This resume is for Mark Weston, providing his contact information, summary of skills and qualifications, work experience, and employment history. He has over 20 years of experience in customer service, sales, construction, and the military. Currently he works as a customer service professional at Schwan's Home Service, where he has increased order volumes and customer satisfaction through building relationships.
Captivate CX event summary - Dublin 7th May 2015Near Future
This is a summary of the first in a series of Customer Experience (CX or CE) events that we held on 7th May, Dublin in partnership with Graphic Mint.
During this two hour working session, three people with deep experience of this area talked about how to plan for and manage an ongoing customer experience engagement that helps you achieve increased customer satisfaction and deliver commercial objectives.
Siobhan Hennessy, Head of Customer Experience Management at Bank of Ireland explored her 10 key focal areas that ensure your CX programme is a success while Séamus T. Byrne, Director of CX at Graphic Mint and Dermot Casey, Principal of Near Future worked to map out and visualise a CX strategy and eco-system.
You can sign up for future event notifications at www.cxdublin.com
Captivate CX event summary - Dublin 7th May 2015Near Future
This is a summary of the first in a series of Customer Experience (CX or CE) events that we held on 7th May, Dublin in partnership with Graphic Mint.
During this two hour working session, three people with deep experience of this area talked about how to plan for and manage an ongoing customer experience engagement that helps you achieve increased customer satisfaction and deliver commercial objectives.
Siobhan Hennessy, Head of Customer Experience Management at Bank of Ireland explored her 10 key focal areas that ensure your CX programme is a success while Séamus T. Byrne, Director of CX at Graphic Mint and Dermot Casey, Principal of Near Future worked to map out and visualise a CX strategy and eco-system.
You can sign up for future event notifications at www.cxdublin.com
Teleiman LLC CEO Robb Auber gives its clients real benefits of outsourcing in the form of lead generation, sale maximization, and cost control with his customized and integrated, outbound and inbound marketing.
Improving customer experience - CX in the Telecom sector.Amr Selim
Learn how SK Telekom (T-Mobile’s sister company and part of the Deutsche Telekom group) improved their CX using Staffino's innovative approach and cloud-based tools.
Select an outsourcing company to reduce the employment costJohn William
Almost all the companies nowadays availing the outsourcing services of the worldwide global brand to reduce overhead, input quality work and generate more revenue towards business.
Upgrade Your Department: Tools for 2010 (Parks and Recreation)Ryan Hegreness
This presentation was given by Ryan Hegreness at the Northern New England Conference on Recreation in January, 2010. The session covers the following topics: Improving Routine Department Functions (surveys, job applications, forms), Improving Business Communication and Collaboration (networking, project management, communication tools, etc.), and Marketing and Customer Service (Social Media, Website Design).
Visit http://RecWebsites.com and http://RecSurveys.com to learn more about some of these services. To learn more about the presenter, visit http://ryan.hegreness.net.
Crucial Aspects of Training Sessions in Telemarketing CompaniesGo4customer
Most businesses nowadays have started using telephone-based marketing techniques to promote their brand and expand their customer base. This PPT is talking about crucial training sessions in telemarketing companies
Teleiman LLC CEO Robb Auber gives its clients real benefits of outsourcing in the form of lead generation, sale maximization, and cost control with his customized and integrated, outbound and inbound marketing.
Improving customer experience - CX in the Telecom sector.Amr Selim
Learn how SK Telekom (T-Mobile’s sister company and part of the Deutsche Telekom group) improved their CX using Staffino's innovative approach and cloud-based tools.
Select an outsourcing company to reduce the employment costJohn William
Almost all the companies nowadays availing the outsourcing services of the worldwide global brand to reduce overhead, input quality work and generate more revenue towards business.
Upgrade Your Department: Tools for 2010 (Parks and Recreation)Ryan Hegreness
This presentation was given by Ryan Hegreness at the Northern New England Conference on Recreation in January, 2010. The session covers the following topics: Improving Routine Department Functions (surveys, job applications, forms), Improving Business Communication and Collaboration (networking, project management, communication tools, etc.), and Marketing and Customer Service (Social Media, Website Design).
Visit http://RecWebsites.com and http://RecSurveys.com to learn more about some of these services. To learn more about the presenter, visit http://ryan.hegreness.net.
Crucial Aspects of Training Sessions in Telemarketing CompaniesGo4customer
Most businesses nowadays have started using telephone-based marketing techniques to promote their brand and expand their customer base. This PPT is talking about crucial training sessions in telemarketing companies
1. MARK WESTON
MOBILE: 231-675-0566 7689 Riverview Drive, Jenison, MI 49428 EMAIL: tmpov@yahoo.com
MARK WESTON
MOBILE: 231-675-0566 7689 RIVERVIEW DRIVE, JENISON, MI 49428 TMPOV@YAHOO.COM
Summary
Dedicated customer serviceprofessional skilled atbuildingrelationshipsand increasingsales .Committed
teamplayerwith experience inretail, home delivery andautomobilesales.
Experience
CustomerService
Increasedordervolume by50% ondeliveryroute throughupsellingandcustomerinteraction.
Createddealsthatresultedinhighlevelsof customersatisfactionusingthoroughoverviewsof
vehicle features tomeetcustomerneeds.
Completed customerprojectsontime andonbudgetincreasingloyaltyformysmall business.
Actedas Unit Trainerensuringnewsalesrepresentativeshave the skillsandknowledge necessaryto
provide excellentservice totheircustomers.
Deliveredcustomerorderswitharightday,rightorder conceptthat increasedcustomerloyaltyand
satisfaction.
Administrative
Owneda construction sub-contractorcompanyfornew constructionandremodelingincluding
managingbusinessfinance,invoicing,quoting,contract administration,andreporting.
CompletedSalestasksincludingreceivingandprocessingcustomerordersforfulfillment.
Managed inventoryincludingforecastingproductdemandtoensure appropriatestocklevels daily.
Ensuredadherence tovehicle compliance requirementsincludingDOTvehicleinspections.
Handled Cashand CreditCard purchases and dailyreconciliation of transactions.
Assistedmanagementwithcompletingcontractobligationsforresidential home projectsvalued
from$75k - $12.5m.
Responsible forschedulingandbudgetingof projectsincludingmaterial procurement,workstaff
and dailyreporting.
Technical
Providedon-site supervisionforvariousdomesticandoverseasbuildingprojectsestimatedat$5M
Responsible forall dailyactivitiesincludingcrew andequipmentsafetyandreportingon
constructionprogress.
Completedvariousprojectsincludingsecuritygate improvementsandbuildingpublicarea
recreational structuresandsidewalks.
Operatedpoweredindustrial vehiclesincludingHiLo, orderpicker,scissorlifts,militarytractortrailer
and heavyconstructionequipment.
Experiencedwithindustrial machine operationandgeneral maintenance.
Assembledgrillsandotherequipmentasneededinaretail salesenvironment.
Employment History
Schwan’sHome Service Warehouse 09/15 to present
Lowe’sHome Improvement SalesAssociate 00/00 to present
Fox BuickGMC UsedVehicle Associate 03/15 to 09/15
Schwan’sHome Service Route SalesRepresentative 09/06 to 03/15
WestonConstruction Owner 01/03 to 08/06
2. MARK WESTON
MOBILE: 231-675-0566 7689 Riverview Drive, Jenison, MI 49428 EMAIL: tmpov@yahoo.com
AdroitConstruction Asst.LeadCarpenter 05/99 to 12/02
UnitedStatesNavy BuilderPettyOfficer1st
Class 04/89 to 05/99
