Sujay Kumar Datta is seeking a middle level managerial role in IT operations and administration. He has over 11 years of experience in IT operations, network and system administration, and technical processes. Currently he is the lead of IT operations monitoring infrastructure and processes for an Accenture project. Previously he worked as the Circle IT Operations head for West Bengal, Bihar, and Jharkhand for Reliance Communications. He has an MBA in IT management and certifications in MCP and pursuing CCNA.

1. SUJAY KUMAR DATTA
E- Mail: sujay125@hotmail.com,
Contact: 08820254740/09330458440/(MR)
Job Objective
Seeking Middle Level Managerial Assignments in IT Operations and Administration with process
oriented in a high technology oriented organisation.
Executive Summary
A Technocrat with over 11 years’ experience in the areas of IT operations and management in
Network ,System Administration and Technical processes . Currently designated as a lead
of IT Operations ,monitoring infrastructure and processes of a Accenture project .
previously I was designated as a Circle - IT Operations - West Bengal – Bihar -
Jharkhand with Reliance Communications Ltd - Reliance own retail business.
Knowledge Purview
 Generate report from ITSM(BMC Remedy) & BPPM Tools(BMC ProactiveNet
Performance Management) for analysis for SLA and others..
 Monitoring tools: Solarwinds, BMC Proactive Monitoring ,BMC Remedy 7.5(ticketing
tools), ,Zenoss, Spectrum(network device monitoring tools),ZABBIX (UNIX
based monitoring tools)
 Languages
 Entry level SAP, C, C++, HTML& Java
 Platforms: DOS, Windows ME, XP, Vista, windows 7 Windows NT (Server & Workstation),
Linux, Windows server 2000, 2003,2008.
 Database
 BPPM Tools(BMC ProactiveNet Performance Management),BMC
ProactiveNet Performance Management ,BEM IX console( for view the incident
alerts) ,BMC Remedy 7.5 ,Mail server, SQL Server, Lotus nodes MS Access ,
Multiple Tally Servers & Symantec corporate version
 Networking
 VPN,
 Remote Support, Remote Desktop
 Switch, Router Configuration
 LAN & WAN Set up
 ISDN/Lease line configure for Video Conference system
Academic Credentials
 MBA on IT Management from National Institute of Management (NIM)in 2010
 2nd B.Sc. on networking honours (Bachelor of information technology and management)
from Utkal University in 2003
 B.Sc. from Calcutta University, 1996
Certifications
 MCP

2.  Pursuing CCNA
Core Competencies
IT operations & Monitoring process
 Interact with the Client (Global Payments) and site engineers ( Hong Kong, Philippines’,
USA)for various location around the globe make them understand the process how to
log a call in service desk as well as send few guideline
 Based on alerts generate from RSM server to BMC Proactive Monitoring console ,
Solarwinds,Spectrum ,Zenoss and ZABBIX server (UNIX monitoring tools) it need to create
incident ticket according to severity & priority as P1,P2,P3 or P4.
 It needs to create the same ticked in our BMC Remedy (ITSM) as well as in client side
ticketing tool ICCM.
 It needs to replicate within certain interval any update in both tickets.
 Maintain OSSR reports as well as incident update tracker.
 Manage the alerts and calls from service desk within the SLA and escalate as per process.
 Co-ordinate with various location service engineers around the globe.
Network Management
 Mapping business requirements and providing customised networking solutions involving
finalisation of product specifications and selection of appropriate techniques.
 Handling the installation and commissioning of networking equipments & switches,
computer hardware devices and software, ensuring maximum uptime.
 Handling Windows Desktop Support & Remote desktop Management.
 Troubleshooting network problems related to LAN, WAN and VPN.
System Administration
 Managing the installation, configuration & maintenance of Windows 2003 & network
services and peripherals.
 configure and handled Local mail server, mail ID creation and connecting of local mail
server to Sify shared mail server
 Tally server up gradation, data backup and data recovery.
 Looking after the administration of Microsoft Active Directory, DHCP, and TCP/IP;
implementing group policies.
 Configuration of redundancy in the servers for fault tolerance with User Security to optimize
the server utilization.
 Troubleshooting network problems related to LAN.
 Accessing desktops through Remote, Net meeting and VNC for Problem Solving.
 Corporate anti virus install and update to client machine from server end.
Technical Support
 Attending to the network faults, analyzing the faults through root-cause analysis and
suggesting technical solutions for overcoming the same.
 Coordinating with the network operations team to transmit accurate customer requirements
and concerns.
 System support activities include:
-Windows Maintenance
-User Maintenance
-Application Maintenance
-Backup

