2. About Oceans Fay :-
Oceans Fay is a global IT service company. Oceans Fay provide high quality Information
Technology solutions in software and consulting services. Our goal is to provide solutions to
clients and transform their businesses through top-quality, cost-effective business solutions.
We at Oceans Fay technologies believe in building an empowering ecosystem for organizations by
partnering and providing services focused on software solutions, technical support services and
services towards society at the bottom of the pyramid.
We leverage our expertise in all facets of online support and trouble-shooting thereby resolving
your most crucial operational concerns, to success-fully minimize risk to your business, while
increasing productivity and profits.
We were established in 2015 February and it is a software development company based in
Jabalpur. we are also offering services for BPO as well as International clients as partner & project
development partner.
3. The Company has always Focused on :-
Every effort made is towards capturing the
expectations of the customers and adding value to
their business.
Vision : Oceans Fay vision is to create a knowledge based global organization in IT sector offering the best
in software solutions, services and products that exceed customer expectations.
Mission : Oceans Fay is a professionally run global organization providing Information Technology
solutions that facilitate customers in accomplishing their objectives. We aim to be the most sought after
organization for our customers, associates, partners and investors while fulfilling our social
responsibilities. We achieve this by following a practice of aligning the organization’s goals with the
individual goals of all our stakeholders.
Quality Policy : At Oceans Fay, we believe quality is not just another goal; it is our basic strategy for
continuous growth. We aim for total customer satisfaction and will seek to achieve conformity by carrying
out quality awareness activities at all states of development.
Value Proposition : Oceans Fay uses the word “Right Sourcing” for maximizing customer value. It
provides the right balance of cost advantages and project execution certainty. We strongly believe one
without the other is meaningless.
4. LOCATION AND INFRASTRUCTURE :-
• State-of-the-art computerization with fully automated call desks
• Uninterrupted and back up power supply
• Fully redundant voice and data communications with security
• Dedicated high speed internet connectivity
• Scalable capacity
• Manned and logical data security at entrances
• Commercial grade firewall
5. Services We Offer :-
BPO.KPO Enterprise Architecture, IT
Governance, strategic cost Reduction, IT
Investment Management,
Consulting Services
Business Applications, E-Enabling, Third Party
Testing, DW/BI, Application Maintenance,
Banking, Telecom, HealthCare, Retail,
Consultation for any business Domain Solutions
designing marketing strategy.
Business Solutions
BPO.KPO voice , Manage IT- Data
Centre, End-user, Help Desk, Telecom
Management, Application Support,
XML Convertion.
Professional Services
Networking, Personal, Enterprise, HPC,
Storage, Call centre, Software,
Enterprise Management and Security
Infrastructure Services
IT, Process Strategy Formulation, IT Portfolio
Management, Transition Management
Total Outsourcing
6. Voice Solutions We Provide :-
bound Process
• Inbound Process
• Customer Services
• Back Office
• Billing
• Complaints Handling
• Technical help desk
• The Outbound Process
• Form Filling
Delivery Experience
S Company attains partnership with clients like
techpath.inc, mobily infotech, aptara etc., The
center has multi media service delivery capabilities
comprising Voice, E-mail, Chat, Data Processing,
etc
delivery capabilities comprising Voice, E-mail, Chat, Data
Processing, etc
Technical Spectrum
7. Our Quality :-
•At Oceans Fay, Quality is of prime importance.
•We believe in sustaining the quality of the services rendered by us, as quality is the crucial
factor, concerning the growth and success of the business.
•We have a process in which every call, and the conversations taking place between the
representative and our valued customers, is monitored.
•The Quality Assurance team keeps a close eye on every agent and their incentives depends
largely on the basis of their monitored performance.
•Frequent evaluation of reports for every agent is carried out to judge their conformity with the
script, product and the service-specific information.
8. Our continuous innovation adds capabilities to our clients' processes, which in
turn makes them more competitive in their markets. We add value to their
operations through innovative process improvement methodologies that increase
quality and operational efficiencies, while ensuring cost reduction and brand
preservation.
Our Promise :-
We promise to serve our customers with integrity
by being adept , innovative and nimble day after
day
9. Contact us :-
Office Address –
Shop No.-4, Avatar Complex, Beside Reliance
Fresh, Gorakhpur, Jabalpur, (M.P.)
For further Details-
Email- oceansfay03@gmail.com
Mobile- +91-9993197777
+91-7509381781
