This document summarizes information about Prime Appointments, an independent recruitment agency operating in Essex and Suffolk. It provides details on their specialist divisions covering various industries, as well as their services for both temporary and permanent recruitment. Prime Appointments aims to build long-term partnerships with clients by thoroughly understanding their needs and only selecting the most relevant candidates. They strive to provide a high-quality, personal service from their experienced recruitment consultants.

1. Recruitment can be expensive,
good recruitment saves you time and money...

2. Introduction
With our new, purpose built head office in Witham, our independent recruitment agency is still run by
Managing Director - Robyn Holmes, who opened the agency back in 1992. With 6 divisions and a team of 30+ we recruit
for a diverse client base, across Essex, Suffolk and beyond. We provide consistent management of your temporary
workforce and seamless recruitment of your permanent staff, enabling you to concentrate on your core business.
Our success is built upon the experience and expertise of the people who work for us, and our principle of only selecting the
most relevant candidates for our clients.
You can expect a thorough and personal service from our recruitment consultants, who are dedicated to a specific division in
which they have an in-depth knowledge. They take the time to properly understand our clients’ needs, leading to long term
working partnerships. Our candidates are chosen by their experience and expertise and not their availability.
In short we are dealing with people and not just CVs, quality not quantity.
Our goal is not to be the biggest agency, but simply the agency of choice for clients and candidates across East Anglia.
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3. Why Choose Prime Appointments?
Over 25 years of recruiting in Essex and Suffolk.
Independent agency with extensive local knowledge.
Good reputation and experience within the industry sectors, with a proven track record.
A team of great people with longstanding company service.
Specialist recruiters in business sectors.
A consultative approach geared entirely to meet our clients’ requirements.
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4. Our Specialist Divisions
Within our specialist divisions we cover many different job roles. In addition we are always happy to work with you
on a more specific job specification for a bespoke requirement.
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Industrial
Assemblers
Production Operatives
Forklift Drivers
Warehouse Assistants
Machine Operatives
Loaders/Unloaders
Pickers/Packers
PCB Assemblers
Food Processing
Food Packing
Handling Staff
Health & Social Care
Healthcare Assistants
Elderly Care
Dementia
Learning Disability
Care Home Managers
Registered Nurses - all Levels
General Nurses
Mental Nurses
Learning Disability Nurses
Speciality Nurses
Technical & Engineering
Design Engineers
CAD Technicians
Architects
Architectural Technicians
Operations Managers
Production Managers
Manufacturing Managers
Assembly and Test Technicians
Electronics Engineers
Software Engineers
Service Engineers
Maintenance Engineers
CNC Programmers
CNC Setters
CNC Operators
Machine / Automotive Fitters
Production / Materials Planning
Technical Sales / Estimating
Commercial & Office
Customer Service Advisers
PA and Secretaries
Legal Secretaries
Data Entry
Marketers
Designers
HR Managers
Sales - Internal & External
Telesales Staff
Administrators
Accountancy & Finance
Accounts Payable
Accounts Receivable
Credit Controllers
Payroll
Bookkeepers
Accounts Assistants
Part-Qualified Accountants
Qualified Accountants
Construction
CSCS Labourers
All Trades
CPCS Plant Operatives
SSSTS/SMSTS
Estimators
Surveyors
Designers
Project Managers
IT & Digital
Support Engineers
Project Managers
Web Developers
Software Developers
Test Engineers
Project Coordinators
Systems Administrators
Database Administrators
Implementation Consultants
Solution Architects
IT Trainers
DevOps
Development Managers
CTO
Programme Directors
Digital
SEO
PPC

