Victoria Dawson provides a curriculum vitae summarizing her professional experience and qualifications. She has over 15 years of experience in client relations, operations, and real estate. Her most recent roles include working as a licensed real estate salesperson since 2012 and a customer service representative for AA Road Services. She lists strengths such as motivating people, being organized, and enjoying challenges.

1. Victoria Dawson
Curriculum Vitae
Contact Details:
Address: 12/8 Eaglehurst Road, Ellerslie, Auckland
Phone Number: 027 814 9289
Email Address: victoria_dmyers@hotmail.com
Summary
I am an enthusiastic, confident and self assured person, who enjoys working with people to
achieve great things. I have worked within corporate and small business, as well as being a
business owner as a contractor.
I have focused on client relations in the areas of operations and post sales support where I
have demonstrated my ability to adapt, grow and learn. In recent years I have worked in
Real Estate as a personal assistant and more recently as a licensed salesperson in
residential sales. I am an extremely positive and optimistic person, who enjoys being with
people and seeing them grow and achieve whilst achieving myself.
My strengths include motivating people, being a caring person, being self motivated,
especially in my real estate role and making sure I achieve what I and others expect of me. I
have been fortunate to be part of some great team environments where we all support each
other and our team goals.
I am a team player who is focused and happy to give anything a go, and I thrive on
challenges. I have a balanced view to life and good work ethic that I can take to whatever I
set my heart to.
Skills
 Helping others
 Motivated
 Positive
 IT Literate and savvy
 Client and customer focused
 Organised
 Team Player
 Analytical and numeric
 Comfortable in working to deadlines
 Patient
Interests
 Spending time with family
 Cooking especially for friends
and family
 Riding my horse Hugo
 Snow skiing
 Walking/running the dogs
 Property Investing

2. 2
Professional Development
2012 Real Estate Salesperson License (REAA 2008)
2005 - 2006 Auckland University Management Short Courses - How to Deal with
Difficult, Demanding and Prickly Personalities & Business Skills for
New Managers
2003 -2004 Time management & Speak Easy, presenting effectively
1999 – 2003 Auckland University of Technology
 Commenced Diploma in Marketing and obtained approval to
cross credit these papers to Bachelor of Business, major to be
determined. Completed 1 year of 3 year degree, part time.
1989 – 1990 5th - 6th Form as an adult student
Employment
Summary
Dec 2012 – Present Licensed Real Estate Salesperson – Ray White
2011 – 2012 Mortgagee Manager and Sales Support & Licensed Real Estate
Salesperson - Professionals
2007 – 2010 Director of Property Development Company
2004 – 2006 Hewlett-Packard New Zealand – Operations Team Leader
2002 – 2004 Hewlett-Packard New Zealand – Business Support Account Manager
2001 – 2002 Field Force New Zealand – Account Manager
2000 – 2001 Compaq Computers New Zealand – Accounts Receivable
1993 – 2000 Having Family
1990 – 1993 Small Business Owner - Queenstown
1989 – 1990 Adult Student
1985 – 1989 Apprentice Jockey
Major Achievements

