Cv resume ashutosh sharma

Independent Consulting
+91-7895428080
+91-9557880079
ashutoshmtr27@gmail.com
Ashutosh Sharma
Door No:251/19, PatelNagar,
Maholi Road, Mathura,
(UP) -(INDIA)PIN- 281001
What I’m typically doing….
“BlackBerry Coach & Support technical” - Provide easy understanding for BlackBerry Supports, Training and
solutions developments for Corporate & Individuals like BlackBerry beginners, intermediate and advanced
corporate Clients. Committed to excellent services & client satisfaction as well as supporting to Airtel VIP & VVIP
customer issues.
Experience….
• Training (Sales & Product) • BlackBerry Application Support • Soft Skills Training
• Content Development • Desktop Support / Troubleshooting • Email Administration
Managerial environment….
 Product , Sales & Marketing training skills
 Working as a Team with Managing & leading skills & Strong interpersonal skills.
 Strong written and oral communication skills.
 Team motivation, Goal congruent & Resource optimum utilization.
 Effective strategically decision-making & scheduling of Training for carriers.
 Corporate communication with Carriers.
Technical environment….
 BlackBerry Server Installation, maintenance, with the utilization of BB tool kit.
 Operating Systems: Windows Vista, XP/2000/NT (workstation & server), Windows 95/98/ME, MS-
DOS, Linux (redhat-5)
 Hardware skills: Extensive experienced in PC (desktop & laptop) upgrades, configuration,
maintenance, troubleshooting, and repairs.
 Web development: HTML/CSS. Extensive site management experience. Some JavaScript.
 Security: General system security with an emphasis on malware prevention and elimination
 Microsoft Office (Outlook, Word, Excel, Access, PowerPoint, etc.),
 Mail Server: M.S. Exchange & Lotus Notes R 7.
 Internet Explorer, Firefox, Chrome, Opera, Netscape, Outlook, Outlook Express.
 Networking: Ethernet & Wireless Networking (802.3), (802.11).(802.15.1)(802.16e) (802.20)
My successful….
Able to think by myself, and permitting myself to use capability unlimitedly. Outstanding technological culture
spanning a large spectrum of IT & Telecom field: from hardware to technology management, through network
technologies, Operating Systems, middleware, messaging, Internet access and security, RAD.
Excellent learning & analytic capabilities in both technical & business fields: able to learn and adapt quickly to
any new technical and/or organizational and/or cultural environment.
Strong Interpersonal qualities: easy clear communication, solid sympathetic team player, good redaction skills,
resilient and pragmatic, able to face efficiently any situations.
University degrees – Certifications
Bachelor of Science (Live Science) from Bheem Raav Ambedkar University Agra (1999).
B.E-Commerce (Bachelor of Electronic Commerce) from Bheem Raav AmbedkarUniversity Agra (2003).
Computer Hardwareand Networking(2003)
BlackBerryCertified Support AssociateT1 v4.1+BIS, T2 v4.1+BIS,
MCP & CLP(clear Exam-720; Pursuing 721 & 722)
Hindi: Native
English: Fluent
Born 27th December1981
Marital Status – Married
Hobbies: To watch Movie& Listening Music
Seasoned Enthusiastic Professional with Training & Administration skills

+91-7895428080
+91-9557880079
Ashutosh Sharma
 Dhruvi Net Zone (IT Service & Solution Provider)
About the Company:
"Dhruvi Net Zone" is an acknowledged expert at effectively combining technical expertise and domain
knowledge to offer customized solutions that alleviate the customer's pain points. Dhruvi Net Zone is Partners
with their customers in conceptualizing and implementing infrastructure solutions that would align IT
initiatives with business goals in the best possible way. Dhruvi Net Zone has built an enviable reputation of
having designed deployed and manages many mission-critical networks.
Dhruvi Net Zone provides effective solutions in areas such as networking, security and managed services
through our unique consultative approach. Dhruvi Net Zone utilize a combination of solutions and services
flanked by our technical capability to provide distinctive solutions with a large team of certified professionals,
Dhruvi Net Zone has the requisite expertise and experience to craft unique solutions that would leverage IT to
produce business results.
» Job description
Designation – Project Director - Manager - Operations
Duration – Since May2011 to till date
Job Profile:
It’s a mostsenior role with ultimate responsibilityfor the company's performance;reportin to the chairman.
Principal Duties and Responsibilities:
 Develop and execute the company’s business strategies in order to attain the goals of the Company.
 Provide strategic advice to the Chairperson so that they will have accurate view of the market and the company’s
future
 Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective
operations and market development activities
 Ensure company policies and legal guidelines are communicated all the way from the top down in the company and
that they are followed at all times
 Communicate and maintain trust relationships with shareholders, business partners and authorities
 Oversee the company’s financialperformance, investments and other business ventures
 Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive
maximum performance
 Read all submitted reports by lower rankmanagers to reward performance,prevent issues and resolve problems
 Act as the public speaker and publicrelations representative of the company in ways that strengthen its profile
 Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
 Technical Solution & Training provision & delivery for Technical team along with tech support.
 Frequently customer meets for proper service feedback.
Mission Review – 2011 To till date

