This document provides a summary of Alvin Britaña Mabutol's employment history and qualifications. He has over 20 years of experience in technical support, systems administration, and network administration for retail and engineering companies. His most recent role is as Systems Administrator and Stock Controller for a leading office furniture retailer in Qatar, where he manages their IT infrastructure and enterprise resource planning system. He also has experience in similar roles for other companies in Qatar and the Philippines.

1. ALVIN BRITAÑA MABUTOL
Qatar Address: Rm 47 6th
floor Bldg. 19
Ibn Maymoun-813 St, Al Muntazah - Zone 24, Doha, Qatar
Philippine Address: Blk 13 Lot 48 Phase 1 Ext Green Gate Homes Sub.
Malagasang 2A, Imus, Cavite, Philippines
Mobile Number: +974 50225849
Phone Number: +974 40174791
E-mail : vhin19@hotmail.com or vhin19@yahoo.com or vhin19@gmail.com
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EMPLOYMENT SUMMARY
20 years work experience as a technical support, network and systems administrator to retail and engineering
companies. Worked with multinational company for a technical support account and was task to handle, train and
lead a group of excellent people. Currently with a retail company in the Middle East as a Systems Administrator cum
Stock Controller. In charged of the Enterprise Resource Planning system from implementation to administration. In
charged of network administration and users technical support. Also assigned and tasked to be the company stock
controller.
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KEY COMPETENCY
 Problem solving and decision making: Able to analyze issues for escalations and provide further resolution.
 Prioritization skills and multitasking ability: Performs activities based on management guidance
around priorities.
 Effective Communication: Update the management on issues and progress related to assigned work.
 Conflict Resolution: Provides leadership with the appropriate information to resolve the conflict.
 Technical Skills, Coaching & Mentoring
 Planning & Organizing
 Process excellence and service delivery
 Teamwork and Leadership skills
 Logical and analytical capability
EMPLOYMENT BACKGROUND
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OFFICE 1 GULF – DOHA, QATAR – 07 JULY 2013 – PRESENT
A leading office furniture, office equipment, IT, IT accessory and stationery retail shop in Doha, Qatar. Focused
on providing strategic solutions to our valued customers. Owned and operated by Al Jaidah Brothers WLL.
Systems Administrator
• Manage and administer the servers including Microsoft Dynamics GP, Microsoft Retail Management
(Point of Sale System) and Microsoft SQL database, Domain, File and Printer server.
• Perform daily backup, of the database and bi-weekly server backup (full and incremental backup)
• Ensure connectivity of all servers, workstations,internet, telephony and communicationequipment and
other network appliance.
• Setup and configure the networks to ensure smooth and reliable operation and process including load
balance.
 Generate daily report of the Point of sales transaction and Technical Service daily transaction.
 Enter the updated of the selling price of the items in the ERP and POS Systems.
 Perform corrective item transaction in the system.
 Responsible in generating the list of items during Sale period and enter the sale price in the system.
 Coordinate with the accounting department for the issue encountered by the sales coordinator
in generating the sales invoice.
 Provide systems generated report as per request to the head of the department.
 Setup and maintain VPN connectivity to offsite/warehouse offices.
 Provide helpdesk and technical support to end users and troubleshoot issues for faster resolution.
 Coordinate with the purchasing team, vendors and suppliers for the IT and communication needs of the
company.
 Report directly to the general manager and finance manager during the data recovery of the system.
 Coordinate with our software vendor during the setup and implementation of the new ERP
(Microsoft Dynamics GP 2013).
 Manage the Domain server and its user policy and access.
 Manage the security access of the ERP users

2.  Manage e-mail creation and biometric registration of the new employee
 Developed, implemented and maintain IT policies, procedures and associated training plan for
network administration, network security, computer resources usage and disaster recovery.
• Collaborate with the management and peers to assess near and long term network capacity needs.
 Perform monthly maintenance to the server and database by updating the system and item reconciliation.
• Record all the events and issues that happened within the scope of work and duties and responsibilities
as per ITIL 2011 standard.
• Perform additional tasks that assigned by the management outside scope of work such as Stock Controller.