3. 3
Nov 2015 to present – AA Road Services
I have worked part time in the SRC team and enjoy making every call an
enjoyable experience to what can be some very frustrating situations for our
members.
June 2012 to present - Ray White Real Estate
I have worked as a Real Estate Salesperson since June 2012 in the Auckland area: -
as a real estate agent it is vital to possess excellent communication skills.
January 2010 – Dec 2012 - Professionals Real Estate
I worked with the mortgagee team providing sales support within the Professionals
Real Estate Group. I was the business engagement and point of contact between
lawyers representing finance companies and the mortgagee real estate sales teams,
across New Zealand and specifically properties within the greater Auckland region.
During this time I achieved my real estate salesperson license part time by
correspondence, becoming licensed June 2012.
January 2007 – 2010 - Property Development
I started a new company from scratch, entered a new industry which I had no
experience in. We successfully bought properties, renovated and on sold them.
July 2006 – 27th
October 2006 - HP New Zealand transition Volume Direct Operations
I successfully transitioned the New Zealand Volume Direct Operations to the
Singapore Hub, ensuring a seamless handover of South Pacific order management
functions and Total customer Experience portfolios.
2004- 2006 – HP New Zealand – Operations Team Leader
I successfully recruited, trained and managed the team and its processes to ensure
the end to end post sales support in HP’s fast growing high focus Volume Direct
Business.
I ensured support throughout the US$ 4 million Revenue growth from May 2005 to
October 2006.
2002-2004 - HP Business Support Account Manager
I maintained full customer Total Customer Experience through the Compaq HP
merger within the diverse direct account space for both companies, throughout the
demanding challenges of a larger world wide merger.
I proactively managed the direct customer base from customer set up and all post
sales operations queries.
Career History

4. 4
November 2015 to present AA
Customer Services Representative – SRC part time
 Ensuring all calls are handled in a professional friendly manner.
 Being motivated and enthusiastic and delivering the best service possible
 Ensuring accuracy to ensure all parts of the call process are fulfilled as per
our kpi’s.
 Working with and supporting other SRC team members, as well as, dispatch,
BSC, CCC, Insurance and the PODS.
December 2012 to present Ray White
Licensed Real Estate Salesperson
 Working with prospective buyers, gathering information and helping to find a
suitable property that meets their needs
 Serving sellers, appraising properties and ensuring best real estate practices
are followed at all times
 Establish and maintain effective relationship with clients and other real estate
agencies
 Assisting clients with explaining contract items, negotiations, coordinating
inspections, and reviewing legal documentation
 Successfully managing multiple clients and contracts to ensure sales targets
are met
 Ensuring continual education to keep up with laws and the current market
 Effective marketing skills and negotiation ability.
January 2010 – Dec 2012 Professionals and Ray White
Mortgagee Management and Sales Support Consultant and Licensed Real
Estate Salesperson
 Business engagement and point of contact between agents and lawyers
representing major banks and mortgagee sales.
 Revamp and create appraisal documentation in line with lawyers and banks
requirements.
 Maintain data to ensure targets are met and monitored.
 Attend customer facing, viewings, appraisals, open homes to support agents
and on the job training
 During this time study by correspondence real estate license, becoming
licensed June 2012
November 2006 – December 2009 Self Employed Property Trader
 Purchase, renovate and on sell residential homes within the greater Auckland
region.
 Successfully produce quality renovated homes to meet the market.
 Project manage trades people, within a timeframe and budget schedule.
 I was offered a position within real estate as a result of my experience with
trading properties; both my real estate career and renovation projects have
work well together up until last year 2013. In 2014 I made the decision to
cease trading properties.

