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Michael
Wadkins
34 West Street
Yeovil
Somerset
Ba20 2ba
Home: 01935 478638
Mobile: 07525 067496
silentbobis@yahoo.co.uk
Career Snapshot
 18 years in customerservice
roles.
 Proven teamleader, Always up
for new ideas and waysof
working, fully signed offand
commended in current role.
 Self-taughtin Photoshop to a
levelwhere I was responsible
for division wide P.O.S.
creation, fully at home in MS
Office, Windows, and Mac
OSX.
 High performancein a KPI
driven environment
Awards
 #1 In Company “Ps4”and
“Xbox One”attachincentive
 #1 In region on attach
incentives for: Titanfall, Sunset
Overdrive, Callof DutyAW,
Destiny, Fifa14, Fifa15,
Mario Kart 8, Drive Cluband
more.
 In charge of Region14 digital
attach incentive, got the
region to #2 in the business.
 Top store in company January
2013 – Blockbuster
 Top store managerSeptember
2012 and January2013
Blockbuster Region38
Computer Skills
Office, Photoshop, Video
editing and Direction
Mission Statement
To always put the
customer first, to make
the team that I am
responsible for perform to
a high standard with
smart and track able
targeting.
Team Leader, Builder, Coacher
Offering a proven track record in growing a business and finding new
ways to develop staff.
Training  Staff Progression  Customer Service
Key Skills
 World-Class Customer Service
 Troubleshooting/ Problem Solving
 Up-Selling/Extended Warranties
 Marketing Design
 Social Networking campaigns
 Team leading, by example
 Business Development
 Technical/User Support
 Managing A Team In A High
Value Retail Environment
 Reports & Documentation
 Succession Planning and
follow up
Professional Experience
CARPHONE WAREHOUSE.
GAME DIGITAL.
BLOCKBUSTER ENT.
GAME LTD.
Branch Manager, Jan 2015 – April 2015
Store Manager, Oct 2013 – Nov 2014
Store Manager, Jan 2010 - July 2013
Deputy Manager, Dec 2004 – Dec 2009
3. Sales Specialist, March 2003 – Dec 2004
THE LINK. Sales Assistant, Sept 2001 – March 2003
PHONES 4U.
TESCO
Sales Assistant, March 1999 – Sept 2001
Sales Assistant Oct 1997 – March 2001
Provided team leadership, leading by example in a busy retail environment,
customer service in tough situations. Able to turn teams around using
smart targets and follow up reviews. Using personal development plans and
reviews to make sure the team are performing over expectations.
Performance Review Excerpts
“…Top 20 pre-owned growth store” December 2009, -Game
“…Top 10 store in all KPI areas” 2006-2007 Every month for 14 months,
-Game
“…Again the store performs in Mike’s more than capable hands” Review
Jan 2014 - Game
“…The store while Mike has worked here has grown from under a million
a year to close to three million per year” Performance review -Game
Jan 2014
“…Mike is what we need in the business, a manager who thinks of
progression and training of his team to cover every redundancy” –
Game May 2014
Education
Highcliffe Comprehensive School
1991 – 1996

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Cv

  • 1. Michael Wadkins 34 West Street Yeovil Somerset Ba20 2ba Home: 01935 478638 Mobile: 07525 067496 silentbobis@yahoo.co.uk Career Snapshot  18 years in customerservice roles.  Proven teamleader, Always up for new ideas and waysof working, fully signed offand commended in current role.  Self-taughtin Photoshop to a levelwhere I was responsible for division wide P.O.S. creation, fully at home in MS Office, Windows, and Mac OSX.  High performancein a KPI driven environment Awards  #1 In Company “Ps4”and “Xbox One”attachincentive  #1 In region on attach incentives for: Titanfall, Sunset Overdrive, Callof DutyAW, Destiny, Fifa14, Fifa15, Mario Kart 8, Drive Cluband more.  In charge of Region14 digital attach incentive, got the region to #2 in the business.  Top store in company January 2013 – Blockbuster  Top store managerSeptember 2012 and January2013 Blockbuster Region38 Computer Skills Office, Photoshop, Video editing and Direction Mission Statement To always put the customer first, to make the team that I am responsible for perform to a high standard with smart and track able targeting. Team Leader, Builder, Coacher Offering a proven track record in growing a business and finding new ways to develop staff. Training  Staff Progression  Customer Service Key Skills  World-Class Customer Service  Troubleshooting/ Problem Solving  Up-Selling/Extended Warranties  Marketing Design  Social Networking campaigns  Team leading, by example  Business Development  Technical/User Support  Managing A Team In A High Value Retail Environment  Reports & Documentation  Succession Planning and follow up Professional Experience CARPHONE WAREHOUSE. GAME DIGITAL. BLOCKBUSTER ENT. GAME LTD. Branch Manager, Jan 2015 – April 2015 Store Manager, Oct 2013 – Nov 2014 Store Manager, Jan 2010 - July 2013 Deputy Manager, Dec 2004 – Dec 2009 3. Sales Specialist, March 2003 – Dec 2004 THE LINK. Sales Assistant, Sept 2001 – March 2003 PHONES 4U. TESCO Sales Assistant, March 1999 – Sept 2001 Sales Assistant Oct 1997 – March 2001 Provided team leadership, leading by example in a busy retail environment, customer service in tough situations. Able to turn teams around using smart targets and follow up reviews. Using personal development plans and reviews to make sure the team are performing over expectations. Performance Review Excerpts “…Top 20 pre-owned growth store” December 2009, -Game “…Top 10 store in all KPI areas” 2006-2007 Every month for 14 months, -Game “…Again the store performs in Mike’s more than capable hands” Review Jan 2014 - Game “…The store while Mike has worked here has grown from under a million a year to close to three million per year” Performance review -Game Jan 2014 “…Mike is what we need in the business, a manager who thinks of progression and training of his team to cover every redundancy” – Game May 2014 Education Highcliffe Comprehensive School 1991 – 1996