Prashant Jadhav is a technical support executive with over 3 years of experience in customer support roles. He currently works for Wipro Limited in Pune, India, where his responsibilities include handling network issues, data maintenance, client interaction, and training new team members. Previously he has worked for Ultratech Limited, Spectrum Business Support Ltd, and IBM in technical support, IT consulting, and customer service roles. He holds a Diploma in Computer Engineering and is looking to leverage his experience in utilizing resources effectively to improve efficiency.

1. RESUME
Prashant Jadhav E-mail:- prashant.jadhav.pune@gmail.com,
Cell : 8055861373, 8237852441
Career Objective :-
To be part of the leading team that delivers world-class solution for improving the efficiency
of the company by utilizing the resources effectively as Technical Support Executive.
Professional Summary :-
Having 3 + years of progressive experience as Technical as well customer support.
Presently Working with Wipro Limited Pune
as a Technical Support Executive. Since 22th
Aug. 2012 to till date.
Organization : Wipro Limited
Work Profile :
1. Good experience in UI design and System Design.
2. Demonstrated capabilities working closely with users of various levels within an
organization to help define requirements.
3. Proficiency in various programming language and Database programming.
4. Distribution of tasks to team members and tracking the progress of the tasks.
5. Daily and weekly status reporting to client through mails and calls.
Title : British Telecom Internal Services (Mobility)
Position : Technical Support
Responsibilities
 Core member of Production Management .
 Handling different Network Issues.
 Data Maintenance
 Client Interaction through Daily Calls
 Training for new team members

2. Project :
1. Handling different events to resolve network bars like GPRS bar,
International and Premium bar, roaming bar.
2. Troubleshooting different issues like voicemail, GPRS, synchronization etc.
3. Resolve network quires like:
I PORT OUT: Changing number from one network to other network
II PORT IN: Changing from other network to BT registered network.
GUI Fastcapods and DISE
Hardware Intel Core I5
Operating System Windows 7
Back End : Basic knowledge of SQL and Unix.
2. Organization : Ultratech Limited (Adityabirla Group)
Designation : IT Consultant
Work Profile :
1. Participate in on-call responsibilities in support of a 24 x 7 x 365 production
environment
2. Providing L1 support For SAP related as well N/W related issues.
3. Monitor proper functioning of sap flows & related functional procedures.
4. Identifying business process improvement needs & opportunities.
5. Validation of business and SAP flow blueprints.
6. As per client requirement do changes or add additional logic to custom report or
standard sap objects.
7. Involved in debugging process and production support.
8. Worked on the performance issue of the report.
9. Working with COF software.
3. Organization : Spectrum Business Support Ltd, Pune
Designation : Technical Support Executive.
Duration : 22nd, July. 2008. to 8 June, 2010.
Product : Grand Jurix, eJurix
 Company Profile :-
Spectrum Business Support is the product based company, has developed cutting edge
technologies in the areas of Information Retrieval and Knowledge Management (IR&KM).

3. Spectrum was one of the first Indian software companies to appreciate the value of IR & KM
systems and develop technologies therefore. These technologies have been successfully
deployed in various products/services for the Legal Fraternity, Government Bodies, Banking
and Financial Services sector, leading Consultancies as well as Corporate.
Work Profile: -
 Resolving customers issue as well as installation support on site as well on phone line.
 Providing registration keys and activation file to activate software by verifying
client product validity.
 Creating id and password thorough admin module for web based client.
 Designing weekly web-update and uploading data to server.
 Preparation of weekly and quarterly analytical report of the daily calls.
4. Organization: IBM Pune.
I have 15th
months experience in “IBM” As “Technical Support Specialist” from
30 March- 2007 –19 July .2008
 Company Profile :-
IBM Global Process Services (formerly IBM Daksh), is an integral part of the company’s
Globally Integrated Enterprise model. The new name reflects IBM's position as a leading
global provider of innovative business process services for clients seeking to cut costs,
improve operation efficiency and take advantage of the opportunities in the global
economy.
Designation: - Customer support Specialist.
Work Profile:-
 Receiving call from customer.
 Making data entry in the system software.
 Solving queries of the customer.
 Providing feedback to the customer.
 Best in IVR (Internal Voice Recording) Presentation, as like Greeting, Blank call
Script and Soft Skill.
 Benchmark client’s competitors to understand your client’s key challenges and priorities.
Monitor progress carefully and remove any obstacles. Be a champion for strategic risks
taking, and passion for Organizations successful future.
QUALIFICATION:-
 Diploma in computer Egg. from MSBTE,Mumbai in the year 2003
 HSC form Aurangabad board in year 1995
 SSC form Aurangabad board in year 1992

4. Personal Information:
Name : Prashant Kondiba Jadhav.
Address : Sankalp Nagari,
Flat no F6,
Prande Nagar ,
Opp. to Dhanori Police Station
Dhanori, Pune-41115
Date of Birth : 3rd
Aug.-1977
Marital Status : Single
Hobbies : Making New Friends, Listening to music.
Positives Strength : Don’t like to repeat mistakes which have done
Nationality : India
----------------------------------------------------------------------------------------------------------------------------
DECLARATION:-
I hereby declare that the above information given by me is true to the best of my
knowledge and belief.
Date : 10/05/2015 (Signature)
Place: - Pune Prashant Jadhav