5. Our Service Values
As a company we have moral obligations as well as commercial ones and we pride ourselves on our customer service,
fairness and integrity. We want our customers not to just be pleased with our service but delighted.
We always welcome feedback and constantly re-evaluate and enhance our service to reflect on this.
We have transparent and simple Terms of Business.
Clear and accurate invoicing system, this can be tailored to suit your company requirements.
All candidates are fully referenced and eligible to work in the UK.
We work hard to match candidates carefully with clients’ individual requirements.
We look after our temporary workers and have good team morale.
We are fully versed and compliant with Agency Worker Regulations.
We are ALWAYS prepared to go the extra mile.
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6. Temporary Recruitment
We currently supply over 500 Temporary Staff across Essex and Suffolk.
We always interview face to face all our Temporary Workers, we hold full records with either a
full length UK Birth Certificate or a current Passport.
We are rigorous with our referencing procedure, obtaining 2 employment and 1 personal reference prior to candidates
starting work or within a 4 week maximum period after the assignment commences.
We have access to a large workforce of registered candidates with varied skills working in warehouses, factories,
offices, care homes and many other business types.
We are easily contactable and able to react quickly and efficiently to emergency staffing issues and shortages.
The office is manned between 7.00am and 5.30pm, in addition we operate an out of hours service
for short notice and unexpected bookings, during evenings and weekends.
We always invite frank review of our temps‘ standard of work, it helps us build up a professional picture of their
skills to ensure we place them in the right assignment.
We aim to take the hassle out of short term recruitment providing you with a resource you can turn on and off
to suit your business requirements.
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7. Permanent Recruitment
We have a great track record for placing skilled permanent staff in front-line, senior management and support roles.
We source candidates for full and part time permanent positions, also providing various contract solutions.
We reach candidates using the key external job sites, our own extensive database, our website and also through
recommendation - people often come to us to be represented in the job market.
SEO is key to our profile being a prominent feature online and we make significant investment to ensure we have
a strong presence to attract great candidate choices for our clients.
We ensure all candidates have a good recruitment experience regardless of their success, safe guarding our
clients’ brands and reputations in the marketplace.
We manage candidates through their notice period and maintain close contact once they are onboard
during their probation period.
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8. Prime Appointments Limited V2.1/0117
Our People
Our divisions are manned by industry specialists giving you reliable advice and an individual point of contact.
Recruitment is all about people and we place huge importance on having the right people in our team.
Robyn Holmes Chris van Aalst Peter Holmes Colin Trenfield Maria Kelly Lorraine Anastasiades Jack O’Brien Technical & Eng. Chris Mason Daniel Maund Caroline Reed Tom George Michael Chitty
Managing Director Finance Director Director Sales Director Design & Marketing Manager Compliance & Operations Manager Construction | Manager Industrial | Senior Consultant Industrial | Consultant Industrial | Consultant Industrial | Trainee Consultant Industrial | Resourcer
Julia Sherlock Technical & Simon Clark Technical & Eng. Luke Langton Technical & Annabel Schwier Technical Carl Bashford Technical & Eng. Holly Warren Technical & Nicola Edmead Gill Tye Sue Sontag Suzanne Coles Commercial Michelle Marples Simon Morris
Engineering | Consultant Construction | Consultant Eng. Construction | Consultant & Engineering | Trainee Consultant Construction | Consultant Engineering | Resourcer Health & Social Care | Consultant Health & Social Care | Consultant Health & Social Care | Compliance & Office | Senior Consultant Commercial & Office | Consultant IT & Digital | Senior Consultant
Kate Ellis Commercial & Josh Ripton Commercial & Jackie Pawsey Accountancy James Godfrey Accountancy Terry Regan Jackie Downs Sue LeCompte Donna Maiden Esme Hollier Katie Holmes Jo Mangan Jasmine Crellin
Office | Consultant Office | Resourcer & Finance | Senior Consultant & Finance | Consultant Finance Controller Accounts Assistant Accounts Assistant Project Coordinator Design & Marketing Assistant Design Assistant Receptionist Administrator

9. Organisational Structure
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Director
Peter Holmes
Sales Director
Colin Trenfield
Managing Director
Robyn Holmes
Finance Director
Chris van Aalst
Commercial
& Office
Industrial Technical, Eng. &
Construction
Senior Consultant
Chris Mason
Marketing Manager
Maria Kelly
Consultant
Carl Bashford
Consultant
Simon Clark
Design Assistant
Katie Holmes
Consultant
Daniel Maund
Accounts Assistant
Jackie Downs
Operations &
Compliance Manager
Lorraine Anastasiades
Health &
Social Care
Consultant
Nicola Edmead
Consultant
Gill Tye
Quality Compliance
Sue Sontag
Consultant
Julia Sherlock
Resourcer
Michael Chitty
Trainee Consultant
Tom George
Resourcer
Josh Ripton
Consultant
Caroline Reed
Consultant
Luke Langton
Resourcer
Holly Warren
Project Coordinator
Donna Maiden
Receptionist
Jo Mangan
Administrator
Jasmine Crellin
Financial Controller
Terry Regan
Payroll
Sue Lecompte
Senior Consultant
Jackie Pawsey
Senior Consultant
Suzanne Coles
IT & Digital
Senior Consultant
Simon Morris
Consultant
Kate Ellis
Consultant
Michelle Marples
Consultant
James Godfrey
Marketing Assistant
Esme Hollier
Manager
Jack O’Brien
Marketing Accounts
Administration
Finance &
Accountancy
Trainee Consultant
Annabel Schwier

