key Responsibility:
• Administering, installing and troubleshooting of Servers, this includes Windows NT, Windows 2000/2003.
• Onsite/Telephonic/Remote Support to end users
• Desktop / laptop Installation and support (Hardware and Software)
• First level Application / OS support, Patch rollout
• Antivirus Installation, security patch rollout, virus database updating and monitoring
• Installation of LAN and maintenance
• Installation of Network stand-alone Printers using TCP/IP and print management
• Hardware/Software Installation and Troubleshooting
• Installing configuring and trouble shooting the PLUTUS (online credit/debit card transaction) software
• Installing and configuring of SAP software
• Database Support like SQL 2000, Progress (POS)
• Configuring Microsoft Outlook, Outlook Web Access
• DNS, DHCP and Group Policy Management
• Installing configuring and giving technical support to the VPN secure remote users.
• Backup Management
• Maintaining file share / security permissions at server level
Hardware/Software worked on
• OS: Windows 2003 /2008 Server, Win 98/2000/XP/Vista/Windows7/Linux/ Windows8.1
• Email: MS Outlook and Outlook Express. IBM Lotus Notes
• Antivirus: Symantec Antivirus ver.9.0, 10.0.McAfee, AVG. TREND Micro OfficeScan
• Application: Web based applications, Intranet , Amruth , Kronos , TAMIT , MAXIMO
• Remote tools: Net meeting, VNC. DameWare , Team viewer, Ammyy admin
• Recovery and Imaging tools/OS and Software Patch roll out / Backup and Restoration / User management.
• TCP/IP, DHCP, DNS
• Servers: HP Proliant ML @ DL series, Dell Power Edge T100 , IBM servers
INTERNSHIP
• Title : Online billing system
• Duration : 2009 - 2010
• Organization : Zeon Computer Pvt. Ltd.
ACADEMIC DETAILS
• Bachelor in computer application (BCA) from Saint Aloysius College Bharathiyar University 2009
• 12th
in Computer Science from GVHSS Kerala 2006
Certification Course Completed:
• Cisco Certified Network Associate.(CCNA R&S)
• MCITP (MICROSOFT ADMINISTRATION)
• ITIL V3 Foundation Certified
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5. PERSONAL DETAILS
Date of Birth: 3st
Jan 1989
Contact Address: Koluthuparambill (H), P.O.Varandarappilly, Karayampadam, Thrissur (Dist). Pin: 680303
Language Known: English, Malayalam, Tamil, Hindi.
DETAIL OF PASSPORT
Passport no : H 6792995
Issue date : 07.04.2010
Expiry date : 06.04.2020
Place of issue : Cochin
Declaration
I hereby acknowledge that the above given information are true to the best of my Knowledge and belief.
Sarandas KS
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6. PERSONAL DETAILS
Date of Birth: 3st
Jan 1989
Contact Address: Koluthuparambill (H), P.O.Varandarappilly, Karayampadam, Thrissur (Dist). Pin: 680303
Language Known: English, Malayalam, Tamil, Hindi.
DETAIL OF PASSPORT
Passport no : H 6792995
Issue date : 07.04.2010
Expiry date : 06.04.2020
Place of issue : Cochin
Declaration
I hereby acknowledge that the above given information are true to the best of my Knowledge and belief.
Sarandas KS
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