3. -Report Maintenance
-Vendor Management
Organizational experience
Kingston Infosolution (Accenture/global payments project)
Since Nov,11
Lead of IT operations ,monitoring infrastructure and processes
Key Deliverables
 Generate report from ITSM & BPPM Tools(BMC ProactiveNet Performance
Management) for analysis for SLA and others..
 Interact with the Client (Global Payments) and site engineers ( Hong Kong, Philippines’,
USA)for various location around the globe make them understand the process how to
log a call in service desk as well as send few guideline .
 Based on alerts generate from RSM server to BMC Proactive Monitoring console ,Spectrum
,Zenoss and ZABBIX server (UNIX monitoring tools) it need to create incident ticket
according to severity & priority as P1,P2,P3 or P4.
.
 It needs to create the same ticked in our BMC Remedy (ITSM) as well as in client side
ticketing tool ICCM.
 It needs to replicate within certain interval any update in both tickets.
 Maintain OSSR reports as well as incident update tracker.
 Manage the alerts and calls from service desk within the SLA and escalate as per process.
 Maintain a good relation with client engineer also.
Reliance Communications Ltd - Reliance Own Retail business Mar’07 Nov,11
Circle - IT Operations - West Bengal – Bihar - Jharkhand
Key Deliverables
 Providing timely resolution of all IT related calls within the SLA by using 25 field engineer
at 80 Reliance own retail outlets in the Circle (around 1000 pc ,22 Polycom for video
conference, 20 routers,44 switches 90 printers and other IT equipments ).
 Monitor the field engineer activity based on priority & TT basis by using web base portal
(BMC Remedy) and resolution within the SLA.
 Overseeing Procurement/ Repair/configuration/ Replacement of IT equipments.
 Guiding the IT support teams and RW staff as per business requirement to
install/configure different IT equipment in different place at Reliance world location & Train
newly joined Web Guide for IT Process.
 Co-ordinating with vendor, IT support team, Reliance World Mumbai Head Office at DAKC
and Ware Houses for new IT projects, IT material, software update, Game update, Video
Conference demonstration at customer places through ISDN or Lease line.
 Handling Inventory Maintenance & Audit of all IT systems at Circle
 Preparing budget, PR.PO and GRN for purchase/repair IT equipment through. SAP
Highlights
 Install Video conference equipment at customer end through their ISDN or Lease line even
support for their Video Conference system
 Maintain logistics for any IT equipment procure or replace within our circle or from other
circle to us.

4. DIGITAL AVENUES LIMITED (Placed at IFB, Corporate Head Office, Kolkata)
Jun’04 Mar’07
System Administrator
Highlights
 Skilfully provided System Support for factory, head office for around 120 PC and 30
printers.
 Successfully configure and handled Local mail server, mail ID creation and connecting of
local mail server to Sify shared mail server.
 Configured and maintained WIN 2003 server and installed XP in client PC within this
domain.
 Supported other locations through remote desktop and data transfer through VPN.
 Updated/install customized software, data backup, anti virus and Tally server.
 Involved in First level repair of all faulty PC and Printer prior to vendor escalation.
 Maintained the BSNL, TATA and Reliance internet connection for 24 hrs.
 Demonstrated and conducted Video conference system with other locations.
 Prepared to connect through VPN system via Cisco router among all the branches.
Dish net DSL, Kolkata Nov’03 Jun’04
Field Engineer
Highlights
 Configured and install DSL modem and router in customer places.
 Fulfilled some customer requirement about Internet sharing, LAN set up etc
 Executed Crimping and cabling form Dish Lamp multiplexer to customer end up to 2 KM.
 Supervised few field workers for Crone punching 50/20/10 pair cable and shortest distance
for cable connection.
Personal Details
 Date of Birth : 29thDecember, 1975
 Address : Rishi Arabinda Sarani , North East Noapara P.O.: Noa
Para, Barasat, North 24 Parganas, West Bengal, Pin:
700125, India.
 Languages Known : English, Hindi, Bengali
 PF Account NO : WB-40881/035 (DIGITAL AVENUES LIMITED)
MH/47615/2587(Reliance)
 Passport : Yes