Stock Controller
 Generate and provide the inventory stock taking report to the management which includes system count,
physical count and variance report and analysis.
 Ensure safekeeping, secure and monitor of all the items and stocks.
 Generate item receiving report and coordinate item dispatching from the showroom.
 Prepare the needed items and generate transfer documents and sample/demo documents for colleagues.
 Monitor and follow up pending samples/demo items that is overdue for return.
 Prepare and generate office use documents, return report, warranty returns and issue warranty invoices.
 Generate the requests and needed items for showroom display.
Other Projects with Office 1 Gulf
 Deployment of Windows 2012 R2 with Domain Name System and Active Directory Services
 Deployment of Microsoft SQL Server 2014
 Deployment of Microsoft Dynamics 2013 (Enterprise Resource Program)
 Deployment of network Firewall and VPN remote connectivity
CIRDIA LIMITED (DUOTAL INCORPORATED) – June 2011 – March 16, 2013
Architectural, Engineers, Managers, Designers, Strategists, Planners and Business Specialists. Company is also
into outsourcing and provides manpower for various local and international client’s project.
IT Administrator and Support
• Managed servers including database, email, print and backup servers and their associated
operating systems and software.
• Ensure connectivity of all servers, workstations, telephony and communication equipment and
other network appliance.
• Setup and configure the networks to ensure smooth and reliable operation for fulfilling day to day
business objective and process including load balancing.
• Design and deploy company Local Area Network, Wide Area Network and wireless network
including servers, routers, switches, UPS and other hardware.
• Develop, implement and maintain policies, procedures and associated training plan for network
administration, security, usage and disaster recovery and business continuity.
• Practice network asset management, including maintenance of network component inventory and
related documentation and technical specifications information.
• Oversee new and existing equipment, hardware and software upgrades; as well as interact and
negotiate with vendors, outsourcing company, suppliers and contractors to secure network
products and services.
• Monitor and test network performance and troubleshoot problem areas as needed.
• Create and maintain documentation as it relates to network configuration, network mapping,
processed and service records; as well as provide network performance statistics and reports.
• Conduct research on network products, services, protocols, software and system applications
and standards to remain abreast of developments in the networking industry.
• Conduct proof of concept for the application needs and implementation of cloud services using
different technology.
• Collaborate with the management and peers to assess near and long term network capacity need Provide
helpdesk and technical support to end users and troubleshoot issues for faster resolution.
Projects and accomplishments with Cirdia Limited
• Deployment of Mail Exchange on Cloud platform for Cirdia Ltd
• Planning, deployment and implementation of File Server and other applications through cloud managed
data center from in-house data server management
• Planning, deployment and implementation of the applications such as MS Office, Autodesk 3DSMax,
Revit and AutoCAD and Archicad using Citrix XenApps through cloud manage services.
• Updated and implemented the processes of the company for ISO certification.

3. TELUS INTERNATIONAL PHILS. INC. (AMBERGRIS SOLUTIONS INC. (ASI)) - (Jan. 2005 – March 2011)
TELUS (Ambergris Solutions) is a leading Canadian company that provides offshore customer care solutions to
international clients in the utilities, IT, travel & hospitality, telecommunicationsand financial services industries.
Operations Supervisor (Team Leader) for Microsoft Xbox ANZ Region ( Oct. 2007 – March 2011)
• Monitors, coaches, motivates and provide floor support and feedback to Tier 1 team members
• Provide admin task for the team members such as generating payroll and updating of 202 records.