5. 5
2004 – 27th October 2006 Hewlett-Packard (HP) NEW ZEALAND
Operations Team Leader
 Development and implementation of the Volume Order Management plan in
New Zealand, including future resource and scalability requirements in order
to support the projected business growth.
 The main point of interaction in New Zealand between internal Volume Direct
stakeholder groups in order to define and develop roles and responsibilities,
and drive effective engagement between the groups.
 Ensured quality customer service by developing and implementing sound
processes and effective tools consistent with regional and global best practise.
 Developed a Volume Order Management metrics scorecard. Measure, record
and review relevant customer and order management metrics to ensure we are
meeting SLA’s and providing exceptional customer satisfaction. Identified,
investigated and defined resolutions for any non-performance issues
 Developed and maintained close working relationships with the relevant people
responsible for the success of the Volume Direct business across both the
Australian and New Zealand organisations.
 Senior point of focus for Volume Order Management in New Zealand,
providing outstanding leadership and guidance to the Volume Order
Management team by coaching, developing and reviewing individuals and
their performance.
Key Strengths:
 Excellent organisational and communication skills
 Exceptional customer focus with a keen desire to help the customer
 Strong attention to detail with the ability to define and implement procedures
 Ability to lead, motivate and develop a team
 Desire to expand professional expertise
July - 27th October 2006 Transition Project Lead
Successfully transitioned and lead the NEW ZEALAND volume direct operations
team to provide an exceptional level of in-Hub training, account handover, and
cultural integration for Singapore based staff ensuring a seamless handover of South
Pacific Volume Direct Order Management functions. While maintaining the continuity
of service levels, turnaround times, and customer satisfaction
Effectively managed the wind up of the New Zealand team while maintaining moral
and productivity.
Responsibilities:
 Prepare and document timelines and major milestones
 Prepare and provide the relevant training Singapore based Volume Direct
Order Management staff. Training includes:
o Process and system training covering end-to-end order – invoice cycle
specific to New Zealand
o Expectations of New Zealand customers
o Customer/segment specific information
 Create Training Guide and ensure all training complies with the Training
Checklist
 Conduct regular performance reviews of each individual to monitor and
assess process and system expertise of Hub-based order management staff
 Assist Hub based staff to become integrated into New Zealand business
practises, bridge cultural differences in management of customer

6. 6
expectations and escalations
 Provide weekly report on progress of Hub-based staff to Project Leads,
highlight any potential risks
 Engage Australia/New Zealand teams (customer services managers, order
administration, Project leads etc) to ensure all account specific information is
relevant and up-to-date.
 Engage Project Leads/Volume Direct order management Leadership for
escalation as necessary
 Facilitate remote hand-over’s
2002 – 2004 Business Support Account Manager - Compaq Computer Corp /
Hewlett-Packard New Zealand
HP is a technology solutions provider to consumers and businesses of servers,
storage solutions, management software, imaging and printing and PCs. 2002 saw
the merge of HP and Compaq Computer Corporation.
 Business Support Account Manager, relationship management and business
development: providing solutions to enable new opportunities for clients.
Developing and maintaining strong customer relationships to both internal and
external customers
 Quoting and managing end to end product delivery. Managing individual
account supply and demand solutions with supply chain, including post sales
queries.
 Working closely with nationwide business development managers with pricing
and product substitution.
 During the Compaq / HP integration; effectively working with the appropriate
groups to ensure procedures and business control requirements are met
while maintaining total customer focus.
 Training of colleagues and clients on procedures and application processes.
 Maintained customer TCE and super user support for and during the
transition of HP’s operating system SAP from 3.1 to FUSION.

7. 7
2002 Account Manager FMCG (fast moving consumer goods) , Fieldforce Ltd
Fieldforce is a New Zealand owned company providing a merchandising support
field team, nationwide in retail stores across New Zealand.
 After identifying customer’s specific requirements and needs, contracts were
negotiated fulfilling their expectations.
 Project managed the required work and provided audits for merchandising
services we provide in the FMCG industry.
 Key achievement; through focusing on historic issues with all my accounts I
was able to meet their requirements and proactively work with them to
develop areas where we could provide added value to their business.
 Effectively co-ordinated Fieldforce merchandising staff out in the field on a
daily basis in major retail and food chains around New Zealand.
Reason for leaving: Request from Compaq/HP to return
2000–2001 Account Receivable, Compaq Computer Corporation
 Effectively handled all accounts receivable transactions including daily
banking reconciliation.
 Created and maintained the Customer Master Accounts for New Zealand in
SAP 3.1 and the credit accounts.
 Reconciled all accounts receivable cash transactions on a daily basis and
processed all manual invoicing and credit memos nationwide.
 Effectively managed large volumes of financial transactions, especially during
the high volume and long hours closing off month ends.
 Proficient with operating systems Outlook, Excel, Word, Power Point, SAP.
Worked with Access data cleansing prior to transitioning to Siebel.
Referee’s Available - on request.