10. Temporary Worker Registration
When registering, all temporary staff are issued with a Prime Appointments’ Handbook giving
them key information about suitable conduct in the work place and for their safety and well-being.
We are rigorous with our referencing procedure, obtaining 2 employment and 1 personal reference
prior to candidates starting work or within a 4 week maximum period after the
assignment commences.
The handbook includes a copy of candidate’s Contract of Employment and details all aspects of H&S,
Pay, WTD and AWR along with Out of Hours contact numbers for emergencies.
As part of our standard registration procedure we carry out a basic assessment for
Word, Excel, Data Entry and Customer Service.
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11. Payment of Temporary Workers
One invoice with no hidden additional charges making business simple and transparent.
All charges are inclusive of holiday pay, SSP, SMP, NI and ENI.
Our payslips are clear, concise and user friendly, by way of secure passcode candidates can access documents online.
All calculations - holiday pay, SSP, SMP etc. are clearly detailed on payslips.
We pay all of our temporary workers weekly.
Our experienced Accounts Team support our Temporary Staff with payment queries, accrued holiday and providing
clear explanation when queries arise.
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12. Health & Safety
We have a comprehensive interview procedure covering all aspects of Health & Safety.
Manual Handling is explained and demonstrated by certificated personnel.
Personal Health Assessment is completed by the candidate, detailing medical history, medication and fitness to work.
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13. Compliance & Legislation
We always interview face to face all our Temporary Workers, we hold full records with either a
full length UK Birth Certificate or a current Passport.
As part of the induction procedure we have forms completed and signed by the Temporary Staff for
Capacity to Work in the UK.
As a member of the Recruitment Employment Confederation (REC) we receive updates on Industrial sector legislation
and regulation updates across a broad spectrum. This helps us to ensure we are compliant and meeting best practice.
Our Contract of Employment for Temporary Staff covers the WTD so employees know and understand their entitlements.
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14. Agency Worker Regulations (AWR)
We follow AWR legislation very carefully, approaching the 12 week qualifying period for a temporary worker we will
contact you and ask you to complete an AWR form. To ensure we both meet legislation and audit requirements you
will need to provide us with pay and holiday details for directly employed staff in a similar role so we can implement
any changes. Often directly employed staff are paid at the same rate we pay our temporary workers so there is no
uplift in our rates.
We send a confirmation letter to the temporary member of staff to ensure they are aware of their pay and
holiday entitlement after the 12 week period.
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15. Auto-enrolment Pension Scheme
As an ethical business we are proud that we directly employ our Industrial staff. We introduced our “NOW’
Pension Scheme on 1st February 2014, giving all our Temporary Workers access to a pension.
1% is included in the charge rate to our clients to allow for their pension contribution. Since the start of
the program, to date, we have only had 6 people opt out.
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16. What you can expect...
A friendly and thorough service.
Professional and personable people to deal with.
One point of contact to manage your account.
Complete support throughout the recruitment process.
Quality CV searches, finding the right people for the right job.
Fair and transparent fee structure.
And most of all, an additional resource to your business...
we really do believe in a working partnership, adding real value to your operations.
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17. Specialist Recruitment Agency - Essex & Suffolk
Industrial | Technical & Engineering | Health & Social Care | IT & Digital
Commercial & Office | Accountancy & Finance | Construction
Prime Appointments Limited, Austin House, Newland Street, Witham, Essex CM8 2BA
01376 502999 | 01787 880481
www.prime-appointments.co.uk
24hr Emergency Numbers: Industrial 07971 239788 | Social Care 07972 549708