• Generate reports required by the clients such as Metrics service level
• Coordinate with other departmental needs of the team
• Monitor queue and daily service level of the account
• Coordinate with the clients and the team members the latest update of the account
• Take Tier1 Level, Tier 2 Level Escalations and End user calls
Technical Lead (April 2007 – October 2007)
• Provide floor support and assistance to Tier 1 Level Agents
• Managed the accounts Service Level by monitoring the calls taken by the agents through Call Management
System
• Track and monitors the agents daily attendance and performance
• Further escalate the issues that cannot be resolve by Tier 1 and Tier 2 level to Tier 3
• Coordinate with the clients on a technical level in some issues that needs further resolutions
• Coordinate and work with the Operations Manager and Team Supervisors in maintaining the accounts service
level
Escalations Supervisor – Tier 2 Level (Feb. 2006 – April 2007)
• Provide support and assistance to Tier 1 Level agents
• Provide support and assistance to the escalated calls of the customers
• Document and provide resolutions for the customer
• Coordinate with the client on some issues that needs further attention and resolution
• Train incoming Tier 1 level representatives on product specifications and the line of business
Customer Care Representative – Tier 1 Level (January 2005 – February 2006)
• Provide technical assistance to the customers through phone with regards to the problem they are having
with the unit
• Ensure that the customers will be provided satisfactory support
• Properly document each customers issue within the system
• Process and offer resolution for the customer
• Maintain and coordinate properly to the head of the team for the encountered issues that needs outright
Resolution
COLLIERS INTERNATIONAL PHILS., INC. (CIPI) (Sept. 1996 – June 2004)
A Canadian multinational company that handles and transact business with regards to real estate property, Office
sales andleasing, Property and building management, residential sales and leasing, research and consultancy,
Retail sales and leasing and property investment.
IT Administrator (CIPI) – IT Department (February 1998 – June 2004)
• Monitors the overall operations and activities of all the system, in addition to responsibilities held during post as
Technical Support Engineer
• Partakes in planning, decision making and implementation for the company’s systems development. Make sure
that all system projects are in the right direction.
• Liaise and coordinate to the regional counterpart with regards to systems implementation and major decision
making that needs technical consultation
• Coordinate with the local and international suppliers and providers in the installation and implementation of the
systems
• Regularly attends and reports to the division head or the committee meeting of the company for the status and
development in the IT Department
• Inventory and assess the current equipment of the company
• Reports, recommends and acquire needed equipment for the company
• Safe keep and secure the day to day backup of the system
• Regularly updates and upgrade the operating system and anti-virus software
• Create and roll out database on Lotus Notes for various divisions
• Create and implement company IT Policy

4. Technical Support Engineer (CIPI) – IT Department (September 1996 to February 1998)
• In-charge with the installation and configuration of computer hardware and software (Systems,
Applications, Database and E-mail)
• Monitors and maintain network components and its operations
• Provide quick and quality assistance to end-users (both in house and off site offices) and troubleshoots
computer hardware and software problems
• Orient and train new users on the systems and conduct basic trainings to end-users
• Assist in setting up of digital presentations of other divisions to its various clients
• Filing and documenting various IT matters
• Installation and configuration of operating system, network system, e-mail server and other application in
a desktop and notebook computer.
UNISON COMPUTER SYSTEMS INC. (UCS) (Aug. 1992-Sept. 1996)
Engage in the sale and distribution of advanced and high quality information technology tools and equipment such
as computer hardware, peripherals, and other data communications devices. The company is into services such
as computer repair and maintenance, network installation and configurations and conducting workshops and
seminars to clients.
Senior Technical In-house Supervisor – Engineering & Tech . Dept. (January 1995 – August 1996)
• Supervised the staff in handling the repair of the unit(s)
• Coordinate and report to the client for the status of unit(s) the quickest way possible
• Coordinates with the manufacturer and other source for the needed components of a broken unit
• Orient and train new technical staff in repairing various types of units (computers, printers, scanners,
monitors, network device) and the installation and configuration of a network system.
Field Technical Support (UCS) – Engineering & Tech Dept. (August 1992 – December 1994)
• Installations and configurations of computers and its peripherals to various clients.
• Orient and trains end users in using and maintaining the system.
• Installation and configuration of servers and network systems of a company.
• Assist in the product demonstrations to clients with our marketing personnel.