+91-7895428080
+91-9557880079
Ashutosh Sharma
 Wipro Infotech ( Project : Bharti Blackberry )
About the Company:
Wipro Infotech is a part of USD 2.39 billion Wipro Limited and a leading strategic IT partner for
companies across India, the Middle East and Asia-Pacific - offering integrated IT solutions.
Wipro Infotech is an end-to-end IT solutions provider delivering services ranging from Total
Outsourcing to Consulting, Business Solutions and Professional Services with strong alliances offering
best of breed technologies like to Bharti Blackberry Project ...
Bharti Blackberry is the project of Bharti; Wipro is taking care of that project as per the technical & Sales
support, where I was working on…
» Job description
Designation – BlackBerry Support Engineer cum Trainer (Wipro on Role)
Duration – Since Nov2009 to April 2011
Job Profile:
I am reporting to Operation Manager & Project manager directly. Under their supervision, I have to assistall
end-users for any issue related to Blackberry (Product of Research in Motion) email device that work on push-
based technology. Impart On-demand training in BlackBerry divisionfor Technical & Sales associates.
 Performing & Managing testing on BlackBerry (RIM) products on behalf of Bharti Airtel limited pen
India.
 Analyze the market & sales trend, Develop & deliver the content & boost up the BlackBerry sales force.
 Handling Critical Escalation of VIP & VVIP Individual & corporate customers.
 Training & Managing to BlackBerry Support (Product , Process - Technology & soft skills Training)
 Content developments (researching, writing, gathering, organizing, and editing information) for Training desk
 Target Audience for contents – Wipro L1 Team & Bharti Airtel BlackBerry Sales / Technical Sales Team
 Provide Blackberry Technical & Sales Training support to Airtel Pen India.
 BIS & BES based training to new Wipro
 Blackberry Enterprise Server Support. (With MS Exchange & Lotus)
 Provide the Backend support for BlackBerry customers as well escalate the same to RIM, if require.
 Managing Black Berry solution camps for Corporate
 Installation of Blackberry Enterprise Server on Lotus & Exchange platform.
 Troubleshooting of Blackberry Enterprise Server and Blackberry Web Client.
Mission Review – 2009 To 2011

+91-7895428080
+91-9557880079
Ashutosh Sharma
Marketstar (Blackberry - TM)
About the Company: MarketStar is a sales and marketing outsourcing company for Research In Motion
(BlackBerry), headquartered in Ogden, Utah, USA. MarketStar is a part of Omnicom Group (NYSE: OMC)—the
world’s leading marketing communications company. Research In Motion (RIM) is a leading designer,
manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market.
» Job description
Designation – BlackBerry Training Manager (South India)
Duration – Since Feb 2008 to Oct 2009
Job Profile: Provide & Schedule the Blackberry Training to Carrier Managers and Mobile stores.
Reporting to: National Territory Trainer & Asia Pacific Training Manager
Principal Duties and Responsibilities: Typical work activities are likely to include:
 Carrying out training needs analyses: the level of people's knowledge can vary greatly, so I have
delivered the sessions on the basics of Hand held Operation & Its Functionality & how to use the latest
OS.
 Designing Training materials and other documents such as handouts PDF, PPT, manuals and exercises;
 Organizing and marketing courses to meet the needs of learners and demands of business;
 Preparing the learning environment and resources, including setting up BlackBerry Hand Devices.
 Scheduling training programs to clients either in a group classroom setting, online through an e-
learning or Virtual Learning Environment (VLE), & Webx or on a one-to-one basis;
 supporting and coaching learners using the VLE or self-learning packages;
 evaluating the effectiveness of the training and course outcomes;
 liaising with other bodies, such as external course providers, employers, clients, examining bodies and
software companies;
 keeping up to date with relevant systems, Application software and online training technology;
 Dealing with administrative records.
 Establish and maintain professional rapport with Carrier Management like Airtel, Vodafone &Reliance
to ensure their support to improve BlackBerry Sales in India.
 Build productive relationships with store managers.
 Conduct Mobile Store visits and Promotional Activities as per the Effective guidelines.
 Educate and train store associates, RIM products and programs.
 Ensure proper placement of in-store visual merchandise to provide maximum impact.
 Develop product promotion plans
 Ensure perfect execution of New Product Launches at store level
 Conduct classroom trainings and special events upon requests
 Post competitive data, observations, best practices, etc. to the management.
Mission Review – 2008 – 2009