PROJECT(S) ACCOMPLISHED
• Payroll System for Windows with CIPI
• Property Management System Implementation (MRI) with CIPI
• Commercial Sales and Leasing System Implementation (CJSystems) with CIPI
• Windows OS and Applications Upgrade with CIPI
• Desktop and Server installations with UCS and CIPI
• Upgrade of internet connection to broadband with CIPI
• Lotus Notes Systems Upgrade from 4.5 to 5.0 with CIPI
EQUIPMENTS_ANDMACHINES HANDLED
• Compaq Server Proliants and Prosignia
• Dell PowerEdge Servers and IBM server with Raid 5 Technology
• 3Com hubs and Switches
• Cisco Routers, Pix Firewall and Switches
• Cyberoam, Fortigate, Sonicwall, PF Sense and Watchdog Firewall
• AT & T Partner and Nortel Network PABX
• IBM, Dell and HP Compaq Notebooks and Desktops
• HP and Epson Laserjet, Deskjet Printers and Plotters
• Analog and Digital MultiTesters and Oscilloscopes
• Lathe Machines, mechanical equipment and power tools
OTHER ACCOMPLISHMENTS, CERTIFICATION AND ACHIEVEMENTS
 ITIL Foundation 2011 Certification with New Horizons Training Center – April 2015 Doha, Qatar
 Cyberoam Certified Network and Security Professional – October 2014 Doha, Qatar
 ISO Quality Management lead of IT Department for Cirdia Limited – Octber 2012
 ONTRAC Training for TELUS International Phils., Inc. - February 2011
 LEAD Training Certification program from TELUS International Phils., Inc. - October 2007
 Y2K Business Contingency Planning - One of the lead personnel
responsible for the planning and implementing risk contingency of the business
 Helped out in reducing the data communication cost of Colliers International Phils. Inc. back in 1998
 Gone through various seminars regarding computer products as well as the development of management and
leadership skills

5. COMPUTER KNOWLEDGE
Operating Systems
• Microsoft Windows Server 2012 R2 – advanced knowledge
• Windows Vista, Windows 7 and Windows 8
 Microsoft Windows Server 2003 and Windows Server 2008 R2 Enterprise (DNS, DHCP, Active Directory,
WINS, IIS)
 Novell Netware
Database System
 Microsoft SQL Server 2014
 MS SQL Server 2005
 Lotus Notes Domino Database
 MySQL, PHP, Apache
ERP and Retail Systems
• Microsoft Dynamics GP 2013
• Microsoft Dynamics GP 9.0
• Microsoft Retail Management Systems (Point of Sale System)
E-Mail System
 Microsoft Exchange 2013 Cloud Based connection
 Microsoft Exchange 2003 and Microsoft Exchange 2010
 Lotus Notes Domino 5 Mail
Applications
 Microsoft Office (Word, Excel, Powerpoint, Visio and Outlook) – advanced knowledge
 Adobe Photoshop, Adobe Acrobat and Adobe Pagemaker
 Autodesk Applications (3DSMax, AutoCAD and Revit)
Tools
• Management Reports International
• IEX Totalview (Attendance and Time Monitoring system)
• CMS (Call Management System)
• Nice Perform (Call Monitoring System)
• PFSense Open Source Firewall
• McAfee Anti-virus
• Citrix Server Administration and remote desktop deployment
• Microsoft Network Monitoring Tool
 Cyberoam network monitoring software

6. PERSONAL INFORMATION
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Sex : Male
Civil Status : Single
Height : 5' 5" (1.651m)
Weight : 160 lbs. (75 Kilos)
Date of Birth : 19 February 1972
Place of Birth : Manila, Philippines
Drivers License (Philippines) : N04-98-428119
EDUCATION
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1989-1996 College : Technological University of the Philippines
Course Taken : Computer Technology
(Comprehensive Computer Technician)
1985-1988 Secondary / High School : Southeastern College
1979-1985 Primary / Elementary : Southeastern College
OTHER ACTIVITIES AND AFFILIATES
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AMCI Mountaineering Club (Makati, Philippines) Board member 2004
Lectors and Commentators Guild (Pasay, Philippines) President 1999 - 2000
Manila Dragons Dragon Boat Rowing Team (Manila, Philippines) Member 1997-2004
DECLARATION:
I hereby declare that all the above stated details are true and the documents will be produced whenever
necessary.
Alvin B. Mabutol