+91-7895428080
+91-9557880079
Ashutosh Sharma
 Wipro Infotech ( Project : Bharti Blackberry )
About the Company:
Wipro Infotech is a part of USD 2.39 billion Wipro Limited (NASDAQ:WIT) and a leading strategic IT
partner for companies across India, the Middle East and Asia-Pacific - offering integrated IT solutions.
Wipro Infotech is an end-to-end IT solutions provider delivering services ranging from Total
Outsourcing to Consulting, Business Solutions and Professional Services with strong alliances offering
best of breed technologies like to Bharti Blackberry Project ...
Bharti Blackberry is the project of Bharti; Wipro is tacking care of that project as per the technical & Sales
support, where I was working on…
» Job description
Designation – Support Engineer- L1 (Out sourced by – Progressive Infovision Pvt. Ltd.)
Duration – jan2006 to Jan2008
Job Profile:
I am reporting to Operation Manager & Project Manager directly. Under his supervision, we have to assist all
end-users for any issue related to Blackberry (Product of Research in Motion) email device that work on push-
based technology.
 Managing BlackBerry HH & accessory stocks at BlackBerry Service centre in Delhi & NCR.
 Job Involves Demonstration, Troubleshooting and emphasizing the sales of Airtel Blackberry (BIS &
BES) & Data Cards.
 Part-time Contribution in Content developments for Training desk
 BIS & BES Customer objections handling and troubleshooting.
 Blackberry Enterprise Server Support, with Lotus notes Integration or Exchange client Integration.
 Tacking care for all BlackBerry Replacement process in NCR...
 Blackberry Device Support.
 Configuring Blackberry Handheld with Desktop Manager Software
 Diagnosing Blackberry Handheld problem and rectifying them.
 Providing solution to Blackberry Enterprise user & BIS user
 Installation of Blackberry Enterprise Server on Lotus platform.
 PCMCIA & USB card (Data Card) support.
 Installing, Troubleshooting of Blackberry Enterprise Server and Blackberry Web Client.

+91-7895428080
+91-9557880079
Ashutosh Sharma
 Sify Ltd. (Team: Broadband Solution)
About the Company: Sify is the India's pioneer & leader in Internet, Networking and e-Commerce services, and
the first Indian Internet company to be listed in National Market in the US. It provides integrated end-to-end
solutions for both corporates & consumers, with a range of products and services delivered over a common
Internet backbone infrastructure.
Fortune magazine, in their December 2000 issue, selected Sify (then Satyam Infoway) as one of the world's ten
hot technology companies to watch out for based on this innovative business model! From the start of
commercial operations in April 1998, Sify has become the market leader in most lines of business, winning
global recognition for its expertise, performance, customer focus and standards along the way. It’s unmatched in
Internet and network services expertise and technology, with the best tools, software and processes in the
business.
» Job description:
Designation – L1 Support Engineer
Duration – July 2003 to December 2005
Job Profile with Principal Duties and Responsibilities: –
o To provide complete telecommunication and data solutions to SME’s & Semi Corporate customers with
in assigned geographical area.
o To identify prospective clients and to work along with them to understand their present and future
telecommunication needs.
o Convince customers to migrate into Bharti Airtel service network by offering strategic and systematic
solutions and economic information.
o Establish and maintain professional rapport with the customers to ensure greater customer satisfaction
and thereby develop new referral market for Bharti Airtel business.
o Responsible for managing the Network on CTO end to customer end for Internet.
o Troubleshooting Outlook & MS office Package
o Responsible for managing all the devices and bring Internet down time to zero.
o Configuration and Installation of all Wi-Fi Devices.
o Coordination with ISPs for Proper Connectivity.
o Train to CTO to use Proxy & DHCP Technology

+91-7895428080
+91-9557880079
Ashutosh Sharma
Personal Details:
D.O.B 27th Dec 1981
Father’s Name Sri S.C Sharma
Language Known Hindi and English
Preferred Location Any where in India
Total Experience as on Date Approximately 16 Year‘s
Hobby Games, Music, Movies, & Internet Surfing
Passport Number H4848130
Skype ID ashutosh_mtr
Blood Group A+ (A - Positive)
Permanent Address Door No 251/19, Patel Nagar,
Maholi Road, Mathura (U.P) PIN-281001
Reference:
I hereby declare that all Statements in this application are correct to the best of my
knowledge. I will devote myself fully with the best of my ability
Date (Ashutosh Sharma)
*** Thanks for your Interest ***

Cv resume ashutosh sharma

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